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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1171 Ideas

    Lucas Rollo
    Lucas RolloCommunity Manager

    Plugin Action Citations6. Delivered

    Developers will be able to configure citations for Action Activities, letting users verify the data behind every action.

    1
    Lucas Rollo
    Forum|Forum|3 months ago
    rahulthakur
    rahulthakurCommunity Manager

    Upload AI Assistant Avatar Feature6. Delivered

    Upload a custom AI Assistant avatar directly in Moveworks Setup that will appear across all user-facing experiences, including Moveworks Web, popup forms, ticket links and more.

    0
    rahulthakur
    Forum|Forum|3 months ago
    ashankar
    ashankarCommunity Manager

    Upload AI Assistant Avatar6. Delivered

    Upload bot avatars directly in Moveworks Setup, eliminating the need to host images and provide image links

    0
    ashankar
    Forum|Forum|3 months ago
    ashankar
    ashankarCommunity Manager

    Ticket Viewer6. Delivered

    Analyze ticket data in the Moveworks ticket object format to uncover issues in ticket mapping and concierge skill execution.

    0
    ashankar
    Forum|Forum|3 months ago
    ashankar
    ashankarCommunity Manager

    Content Permissions Evaluator6. Delivered

    Troubleshoot content serving scenarios by evaluating if an employee will be served any specific ingested content or not.

    0
    ashankar
    Forum|Forum|3 months ago
    A
    anayak

    Upgrade Agent Architect to Gemini 3.16. Delivered

    Upgrade the Agent Architect HIGH reasoning effort model from gemini-3-pro-preview to gemini-3.1-pro-preview to take advantage of improved reasoning capabilities in the latest Gemini release.

    0
    A
    Forum|Forum|3 months ago
    gloriakang
    gloriakangEmployee

    Support ServiceNow Delegate Approvals8.0 Possible Agent Studio Solution

    Servicenow Approvals are a high value skill for many customers that would be amplified in value if expanded to support the delegation functionality.

    8
    J
    Forum|Forum|3 months ago
    S
    SudheerCommunity Manager

    API Playground Upgrades6. Delivered

    We’re excited to announce the release of the new, enhanced API Playground experience for customers, featuring significant improvements in both functionality and UX.

    0
    S
    Forum|Forum|3 months ago
    E
    emkellyParticipating Frequently

    Greater Control Over Feedback Campaigns4. Future Consideration

    I’d love to have more flexibility on collecting user responses from campaigns. Currently the button for feedback is permanently set to “Submit Feedback”, which doesn’t work for all campaigns that we would like to run.  Another request would be to be able to collect feedback/responses within chat. The submit feedback opens a separate window but we have other 3rd party url links that can do this adequately. The ideal flow would elicit a response that is captured directly within the MW chat window. 

    2
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    Forum|Forum|3 months ago
    J
    jason.koczeniakParticipating Frequently

    Employee Communication Ideas4. Future Consideration

    I think the concept around the Employee communications module is great but many small tweaks could make it so much simpler and better to use. Importing users -Why not allow me to select from users?  Uploading a CSV is fine but if I want to send to like 20, why not just allow me to select them from the data you have.Running Campaigns - Analytics leaves a lot to be desired - Downloading a spreadsheet is painful Why can’t I have a table view of the charts? Why not allow me to click the bar charts and get deeper into the data? I have a user who clicked the button 5 times, let me send a different message to them asking if they need help or something. Buttons/Actions - It feels disconnected from the LLM If one option is to open an incident or a form that the bot can serve, why do I only have the option to link out to my ITSM?  Why not have the experience stay within the bot?  Add a button call serve Incident form, Serve X, Y, Z request form. Allow for treeing of responses like a Survey  If you select option A, you get two further choices.  

