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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    986 Ideas

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    lana.parmit

    Knowledge Studio- data export1. New

    Enabling export of recommendations from Knowledge Studio is essential. Currently, we lack any way to manipulate or track knowledge suggestions within the platform, forcing us to rely on inefficient manual tracking and copy-pasting. Adding this export capability would significantly improve our workflow efficiency and data management.

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    Forum|Forum|4 months ago
    kaushik.muralidaran
    kaushik.muralidaranParticipating Frequently

    Adaptive cards or forms in creator studio4. Future Consideration

    hi There!Wanted to check on if there is a way where we can render adaptive cards in paths and event messages.Or is there a way to support dropdowns to accommodate multiple choice items if the selection list is greater than 10 numbers, as the buttons aren't very helpful. 

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    Forum|Forum|4 months ago
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    marissa.lacombeParticipating Frequently

    Enhancement to keep formatting when copy/pasting Generated Content4. Future Consideration

    When generating content via Moveworks you cannot copy/paste the content to another platform (email/teams etc) while maintaining the formatting. Once you paste the content, all formatting is lost & has to be redone. I tested in Microsoft Copilot and the formatting is retained.Here are some screenshots showing the user experience and what happens when i copy/paste this generated content  Subject: Features of ArteyBody:Hi [Recipient's Name],I wanted to share some key features of Artey with you:- Automated Approvals: Streamlines the approval process for various requests.- Knowledge Search: Provides quick access to relevant documents and information.- Ticket Management: Helps in tracking and managing IT tickets efficiently.- Email Drafting: Assists in drafting emails for various purposes.- Outage Reporting: Identifies and reports active outages affecting services.Please review and let me know if you need any additional information.Best regards,Marissa Lacombe

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    Forum|Forum|4 months ago
    afleury
    afleuryInspiring

    Ability to auto-export long responses to text file1. New

    When a user submits a prompt that results in a response too long to be conveniently displayed in the chat interface, I’m hoping Moveworks can automatically generate a downloadable text file containing the full response. This ensures readability, preserves formatting, and improves accessibility for complex or verbose outputs.Copilot seems to do this well and I would love to see the Moveworks chatbot do the same.Note: I’ve logged a case and was advised this is not possible yet.

    1
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    Forum|Forum|4 months ago
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    ayesha_siddiquaNew Participant

    Enhancing Bot Sensitivity for Emotionally Distinct Topics1. New

     Observation:When users mention “Pregnancy Loss Policy”, the bot currently suggests articles related to maternity, which may not be appropriate given the sensitive nature of the topic.Recommendation:We suggest refining the sentiment analysis and article suggestion logic to recognize “Pregnancy Loss Policy” as contextually and emotionally distinct from general pregnancy-related topics. This would help ensure that users are provided with empathetic and relevant content, avoiding potentially distressing or inappropriate suggestions.Expected Outcome:Improved user experience and trust in the bot’s responses More accurate and emotionally aware content recommendations Alignment with inclusive and sensitive communication standards

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    Forum|Forum|4 months ago
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    diana.oliveiraNew Participant

    Supporting Buttons in Custom Use Cases4. Future Consideration

    Hi,I would like to know if it would be possible to have buttons in custom use cases, as it would improve a lot the user experience of some use cases by highlighting possible actions in a better way.Example: When the user has an action available like performing goods receipt.Thank you

    1
    samujala
    Forum|Forum|4 months ago
    nicole.hulst
    nicole.hulstKnown Participant

    Allow multiple Approval templates for one approval type1. New

    For Service Request approvals depending on which service they are for different fields might be of interest to the end users, therefore we would like to be able to define multiple templates that we can assign to specific catalog items.  We want to declutter the approval notifications to show only the relevant information to the users.

    1
    nicole.hulst
    Forum|Forum|4 months ago
    J
    João Durand

    Agent Studio - Conversational process - delay and interface issue4. Future Consideration

    Hi community,Would it be possible to expand the text on the conversation process window:the window is very small it is a bit frustrating.And I notice that the delay action can only be used on a compound action and not on the conversation process activity, would it be possible to add this or any way i can achieve this?  delay_config:        seconds: "30"for example add it as a built in action: 

    2
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    Forum|Forum|4 months ago
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    puneegupKnown Participant

    Feature Request: Enhanced Data Export Functionality for the Analytics Dashboard1. New

