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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1123 Ideas

    nicole.hulst
    nicole.hulstKnown Participant

    Feedback buttons too small5. Not Enough Info to Make Decision

    The thumbs up/down buttons are way smaller than the voting options in classic. Especially when dealing with users who have special needs it needs to be more accessible. Even regular users may not bother with giving feedback when it takes concentration to hit the button with the mouse. They should be a bit bigger than they are now.

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    Forum|Forum|2 months ago
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    blaw-mwNew Participant

    CSAT with Custom Questions8.0 Possible Agent Studio Solution

    proposing a feature enhancement for the CSAT tool to include customizable questions and the ability to add follow-up questions. This modification will allow us to adapt more effectively to our culture, gain deeper insights into user needs, and enhance satisfaction. The inability to modify CSAT questions and our decision to mask user IDs prevent us from conducting independent surveys. Thanks for considering our request.

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    Forum|Forum|2 months ago
    lalikuma
    lalikumaKnown Participant

    Copilot & CREST - Handle empty JSON response "When no data"6. Delivered

    Copilot understand when APIs are returning no records & handle the dialog appropriately. For Additional information - Please use -  

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    Forum|Forum|2 months ago
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    sujit gaikwadKnown Participant

    Request for Enhanced Analytics Logs in Moveworks Data API5. Not Enough Info to Make Decision

    Description:Adding the live chat interaction number (IMSxxxxx) and request ID to the analytics logs provided via Moveworks Data API for Smart Hand-off records is suggested.Business Need:These details are essential for accurately tracking live chat sessions, understanding user sentiment, and identifying areas for improvement. They enable more effective analysis of negative feedback and support the creation of reliable internal dashboards for performance monitoring.

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    Forum|Forum|2 months ago
    michael.prouty
    michael.proutyNew Participant

    Integrate Analytics Natively With Bot4. Future Consideration

    It would be great if the Analytics provided in the Moveworks Portal could be integrated as a source with our Bot, allowing Admins and Analytics Users of Moveworks to query the Bot with questions vs. manually navigating to the portal and clicking through tabs and options. Example: Hey Bot, what has been the trend of active users over the last three months? Hey Bot, what are the top three feedback trends raised by users? This could even be extended to Roles and Permissions (does John Smith have access to analytics?) and Employee Experience Insights.

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    Forum|Forum|2 months ago
    hundleymf
    hundleymfInspiring

    Report to view performance/metrics associated with Interception skill6. Delivered

    Requesting a new feature that would allow us to track the performance of the Interception skill ran on General Request, Work Request, and Incident tickets. Currently, we can obtain raw data from our Customer Success Team upon request. However, we all agree that this method is not sustainable in the long term as it is time-consuming for all parties involved.We believe it would be beneficial to have a feature that allows us to measure and track this skill. This would provide insights into the effectiveness of the Interception skill and aid in enhancing user interaction. Furthermore, it would help us understand whether our bot is providing the correct information/form or if users are disregarding our bot. This information would be invaluable in shaping our education strategy.Therefore, we kindly request that this metric be incorporated into the standard analytics dashboard for easy tracking. We believe this addition would greatly enhance our ability to monitor and improve the performance of our bot in the Interception Skill.

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    Forum|Forum|2 months ago
    afleury
    afleuryInspiring

    Allow a feedback option on Webhook notifications2. On Roadmap

    We noticed that Webhooks notifications do not have the option for users to react to them. This stops us from collecting feedback from users easily on their functionality.Would it be possible to have the option to have feedback 👍/👎 added to Webhook plugins as well? Maybe as a selectable option on the launch configuration page of the plugin.I’m working around the issue by adding a feedback form on our notification. Thanks in advance for reviewing this idea 😊

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    Forum|Forum|2 months ago
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    MauricioParticipating Frequently

    Side Bar Panel Color Customization for Web AI Assistant4. Future Consideration

    Allow admins to customize the side bar background color for AI Assistant on the Web.    Allow admins to replace Moveworks logo with Company logo on top left side bar panel  

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    Forum|Forum|2 months ago
    J
    jeremy.spearsNew Participant

    Dark Mode for AI Assistant on Web4. Future Consideration

    Allow users to toggle Dark Mode on and off.

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    Forum|Forum|2 months ago
    S
    sagarikaCommunity Manager

    Support Portal Migration to NowSupport6. Delivered

    We are transitioning to using ServiceNow's NowSupport portal to improve the support process.

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    Forum|Forum|2 months ago
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    GuillaumeNew Participant

    Employee communication / recurring campaign - Increase "New Hires" number of days option1. New

    Please increase the number of days of new hire to plan a monthly campaign during one year. Today I can only plan a 2 months campaign, with only 60 days of new hire. 

