Announcements & Updates

We’re thrilled to announce that Moveworks will be at the GovAI Summit 2025 next week!Join us as we connect with public sector leaders to explore how AI is transforming government operations and employee experience. Stop by booth #12 to see how Moveworks helps agencies boost productivity and streamline support through secure, conversational AI.

Join us at the iconic Chase Center, home of the Golden State Warriors, on 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟳𝘁𝗵!  𝗪𝗵𝗮𝘁 𝘁𝗼 𝗲𝘅𝗽𝗲𝗰𝘁: Exclusive hands-on development within our agentic AI platform and latest product innovations, including 𝘢𝘮𝘣𝘪𝘦𝘯𝘵 𝘢𝘨𝘦𝘯𝘵𝘴, + a chance to win exciting challenges (with prizes). Partner spotlights & real-world customer use cases. Collaboration & networking with a community of developers, architects, and AI enthusiasts. Inspiring sessions from Moveworks' CEO, Bhavin Shah, President & CO-Founder, Varun Singh, Group Product Manager, Agentic AI Platform, Ajay Merchia, and more! The possibilities are endless, but event space is limited. Register now!

Hi community! We are excited to share the latest Moveworks happenings with you in our August edition of  “All things Moveworks”. Keep on reading  to get in the loop! Product UpdatesCheck out the latest updates below. As a reminder, you can find the latest in our new “Product Updates” page.Moveworks Product Update - Aug 1st Customize where employees view ticket details July 15th bi-weekly product update July Release Notes Upcoming WebinarsWe always add the latest events into the community. Check out what’s coming up below. As a reminder, you can find the latest events in our “Events Page”8/6 Webinar: Live Product Tour 8/19 Webinar: The Moveworks Advantage Recording: From Paperwork to People Work: Enhancing the HR experience with Agentic AICommunity ResourcesWe’re excited to introduce four new Special Interest Groups (SIGs) in the Moveworks Community — built to help you connect more deeply with peers facing similar challenges and exploring similar opportunities. Whether you're looking to

Hi community! We are excited to share that moving forward you can expect an “All things Moveworks” post for everything happening in the community, and beyond. Keep on reading for our first post to get in the loop!Product UpdatesCheck out the latest updates below. As a reminder, you can find the latest in our new “Product Updates” page.New Productivity Boost Feature: Web Search in QuickGPT 🎉 AI Agent Marketplace Update 🚀 - June 23rd, 2025 Moveworks Bi-Weekly Product Update - June 17th AI Assistant Experience Updates: What’s Coming Soon and How It Helps Your Employees Available Now: Moveworks AI Assistant Is Upgrading to GPT‑4.1 Starting in June 🎉Upcoming WebinarsWe always add the latest events into the community. Check out what’s coming up below. As a reminder, you can find the latest events in our “Events Page”July 2nd: Live Product Tour July 9th: Moveworks on Moveworks: Carving Our Journey to Success in AI with our AI Assistant July 16th: Unlocking Business Productivity: From Findi

We’re excited to introduce a new, streamlined way for you to stay informed about everything happening with Moveworks products.To make it easier to track what’s new and what’s coming, we’ve launched a centralized Product Updates page—your one-stop shop for all product-related announcements.Here’s what’s new:One central location for all product updates Easy-to-use filters to find updates by product area Biweekly posts with the latest updatesWhether you're looking for the latest features or want to know what’s changed, this page is designed to keep you—and your team—up to speed.👉 Check it out here, and be sure to hit subscribe to get email notificationsThis is just one of the ways we’re making your Community the go-to place for staying current on everything Moveworks.

💡 HR is changing—and fast.Today’s leaders are being asked to do more with less. But what if AI could help?Join us for a candid conversation with Marjukka van Mamaren-Ahonen (Ciena) and AnnMarie Zimmermann (Moveworks) as they share how AI is transforming HR—from automating routine tasks to creating space for strategic impact.🚀 What you’ll learn:✅ How AI is solving HR’s biggest challenges✅ Real-world use cases, from onboarding to policy access✅ Tips to boost employee self-service and drive adoption✅ Insights from two seasoned HR leadersDon’t miss this chance to see what’s next for HR. Learn more and sign up HERE. 

Hey everyone! 👋Just a quick reminder that all of our events are posted in the Events tab, so if you're ever wondering what's coming up or what you might have missed, that’s the place to look!Can’t make it live? No worries, we’ve got you covered with on-demand options so you can catch up anytime. We’re also planning future community specific events and would love to hear from YOU! What kind of events would you like to see in the community? Workshops? AMAs? Networking sessions? Something totally new? Drop your ideas in the comments!Let’s build something great together!

Hi Community!We’re excited to share a brand new look for your community space that is designed to make it easier, cleaner, and more engaging for you to connect, learn, and contribute.Here’s what’s new in the refreshed experience:Streamlined Layout: We’ve removed duplicative tiles for a more intuitive, easy-to-navigate experience. Community Feed Up Front: The community feed is now the first thing you see, making it easier to jump into conversations and stay in the loop. “Start a Conversation” Button: Ready to contribute? You’ll see a new button right next to the feed so you can post with just one click.New spaces:Community Central: Use this space to learn all about your community, and connect with your peers. Moveworks Newbies: Resources for new members of the Community Announcements & Updates: A space for all general announcements and updates related to Moveworks (note, for now product specific updates will remain in the related product forum space) AI Exchange: A place for all thi

We just launched a new group designed to connect people with real work — whether you’re looking for talent, or just want to help your network thrive, this group is for you!What it is:The Job and Consulting Network is a space where: Customers can post job openings, consulting projects, or short-term needs. Professionals and partners can explore new opportunities — whether actively looking or just curious. Everyone is welcome to share opportunities with their broader network. Why join?✅ Get visibility into open roles and consulting needs✅ Position yourself or your organization for project work✅ Help others in your network find the right opportunity or partnerWhether you're hiring, consulting, job-curious, or just want to stay in the loop — this space is for you.👉 Join by clicking here!Let’s connect, collaborate, and help each other grow.