    ​@Zach Crockett Currently, the Analytics Dashboard offers a powerful way to visualize and analyze data, but one key feature is missing: the ability to export data from all sections and sub-sections of the dashboard. This enhancement would make it easier for teams to share insights and collaborate more effectively, especially with colleagues who don’t have direct access to the dashboard.For example, in the "User Insights" section under "How is AI Assistant adoption by departments?", there is no option to export or download the data displayed. Adding an export feature for this widget—and for all other widgets across the dashboard—would allow users to easily save and share critical insights in formats like CSV, Excel, PDF.This improvement would have a meaningful impact, especially for teams that rely on these insights to make data-driven decisions. It would streamline the process of sharing analytics with stakeholders, reducing the need for manual data entry or screen captures.  

    1
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    Forum|Forum|4 months ago
    J
    JonathanKnown Participant

    Select all when filtering in analytics1. New

    Hey Team,Just adding something here because I had a pain point. Is there a way to select everything when you filter a field.Example, if I’m filtering by department and I choose ITS can I get an option to quickly select all the items in the list.

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    Forum|Forum|4 months ago
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    glambInspiring

    Add "provide link to source" capability when serving knowledge1. New

    We have many processes which Copilot summarizes which is usually presented OK for users. However, we get many requests where users will provide negative feedback to the bot because they ask “provide a link to the source” and the bot fails. Users could click the citation number, then the citation, then View Source, but many want to just ask for the source URL directly to the bot because getting to View Source is not as intuitive as being conversational. If View Source has a hyperlink to the citation, the bot should be able to list URLs cited

    1
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    Forum|Forum|4 months ago
    J
    JonathanKnown Participant

    Can we get ingestible FAQs for items beyond GSheets1. New

    Hey Team,The FAQ feature looks like it’s something we would like to use. However, because the only integrations is google sheets makes it impossible for us to use.Are there any thoughts on adding additional sources for FAQs? Like MS Sharepoint Lists?

    0
    J
    Forum|Forum|4 months ago
    A
    ayesha_siddiquaNew Participant

    Excel Supported Download Option in Analytics1. New

    Currently, under Moveworks Portal → Analytics, the only available download format is CSV. COntent of data is in multiple languages. However, when the CSV file is opened in Excel, the content  in multiple languages often gets converted into unreadable special characters. This makes it difficult to interpret the data and requires manual workaround steps to make it readable.Since multiple users download and use this data, it's not feasible to ensure everyone follows the workaround steps consistently. To improve usability and reduce manual effortwe request the addition of a "Download in Excel" option. WIth Supporting Format This will help users extract data directly in a readable format without facing formatting issues.  

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    Forum|Forum|4 months ago
    S
    sujit gaikwadKnown Participant

    Allow incident watchers to view the status of incidents3. Existing Functionality/Native Skill

    We have received multiple feedback from users who are trying to check the status of their tickets, but the bot is not providing the ticket details. Most of these issues occur because the user is on the watch list and is attempting to check the status of the ticket via the bot. As we know, the bot can display the status if the logged-in user is the caller of the ticket. Is it possible to allow watchers to view the ticket details when they search for it in the bot?   

    4
    P
    Forum|Forum|4 months ago
    mirel.ivan
    mirel.ivanNew Participant

    Disable/Enable verbose AI Reasoning in the progress messages on user chat1. New

    Do we have any option to disable/enable the progress messages from user chat (Teams, Slack, web chatbot) especially for custom use cases build with Agent Studio?While the information is useful in the reference tab (ℹ️) I think we should have the option to disable the verbose AI reasoning from user chat interface to avoid confusion or any additional questions on the sources used for the AI Assistant responses especially in the custom Agentic AI use cases. 

    0
    mirel.ivan
    Forum|Forum|4 months ago
    F
    FrantzCFNew Participant

    Email Communications Campaign Dashboard Enhancements1. New

    Campaigns Dashboard EnhancementsColumn sort and filter: Ability to sort and filter on campaign details. Campaign owner column: Break out the Created On column into two (separate columns) Created On and Owner. Campaign schedule send date column: Easily strike the right message balance by having direct view of campaign send dates instead of having to open all campaigns to find this information or tracking in another platform outside Moveworks. Campaign Archive: Campaign dashboard is growing fast. Creating an archive feature would offload completed campaigns.

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    F
    Forum|Forum|4 months ago
    K
    KaviKnown Participant

    Get User resolution comment before closing ticket4. Future Consideration

    Get User resolution comment before closing ticket.   