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    Forum|Forum|2 months ago
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    sravani.sundaraNew Participant

    Enable limits on the Plugins executed1. New

    Hi Team,Product Idea: Execution‑Rate Limits and User Verification Workflow for Plugin ActionsProblemPlugins can be triggered repeatedly within a short time window—either due to automation loops, misconfiguration, or unintended user behavior. When a Plugin executes more than an expected number of times in a defined period, it introduces risks such as:- Unintended system changes being applied repeatedly- Increased load on downstream systems- Potential security concerns if repeated execution indicates misuse or compromised credentials- Loss of user trust if actions occur without clear intentThere is currently no native mechanism in Moveworks to rate‑limit Plugin executions or to validate authenticity when abnormal execution patterns occur.Proposed CapabilityIntroduce a configurable execution‑limit framework for Plugins, allowing administrators to define:- Max execution count (e.g., 10 executions)- Time window (e.g., within 1 hour, 24 hours, etc.)- Trigger conditions (per user, per device, per workflow, or global)When the threshold is exceeded, Moveworks should automatically:- Pause further executions of the Plugin.- Notify the end user (or admin) that the Plugin has been triggered unusually often.- Request confirmation from the user to validate authenticity.- Resume or block execution based on the response. Regards,Sravani S

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    Forum|Forum|2 months ago
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    ElisaIsabellaNew Participant

    Rename "Re-open issue" to "Re-open ticket"1. New

    For now, the bot only proposes one button to reopen tickets, no matter what kind of ticket it is (incident, request, problem, task...). The button is called “Re-open issue”. This is not logical, because a simple request is not an issue.I propose we rename the button as “Re-open ticket” so that it is neutral and works with all kinds of tickets.

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    Forum|Forum|2 months ago
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    deanatNew Participant

    Improvement Ideas for Zoom Chat Channel1. New

    Submitting this request to suggest some improvement ideas on the Zoom chat channel UI: 1.) Zoom formatting looks a bit different from the Embedded Assistant/Moveworks web app in terms of bulleting/spacing. If the Zoom formatting could be more consistent that would help with readability. 2.) Grant the ability for us to update the auto grey text in Zoom chat text box: for our company it says ‘Message [Company Name] Helper-Dev’ in our test environment. This would make it more employee friendly and uniform across the Embedded Assistant and Moveworks Web App. Thank you.

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    Forum|Forum|2 months ago
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    lana.parmit

    Enhancements to Employee Comms1. New

    Links to be persistent for 90 days More formatting predictability in terms of not ignoring hard returns and/or soft returns HTML authoring and recognition; ability to import HTML-formatted messages Option for one heading at the beginning of a message Bullets with hanging indents Ability to use different fonts and font sizes Full control over image placement and sizes Ability to target by additional attributes (business, region, and other Workday fields) Option to specify different images by language (e.g., translated screen captures, or translated postcards for high-value internal marketing). User engagement reporting: Add "viewed" to metrics Other ways to measure? ie. Stayed in chat for more than 10 seconds?  

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    Forum|Forum|2 months ago
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    deanatNew Participant

    Improvement suggestions for ServiceNow/Unily Embedded Assistant to improve employee experience1. New

    Submitting a few improvement ideas to the Moveworks ServiceNow / Unily Embedded Assistant:1.) The Moveworks ServiceNow / Unily Embedded Assistant window is currently quite small in the lower right hand corner. Chatbot responses with HR content tend to be longer, so the look and feel of the Embedded Assistant is too zoomed in. We always need to expand the window to see the full response more easily, so if the text/sizing of the chatbot can be adjusted this would be helpful. 2.) Grant the ability for us to edit the grey auto text in the text box where it says “Ask me any work-related questions!” to tailor to our company’s branding/more HR-related 3.) When new employees come in to the bot to chat for the first time, the Embedded Assistant just shows a blank screen, employee has to send bot a message so that it doesn’t appear blank anymore. The Moveworks web app has a “Good morning [Employee Name]” message which is more welcoming than a blank screen in the Embedded Assistant, so if there are options to edit this, this will help with employee experience. Thank you,Deana

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    Forum|Forum|2 months ago
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    deanatNew Participant

    In future roadmap: Can Moveworks Chatbot to be able to ingest read more complex tables, charts, and images like Copilot1. New

    Submitting this as we would like for the Moveworks conversational AI chatbot to be able to ingest complex tables, images, and charts (currently it looks like it can register simple html two-columned tables from our content) but would love for this to be on the roadmap (as currently other AI tools such as Copilot, Gemini, ChatGPT can intake such images and tables). Thank you,Deana

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    Forum|Forum|2 months ago
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    anayak