Hi everyone!We’re excited to share that all upcoming webinars will now be posted in our Events space right here in the community! This will make it easier for you to stay up-to-date, register, and engage with others around each session.Keep an eye out for new events, we have some great topics and speakers coming your way soon! Planning on attending an upcoming webinar? Let me know which one you're most excited for in the comments below 😃

👋 Hey Community. I’m live and in person at the Community Lounge today at .Global, and I want to meet YOU! 💥 Come swing by, say hi, and step into the heart of all things Moveworks Community. Whether you're looking to share success, pick up best practices, or just meet some fellow rockstars, the Community Lounge is where it’s at. I’ll be here, ready to chat and connect. Come find me!  

The countdown is officially over, .global kicks off TOMORROW! 🎉Who’s heading there? 🙋‍♀️🙋‍♂️ Drop a 👋 in the comments if you’ll be attending and let us know what you’re most excited for!Be sure to stop by the community booth to say hi, I’ll be there all day 😃

For all existing customers with Triage enabled, we are excited to announce Triage 2.0! Triage 2.0 is a significant upgrade to our existing Triage product. The product automatically classifies newly created tickets from digital channels such as Chat, Email and Portal.What are the advantages of this new architecture?Relaxed data requirements: Less data and no data distribution requirements required for Triage, due to the embeddings + index infrastructure. Transparent model explainability: We can inspect all the nearest neighbors to see clearly why a prediction was made on a specific ticket for troubleshooting purposes. Improved overall model performance: Based on offline analysis of existing set of customers, Triage 2.0 performs as good or better than the current model architecture, irrespective of the digital channel, e.g. chat, email, portal.For a deeper technology overview, including detailed architecture diagrams, consult our documentation.Do you want to self-nominate for Limited Pre

We’re thrilled to share that Moveworks GovCloud is now FedRAMP® Ready and listed in the FedRAMP marketplace! This is a major milestone, paving the way for government agencies to harness the power of our agentic AI assistant in a secure and compliant way.Security and privacy have always been at the core of what we do at Moveworks, and this designation reinforces our commitment to providing trusted AI solutions for public sector organizations. With Moveworks GovCloud, agencies can streamline employee support, automate tasks, and enhance productivity—all within a government-approved cloud environment.A huge thank you to our partners at Leidos & Carahsoft for their support on this journey. We're just getting started!Want to learn more? Check out our blog for the full details: Moveworks FedRAMP Ready blogExplore our security certifications: https://www.moveworks.com/security

Hello Everyone, We've been listening closely to your feedback and suggestions. In our ongoing commitment to enhance your experience, we're excited to share that we're currently working on several improvements to the My Moveworks Support Portal.Recently Completed EnhancementsClosing Support Cases from the Support Portal: As of August 2024, users can now close support cases directly from the portal. Feedback Survey: Starting September 20, 2024 users will now have the option to participate in feedback surveys designed to rate their support experience.Ongoing EnhancementsStreamlining Portal Login: We know that logging into the My Moveworks Support Portal with a one-time password (OTP) after already logging into My Moveworks can be cumbersome. We're on it!  Our goal is to remove the need for a separate login, allowing seamless access to the support portal once logged into My Moveworks.   Enhancements to Ticket Creation: One of the highly requested features has been the ability to add attach

For most Moveworks customers, the insights contained in our standard analytics dashboards provides more than enough information to track progress and report back findings to key stakeholders internally.However, there may be times where you want to expand on the insights in these dashboards and take greater ownership over your raw data. This is where our SFTP feed comes in!Here, we can provide a daily export of your bot’s raw data via SFTP, allowing you to import relevant data into your BI tool of choice. For more information on how to establish this connection with support from your Customer Success team, please review this page in our Documentation site.For those of you who currently leverage the SFTP feed and import data into your BI tool(s), which types of insights have you been able to gather? How has having this data at your disposal helped with demonstrating value and identifying area of opportunity?

Hi folks, We’ve upgraded the experience of learning on Moveworks Academy! Now, you’ll find a streamlined experience for your team members to quickly get up to speed on the most important information for their roles, courses organized by product area, as well as a new AI Hub where we’ll be posting all our videos and content about the brave new world of enterprise AI. Over the next few weeks and months, you’ll see us steadily add to this new framework. What do you think about the experience so far, and do you have any suggestions for content you’d like us to provide on Academy for you and your teams? 

Earlier this month, our new public Help Center became available, allowing anyone to access Moveworks product knowledge, security, integration information, and more — from a single place.You can access the new help center at help.moveworks.com or from the homepage of Moveworks Community!Here's what you need to know:What will I find on the new Help Center?The new public Help Center aggregates all customer-facing content from our Notion and Zendesk guides, including KBAs covering Access Needs, Troubleshooting, Docs, and Product Blueprints.The Help Center contains over 100 knowledge articles today, and is growing rapidly. What are the main benefits of the new Help Center?Consolidates all product-related information and content in one site Aggregates all sites via NavTree — Documentation, Developer, Academy, and Support Enables self-service, empowering team members to read and learn more to adopt new use casesWhat will happen to Zendesk?We have migrated all previous documentation from Zende