    2
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    Forum|Forum|3 months ago
    A
    anaTylerCommunity Manager

    Additional Web Customizations for Assistant (Web, Embedded, Reference Page)6. Delivered

    Ability to add a customer logo, secondary color, background app color, and font style

    0
    A
    Forum|Forum|3 months ago
    R
    rashmita.rathNew Participant

    Submit Thumbs up/positive feedback directly6. Delivered

    Need MW to allow submitting Thumbs up/positive feedback directly without the need to open a pop up window and then submit. This will simplify the process for capturing positive user sentiment. Currently users have the follow the standard flow for additional clicks. We need to remove additional clicks and upon click of thumbs up bot could accepts it as a positive feedback. thumbs down can follow the below standard path as its crucial to get the reason for negative feedback to help improve. click on thumbs up - opening popup, add comment in the text field (optional) click on submitRequire users to provide mandatory text feedback when giving a thumbs down feedback. This will help us understand the reasons behind the negative feedback and improve the bot accordingly.

    7
    A
    Forum|Forum|3 months ago
    S
    SudheerCommunity Manager

    🚀 A Smarter API Playground Experience Is Here1. New

    We’re excited to introduce a significantly enhanced API Playground experience in Moveworks Setup — designed to make API testing faster, clearer and more intuitive.If you manage connectors or validate integrations, this update is built specifically for you. What’s Changing?You’ll now see a redesigned API Playground with a structured API library and improved connector support. Instead of manually searching for endpoints, APIs are now organized in a clean, guided layout.Here’s what you can expect:✅ A left-side API library organized by system and use caseEasily browse APIs grouped into logical collections based on system capabilities and use cases.✅ Extended support for Next Gen connectorsImproved compatibility across systems such as Google Drive, Slack and SharePoint_OneDrive.✅ Support for HTTP LDAP Actions via the existing Active Directory connectorYou can now test LDAP-based APIs directly from API Playground to securely query and update on-premise Active Directory systems. This leverages the same Agent Studio functionality and routes requests through the Moveworks on-prem agent.✅ Automatic base URL handlingThe appropriate base URL is automatically resolved based on the selected API, ensuring the request is executed against the correct endpoint without manual configuration.✅ Cleaner and more intuitive user experienceThe updated layout replaces dropdown-based suggestions with a structured navigation panel for easier API discovery.Coming SoonWe’re continuing to enhance API Playground with:🔜 Expanded API collections across supported systems, including Next Gen and Active Directory connectors.🔜 Enhanced permission controls for API executionMore updates will be shared soon. Have questions or feedback? Please post them on our community forum where our team will provide appropriate assistance.Thank you,The Moveworks Setup Team

    0
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    Forum|Forum|3 months ago
    K
    KellyMVCommunity Manager

    GPT-5.2 Core Reasoner Upgrade (Frontier and Standard)6. Delivered

    Upgrading the reasoning engine to use GPT5.2 for improved performance

    0
    K
    Forum|Forum|3 months ago
    nicole.hulst
    nicole.hulstKnown Participant

    End User Notification controls in Copilot4. Future Consideration

    I saw in the Copilot feature overview that the unsubscribe etc are no longer possible in Copilot. For us this is a really important feature as it helps retain the users that have a lot of tickets open because they act as kind of a superuser for other people and open tickets for them. They get overwhelmed with notifications and like to mute some of them but would without that feature mute the bot entirely. Which would lower our active users significantly.Please bring that useful feature back, I don’t understand why it was not considered. 

    15
    whitehead.jasani
    Forum|Forum|3 months ago
    P
    Phil CatheyNew Participant

    Provide Method for External Consumption of Configuration and Permission Logs3. Existing Functionality/Native Skill

    In the Moveworks Gov environment, we have a need to be able to ingest the Configuration and Permissions logs into our corporate SIEM.  Currently, those logs are only available in the Moveworks Console. As part of our CMMC requirements to authorize Moveworks to handle CUI data, we need to have a centralized location for all of our logs to be ingested and monitored by our SOC.  We are already ingesting the logs that are available to us for API calls but adding a mechanism to also be able to ingest these logs into an external system is likely a requirement for many other CMMC accredited companies.  As an example, log entries such as someone being elevated to a Super Admin would be the type of activity that our SOC needs to be able to monitor across all of our SaaS applications.

