We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇
🚀 Product Updates
Check out the latest highlights below - full details for this cycle posted our Product Updates hub:
- 🗺️ Live Product Roadmap: [For Customers & Partners only] Our product roadmap is now live in the Moveworks Community, giving customers real-time visibility into what’s shipping next, with interactive roadmap items you can explore, upvote, and discuss as plans evolve.
- 🎉 Enterprise Search upgrades: Search now intelligently groups related documents, snippets, and chat messages into a single, organized view. A new “last modified” filter allows you to quickly zero in on the freshest information, including pre-set options and custom date ranges. Lastly, rich Markdown in Summaries include headers, bullets, code blocks, and bolding making results easier to scan at a glance. Learn more here.
- 🔧 Self Service: Permission Checkers now let admins easily verify whether users have access to specific knowledge base articles and files before surfacing content, Raw JSON Mode lets admins view and edit raw JSON of configurations, and Data Ingestion Upgrades allows admins to view successfully crawled records and detailed logs of failed API calls.
- 🔍 Triage 2.0: Triage 2.0 is now fully self-service, giving admins more control and flexibility to configure experiences without extra support.
- 🌎 Geocodes in User Identity: Admins can now view users’ geocodes directly within imported user profiles for better regional visibility and control.
- 📌 Upcoming in Q1 2026: A simplified Ticketing Setup with system defaults will make configuration faster, and a refreshed UX branding to the Moveworks Web experience will launch by end of January!
🤝 Community Highlights
- **💡 Pro tip: Architecture for Managing Agent Studio Notification Preferences**
- 👋 Make a great introduction: Introduce yourself in a few lines so the community can get to know you! Include Who you are (name, role, company), What you’re working on (Goals, projects, or challenges), What you want to learn or discuss (AI tips, best practices, or ideas), and an optional Fun fact (hobbies or a favorite bot moment).
- ✨ New year, new builds. We want to hear from you: What’s one thing you’re excited to create, improve, or rethink this year, and why? Click here to share with the community.
- (ICYMI) Agent Studio Office Hours Recap – Holiday Edition (The Final One of 2025!)
- (ICYMI) Customer tip A community member shared a smart approach for making CSAT feedback more actionable—capturing free-text responses via the Data API, linking interactions for richer context, requiring comments on low scores, and tying feedback to specific topics and domains. Their goal: turn raw feedback into meaningful insights that improve the customer experience.
- Pssst, share your own tips to help the community by clicking here.
🎖️ Academy Spotlight
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Data Governance & Custom Views in Moveworks Analytics
Need to share analytics insights without exposing sensitive data? This course walks through how to manage analytics access in Moveworks using Roles and Custom Views (NEW!), so teams get only the insights that are relevant to them.
👉 Watch now in the Moveworks Academy to learn how to securely and confidently share analytics insights.
🎙️ Customer Story Spotlight
- MANTECH scaled secure, 24/7 IT and HR support while cutting Tier 1 costs in half using Moveworks AI Assistant. Read the full case study here.
- West Monroe resolved 8,000+ IT tickets, accelerated 4,000 more, and saved $1.4M in support costs by deploying AI-powered support—cutting resolution time from days to minutes. Read the full case study here.
🤖 Agentic AI Spotlight: Start the Year in High Gear
Kick off the new year by letting agentic AI take repetitive work off your plate so teams can focus on what matters the most. Here are some powerful ways customers are boosting productivity across the business:
- Get instant clarity on work and meetings: Quickly generate meeting summaries, attendance reports, and participant lists across Zoom, Teams, and Gong to spend less time recapping and more time executing.
- Keep sales pipelines clean, current, and moving in Salesforce: Identify stalled opportunities, surface next best actions for leads, look up opportunities, and clean outdated CRM data in Salesforce—all in one conversational flow.
- Stay on top of Asana tasks and projects without the busywork: See all your tasks and project health, and clean up outdated work in Asana to help teams prioritize faster and execute with confidence.
- Find the right knowledge instantly: Search across enterprise knowledge sources like Notion, Guru, SharePoint, or Box to get trusted answers without hunting or context-switching.
Thanks for being part of our community—see you next month!
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