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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    1068 Ideas

    J
    jdesilvaNew Participant

    Brief Me session expiration1. New

    The functionality of Brief Me has lead to some confusion from our user base. The requirement to lock into Brief Me mode indefinitely has been punishing to users trying to learn how to use the feature. The complaint raised today was from a user who tested Brief Me weeks ago but didn’t exit. Today, responding to an approval notification failed with a response telling the user to exit Brief Me mode.If the context of the file is lost after 24 hours, why does Brief Me mode stay active until explicitly told to Exit?Brief Me knows that the context window is gone, by telling you to Exit. Couldn’t it just use that understanding to exit Brief Me automatically if the context window has passed?

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    J
    Forum|Forum|1 month ago
    R
    ramapr1New Participant

    Visibility control for last-activity agent name on ServiceNow HR tickets1. New

    Moveworks AI agent currently displays the name of the employee who performed the last activity on a ServiceNow HR ticket. This encourages employees to reach out directly to the assigned agent, rather than keeping all back and forth correspondence within the HR case, which harms traceability and case history.The proposal with this idea submission is to introduce a visibility control setting within moveworks platform to manage whether the last-activity agent name is shown or completely hide the agent name from being displayed when the case notification is sent to the Moveworks agent. This improves privacy and reduces direct, unofficial contact with the assigned agent. Also maintains a complete, auditable log of activity behind the scenes while preserving a clean, traceable ticket conversation for the employee. It helps ensure HR case communications stay within the ticket thread.

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    Forum|Forum|1 month ago
    C
    chaney.zimmermanInspiring

    Sort/group HTTP Actions by Connector7.0 Duplicate

    hey all, was looking through my HTTP actions that i’ve created in the Agent Studio console today trying to find one i created and kept missing it and thought, it would be nice to organize or group these by connector.for example if i have 4 actions that are using my MS Graph connector, and 6 that are using a ServiceNow connector, it would be cool to either filter the list of all HTTP actions for only the actions that match that defined connector OR even develop a view that just separates the actions visually and groups them together by sibling connector.i have a naming scheme for my actions that i follow and it is nice that the most recently edited/used action shows at the top most of the time, but this i think would possibly be a little bit of a cleaner way to look through my ever growing list of HTTP actions.cheers!

    3
    C
    Forum|Forum|1 month ago
    rraj
    rrajCommunity Manager

    Box Enterprise Search connector6. Delivered

    Search for Box files in Enterprise Search

    0
    rraj
    Forum|Forum|1 month ago
    rraj
    rrajCommunity Manager

    Google Drive Enterprise Search connector6. Delivered

    Search for Shared Drive and My Drive content in Enterprise Search

    0
    rraj
    Forum|Forum|1 month ago
    rraj
    rrajCommunity Manager

    Confluence Cloud Enterprise Search connector6. Delivered

    Enables users to search for millions of documents from Confluence Cloud in Enterprise Search

    0
    rraj
    Forum|Forum|1 month ago
    rraj
    rrajCommunity Manager

    SharePoint Online and OneDrive Enterprise Search (Live search)6. Delivered

    Next-gen connector for MS Graph API to search Sharepoint Online and OneDrive

    0
    rraj
    Forum|Forum|1 month ago
    rraj
    rrajCommunity Manager

    SharePoint Online Enterprise Search (Indexed Connector)6. Delivered

    Next-gen connector for Sharepoint Online for Enterprise Search

    0
    rraj
    Forum|Forum|1 month ago
    nicholas.marr
    nicholas.marrNew Participant

    SDA (Structured Data Analysis) Plugin Level Toggle5. Not Enough Info to Make Decision

    Would be helpful to have an SDA on/off toggle on each plugin as we’ve noticed that it calls on some plugins that we don’t want it to run on. 

    3
    T
    Forum|Forum|1 month ago
    A
    andrewwhitleyInspiring

    Initiate user sync1. New

    It would be very helpful if we could initiate a user sync. If I am making a change to how users are mapped (adding in a new app, adjusting attributes, adding in new custom attributes, making changes due to changes in the applications), I have to wait 4 hours just to see if the change I made was successful. If there was an error, now I have to wait 8+ hours. In general this just impacts development time, but it has impacted production when applications change their attributes which has caused users to lose access until it synced correctly.