    3
    P
    Forum|Forum|3 months ago
    J
    jason.koczeniakParticipating Frequently

    Knowledge Score4. Future Consideration

    TLDR; I think having a knowledge score/rating would be usefulEssentially, have Moveworks rate how well it thinks this article is written, the success of it serving an answer, etc..   Currently, I have a few use cases that are frustrating.  My process is to write an article, wait 24 hours for it to ingest, try the next day, make improvements/changes, wait 24 hours, try again, etc…  This is very time consuming and sometimes frustrating.  If there were a way for us to get a better lens into how well an article may be served it may help make that less frustrating and improve our ability to write quality articles tailored to the bot.  

    3
    L
    Forum|Forum|3 months ago
    K
    kaushikDattaNew Participant

    Reminder for servicenow Approvals8.0 Possible Agent Studio Solution

    Hello Team,As part of product feature, the bot sends the notification to user for Approvals, but currently there are no provision of sending reminders to users for the approvalSo it will be great as a product feature there should be a option to send regular reminders for the pending approvals to the users through bot the number of days of reminder nudge should be configurable too 

    6
    M
    Forum|Forum|3 months ago
    afleury
    afleuryInspiring

    Copilot Insights Analytics have a month vs month comparison on the plugin breakdown4. Future Consideration

    A feature that I would find helpful when comparing the breakdowns is to see how a certain plugin is performing compared to previous months. Could have a trend indicator or comparison to last month.Happy to discuss further  

    3
    S
    Forum|Forum|3 months ago
    afleury
    afleuryInspiring

    Ability for Moveworks Chatbot to report on it's performance drawing on Copilot Analytics.4. Future Consideration

    This might be possible with the Data API when it becomes available but I thought it would be a useful feature if Admins or Analytics Admins to ask how the Bot is performing.

    3
    S
    Forum|Forum|3 months ago
    Claudia Sanjuán
    Claudia SanjuánNew Participant

    First Time Users in monhtly view and Returning Users4. Future Consideration

    Hello Moveworks team, To oversee chatbot adoption, we’ve found quite useful to track First time users and Returning users within the legacy Moveworks dashboards.  However we’re missing these metrics in BPI. Therefore,Could we please add a monthly view to the First Time Users metric in BPI / Adoption? (now only available weekly) Secondly, can we please add Returning Users metric to the Adoption dashboard? We understand this metric is not just calculated as Bot Active Employees - First Time Users, so we really cannot pull it off.  Thank you,Claudia - UX Consultant - Siemens Healthineers

    5
    S
    Forum|Forum|3 months ago
    afleury
    afleuryInspiring

    Ability for Moveworks bot to read PDFs attachments inside ServiceNow Knowledge articles6. Delivered

    This would be a nice to have - Moveworks bot being able to read attachments on ServiceNow KB articles, especially PDF files. Currently we work around by copying out contents from PDFs and adding it into the KB article.

    9
    S
    Forum|Forum|3 months ago

    Channel Resolver for MS Teams4. Future Consideration

    Build Channel Resolver capability to reduce the manual workload by IT helpdesk agents from the requests coming into this channel

    5
    S
    Forum|Forum|3 months ago
    afleury
    afleuryInspiring

    Voice chat with the Moveworks bot.4. Future Consideration

    Since Chatbots with voice conversational capability seems to be ubiquitous now, is this feature likely to be introduced sometime in the near future? I couldn't see it on Copilot for Web etc. or any of the other roadmaps.

    5
    S
    Forum|Forum|3 months ago
    A
    Ajay ChikaneNew Participant

    Prevent Duplicate Tickets by Disabling Double Click4. Future Consideration

    Sometimes, while creating an incident, users accidentally multi-click the "Open a ticket " button, resulting in multiple duplicate tickets being generated. To prevent this, can we implement a functionality that disables the button after the first click or prevents multiple submissions? This would help avoid duplicate ticket creation. 

    13
    S
    Forum|Forum|3 months ago

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