    Python Script Actions Support in Agent Studio6. Delivered

    Introducing Python Script Actions — now Generally Available in Agent Studio across all commercial regions! Building custom logic in your agents just got a massive upgrade. One of the most consistent requests from developers has been clear: "APIthon is too limited — I need real Python with real libraries." Until now, you were stuck with a restricted scripting subset, making complex data transformations, calculations, and text processing either impossible or painfully hacky.Python Script Actions fix that.You can now write full Python 3 code directly inside Agent Studio (screenshots of old and new experience attached) — with access to all built-in modules and a curated set of pre-approved external libraries. Python Script Actions plug into Compound Actions and Conversational Processes exactly like APIthon scripts do, but with dramatically more power. Define input arguments from slots or previous step outputs, write your logic, and the value of the last line of code becomes your output. That's it!What's included:Full Python 3 with all standard libraries (json, datetime, re, math, collections, etc.) 8 pre-approved external libraries out of the box:  pandas , numpy , scikit-learn , beautifulsoup4 , nltk,  plotly ,  seaborn , pycryptodomex Same integration model as APIthon — define input args, write code, last line = output Built-in testing in the Agent Studio editor before you deploy 6 supported data types for input arguments: string, integer, number, boolean, array, objectFull documentation: Python Script Actions ReferenceTry it out and let us know what you think!  

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    Forum|Forum|2 months ago
    Andrew
    AndrewInspiring

    Architecture Slide Repository1. New

    As a product owner/manager, I’m often presenting a roadshow deck to stakeholders at different levels of the organization. As Moveworks continues to evolve, it would be incredibly helpful to have a self-service repository of “default” architecture slides and marketing materials that we could pull from as needed. While I can always reach out to my CSM, having this content available on demand would make building internal decks much easier.

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    Andrew
    Forum|Forum|2 months ago
    M
    mthameParticipating Frequently

    Enable Live Agent handoff to other systems while keeping interaction within Teams/Slack1. New

    Today we have agent live chat interaction in SNOW. We have a new MSP that wants to have live chat handled in Ring Central (they use InContact). The issue is the it would be via URL that would redirect the end user to a different web portal. This is a poor user experience. It would be great if MW had a way to interact with other live chat instances but keep the chat in the bot via Teams/Slack.

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    Forum|Forum|2 months ago
    vpawar
    vpawarCommunity Manager

    New ticketing setup experience6. Delivered

    Reimagined setup experience for partners to configure ticketing with no friction.

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    Forum|Forum|2 months ago
    J
    João Durand

    Option to Duplicate - Plug ins, compound actions, http actions, conversational processes...4. Future Consideration

    Hi community,I don’t know if it is just me but I often have many similar use cases where just one or two variables change... because we need a static process flow on our conversational process.would be nice to have the option to duplicate a Plug in, compound action, http action, conversational process.  I would go to more options button and click duplicate.This would save a lot of time in the development of the use cases.I know its possible to export and import full plug ins - but this create many duplicated actions and its a bundle - you import all of the items.I think this would be a quick win for you guys to implement and a must have! :)thank you

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    Derrick
    Forum|Forum|2 months ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Interception is not passing the recommended KB links in ticket comment1. New

    We're experiencing several interception issues with the Copilot version of the bot, which has made the experience increasingly frustrating for the team. I’m documenting one such issue below for the product team to evaluate as a potential improvement opportunity.In the classic version, when the bot intercepted a ticket, it posted its full response along with the referenced KB article links directly in the ticket comments. This was extremely helpful, as it allowed us to:See which KBs were recommended to the user Track the bot’s response accuracy Take corrective actions by updating or improving the KBs based on user feedbackHowever, in the Copilot version, the bot only adds the answer summary in the ticket comment without any reference to the underlying KB sources. Since the bot is summarizing content from the top-ranked results, we have no visibility into which KBs were used to generate the response. This lack of transparency makes it difficult to validate or improve content quality.Moreover, we can’t depend on end users to manually share this information from their chat platforms each time—it’s neither scalable nor reliable.We’ve lost many of the valuable capabilities that the classic bot used to support, and this is affecting our ability to govern and improve content effectively.SuggestionInclude the source KB links or identifiers along with the bot’s response in the ticket comments, just as it worked in the classic version. This will improve traceability, content governance, and user trust in the system. 

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    Forum|Forum|2 months ago
    D
    dhorvathCommunity Manager

    Images in Plugin Responses6. Delivered

    Ability to display images from URLs in plugin responses.

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    Forum|Forum|2 months ago
    L
    logm001New Member

    Help tab for shortcuts4. Future Consideration

    It could be useful to have a help tab on Teams that describes the commands and add other things useful to the users. 

    3
    afleury
    Forum|Forum|2 months ago

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