    0
    A
    Forum|Forum|1 month ago
    S
    SamaranNew Participant

    Resolver strategy options are not aligning correctly with the slot values.1. New

    Resolver strategy options are not aligning correctly with the slot values. Based on our analysis, the resolver strategy options are not appearing in the defined order and are getting mixed up with slot collection values. Sometimes the resolver strategy options appear first, while other times they appear last, which may create confusion for the user.We are observing this issue more frequently in flows that do not require a decision policy. However, even in flows built with a decision policy, the resolver strategy options are not behaving consistently.We request the product team to look into this and provide a controlled option flow for the user to ensure a better experience.

    5
    A
    Forum|Forum|1 month ago
    J
    jaime.rennKnown Participant

    data api for knowledge ingestion and user1. New

    At our company we do not ingest every single wiki article for various reasons - nor is every content type ingested from our intranet.  I perform manual download of knowledge ingested and xlookups against an igloo report i get weekly to see if all the ingested wiki articles i expect to be ingested in Moveworks is.  I would love if we had a data api to access the ingested, indexed knowledge so i can automate compares and reduce the manual labor to do checks on what was ingested by Moveworks and how long ago , etc.  Would love a similiar capability for user ingestion.  A data api so i can see what users are enabled and not to compare against on new hire and TLX rosters. 

    0
    J
    Forum|Forum|1 month ago
    R
    ryan.kornienkoNew Participant

    Interaction surface being accessible in Agent Studio platforms.1. New

    Currently, developers don’t have access to which interaction surface a request came from when Moveworks executes an action and sends the payload to the API. It would be great if we could customize the payload of an action to be able to send to the API where the interaction came from, example: ‘zoom’, ‘slack’, ‘movewebchat’, etc. Our use case is that we want to synchronize sending images across all interaction surfaces for a particular agent so if we had access to interaction surface, we could tell if it came to zoom send to the image to the user’s Moveworks chat in zoom, if it came from slack send the image to the user’s Moveworks chat in slack, etc.

    0
    R
    Forum|Forum|1 month ago
    P
    puneegupKnown Participant

    Campagin Reporting Automation for Employee Communications Module1. New

    I am sharing an idea for enhancing the Employee Communication Module's - Campaigns reporting functionality to reduce manual effort.Current Workflow:Once a campaign is created and completed, the report must be manually downloaded each time and shared with the intended recipients. This process can be time-consuming, especially when follow-ups or reminders are required.Use Case Example:Recently, I ran a campaign for application license management. As employees don’t always respond immediately, I had to:Download the campaign report multiple times over a period of days or weeks Manually share it with the application support team Wait for responses and send reminders to users who hadn’t taken actionSuggested Enhancements: Automated Report Delivery: Enable the option to automatically send the campaign report to selected recipients after a defined period (e.g., 7 days or 15 days). Allow scheduling of report delivery based on the campaign's age or status. Auto Reminders: Provide the ability to send automated reminders to users who haven’t taken action, with options for 1 or 2 reminders at predefined intervals. These enhancements would significantly reduce manual effort and improve the efficiency of managing campaigns and follow-ups.Thank you!

    0
    P
    Forum|Forum|1 month ago
    K
    KaviKnown Participant

    Comment / Notes Functionality in the Mapper Editor1. New

    While working in the mapper editor, users currently have no way to add contextual comments or inline notes. This makes it difficult to document mapping logic, explain transformations or share reasoning with collaborators. Proposed Enhancement : Introduce a Comment or inline Notes feature directly within the mapper editor.

    0
    K
    Forum|Forum|1 month ago
    Danielle.K
    Danielle.KKnown Participant

    Add the number of pending approvals to the approvals button1. New

    Some users are not aware that they have multiple approvals pending. If the button could have in parentheses the number of approvals a user has left, we hope it will help reduce the number of missed approvals.

    0
    Danielle.K
    Forum|Forum|1 month ago
    D
    DanSpenglerNew Participant

    Get Help button in Communications Campaigns1. New

    We sometimes run campaigns where we encourage users to complete a specific task (like download an app, change an account setting, etc.) There’s a reasonable expectation that some number of them are going to need assistance or run into issues.  However, the messages for campaigns don’t include the feedback buttons, most importantly the Get Help link.  Hoping they’ll realize they can conversationally request to file a ticket isn’t a good solution since users have a wide range of technical literacy.At the very least, I’d like to see these small buttons included on these messages.  Even better would be additional options for button configuration in the campaign to include a Get Help button in line with the others.  This could also be expanded to include other ingested forms as well.