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    K
    Forum|Forum|4 months ago
    R
    ramon.espinosaNew Participant

    Duplicate Incidents created by Users4. Future Consideration

    I’m sure we’ve all run into this where we have impatient users who have already submitted an Incident regarding an issue and because they didn’t hear back instantly create another Incident, possibly a third, in hopes that it goes to the top of the list and gets addressed instantly.The idea would be that as the user is creating an Incident through the bot, it could read the unresolved Incidents for that user and if what they are asking matches it can either prompt if it’s the same as the Incident that’s currently unresolved and if they click yes then it provides them the ability to update that Incident rather than create a new one, or provide other information to resolve their issue if it’s not the same. Hopefully preventing them from creating multiple Incidents for the same issue.

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    Indrashis
    Forum|Forum|4 months ago
    F
    ferdinand.codizalParticipating Frequently

    Ingestion of ServiceNow Description (Short and Long)1. New

    Is there a plan to ingest SNOW long description? Currently what I understand is MW is using the Form title and its short description to predict which is the right catalogue to provide to end user. However there are times that most of the relative information can be found in the long description. So I’m not sure if there is a plan to allow MW bot to read also the long description and use it to provide the correct form to end user.

    1
    hundleymf
    Forum|Forum|4 months ago
    K
    KaviKnown Participant

    Enhanced Messaging for Pending Ticket Notifications1. New

    In our current ServiceNow implementation, when a ticket status is set to "Pending," the default notification message sent to users states: "We need data." While this message is intended to prompt users for additional information, it often leads to ambiguity. We would like to customize the default ticket notification message to state “We may need data”

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    K
    Forum|Forum|4 months ago
    A
    ayesha_siddiquaNew Participant

    Bot agrees to set information when asked.This Message mislead s user expectaton1. New

    When asking the AI bot to set ourselves as some “Head of department”, Bot responds saying it will remember . and when subsequently ask who is the head of the department , it provides us the response as our name.Though this is only for that particular user in Context but this misleads the user in expecting the the information is set somewhere in the backend .Expectation is it must inform , it doesn't  have the capability to set something - or point out to some resource where user can do it by themself  

    1
    neal
    Forum|Forum|4 months ago
    Danielle.K
    Danielle.KKnown Participant

    Ticket Interception: Put the bot's response into Work Notes1. New

    Since we turned on ticket interception, I’ve received multiple complaints from end users. While the information the bot provides is helpful and is resolving tickets, we’d like the bot’s additional response to go into Work Notes instead of to the “Additional Comments” section of ServiceNow, which generates extra email traffic to the user. 

    1
    JenHanley
    Forum|Forum|4 months ago
    J
    Jessica.TrimmerNew Participant

    Knowledge Studio - Enhanced Admin Controls1. New

    As an admin, I would love if I were able to do additional things within Knowledge Studio. Such as:Enabling an admin to mark a suggestion as completed, not applicable, notes, etc. so we don’t have to try and remember which ones we have already worked. See history of items we have marked completed, etc. so that we can look at the history of what has been taken care of. More of an interactive “To-Do” view or “Task” oriented view would be helpful when filtering what suggestions we are able to actually turn into KBAs, and what suggestions are not applicable.Thank you for all you do!

    6
    austin.krogh
    Forum|Forum|4 months ago
    afleury
    afleuryInspiring

    Ability for Moveworks bot to read PDFs attachments inside ServiceNow Knowledge articles4. Future Consideration

    This would be a nice to have - Moveworks bot being able to read attachments on ServiceNow KB articles, especially PDF files. Currently we work around by copying out contents from PDFs and adding it into the KB article.

    7
    austin.krogh
    Forum|Forum|4 months ago
    J
    jared.zabelNew Participant

    Role-Based Access Control for Employee Communications – Admin vs. User Roles1. New

    To support secure and scalable use of Moveworks’ Employee Communications feature across our enterprise, we request the introduction of two distinct roles: Employee Communications Admin and Employee Communications User.The key difference should be that only Admins can send messages to all users. With a workforce of over 390,000 colleagues, unrestricted access poses a substantial risk of accidental or malicious mass messaging.As demand from communications teams grows, we need to onboard more leads—but current limitations force us to use least-privilege access, creating bottlenecks and slowing adoption. Role-based access would allow us to safely expand usage while maintaining necessary controls and governance.

    0
    J
    Forum|Forum|4 months ago

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