    0
    D
    Forum|Forum|1 month ago
    S
    ShailaThoratNew Participant

    Filter reportees based on start date/hire date1. New

    Hi Team,The result of query ‘List all my reportees’, should exclude people with start date/hire date (from workday) is in future. Please refer to conversation from service ticket: Case 00040244 ThanksShaila

    0
    S
    Forum|Forum|1 month ago
    Danielle.K
    Danielle.KKnown Participant

    Allow day of the week selection for Employee Comms module and editing of recurrent campaigns1. New

    We have an onboarding series that is working great for introducing new employees to the bot. We’d love to be able to send messages based on days of the week instead of days since they were hired - like, always send messages on the first Monday after they start, etc.  

    0
    Danielle.K
    Forum|Forum|1 month ago
    G
    GmerNew Participant

    Inline embedded web assistant1. New

    We are redeveloping our ServiceNow support portal to create a more streamlined experience and we would like Moveworks to be an integral piece of that experience.Embedded AI Assistant doesn’t meet our needs because it doesn’t track user input in the portal’s search and automatically initiates a new interaction with the assistant.Web Assistant doesn’t meet our needs because it takes the user out of the portal and would need to link out of the web assistant experience to present ServiceNow resources. Our preferred experience would be some way of having the Moveworks assistant listen to the Servicenow Portal’s search bar and print a Moveworks assistant response on the search result page.This illustration is generally how we would like the agent to appear in the service portal: 

    0
    G
    Forum|Forum|1 month ago
    F
    ffranzwaNew Participant

    Presentation options for user feedback in Agent Studio1. New

    Our use case is similar to a CSAT Survey. In Classic Paths, we presented a series of static questions to the user, and they clicked on the appropriate button (Very Satisfied = 5 through Very Dissatisfied=1).We need additional features in order to replicate this functionality in Agent Studio:- “Human in the Loop” Action for Conversational Processes. This Action would always pause the conversational process to solicit an interaction with the user.- More control over how options are presented to the user- Show buttons to user for optionsOur Conversational Process has 7 “input” slots to capture the user feedback that is gathered over the course of the conversation. Each slot is set to “Always prompt user” with the desired question in the slot description and a resolver strategy with the possible responses. The bot still infers the user input since many of the slots have identical text in the resolver strategy. An explicit Action to ask for user input as part of the Conversational Process would be welcomed.We show ‘Very Satisfied’ to the user as the first option. The bot always picks this as ‘Option 1’ and allows users to select this option by pressing 1. Very Satisfied is a 5 and our users are familiar with that value due to how ServiceNow records this information. Asking users to select 1 for Very Satisfied is confusing and I do not see a way of preventing this from being shown to the users. We would like to have control over the presentation for soliciting user input. Along these lines, support for buttons and button labels with emojis would be welcomed.

    1
    Kevin Mok
    Forum|Forum|1 month ago
    D
    dhorvathCommunity Manager

    Security & Privacy Settings6. Delivered

    Org-wide controls for governing Agent Studio. Super Admins can manage developer permissions, connector access, logging privacy, and webhook security to balance builder flexibility with enterprise-grade safeguards.

    0
    D
    Forum|Forum|1 month ago
    A
    anayak

    Agent Architect in Agent Studio6. Delivered

    What is it:The new Agent Architect Panel provides contextual assistances, examples, and best practices to significantly accelerate your workflow, all directly inside Agent Studio.Features + Current Display:The panel contains all functionality of the Agent Architect, but directly within Agent Studio to allow for a direct copilot-like building experience.   Panel resizing can be completed as follows: !--> The panel can be collapsed and re-opened for user convenience to allow the desired screen real estate at a per-customer basis to be utilized:   !-->!-->!-->

    2
    kyril.remillard
    Forum|Forum|1 month ago
    A
    anayak

    Agent Architect in Agent Studio7.0 Duplicate

    Key Dates:Limited Preview: December 2025 Release: January 2026What is it:Developers can now get guided, step-by-step help for building and editing plugins right inside Agent Studio! The new Agent Architect Panel (integrated via iFrame) provides contextual assistance, examples, and best practices to accelerate your development workflow.Provides step-by-step guidance to break down complex plugin creation. References comprehensive documentation to provide accurate guidance. Shows concrete examples of how to implement features. Explains core concepts like Compound Actions, Ambient Agents, and more. 

    1
    A
    Forum|Forum|1 month ago
    samujala
    samujalaEmployee

    Structured Data Analysis (SDA)7.0 Duplicate

    Key Dates:Limited Preview: January 2026Release: CY26Q3What is it:Support 100+ MB of data in your plugin responses & analyze any structured data using natural language & code.

    8
    A
    Forum|Forum|1 month ago

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