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1 month ago

Product Ideas

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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

2 years ago

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GmerNew Participant

Commenting for agent studio actions5. Not Enough Info to Make Decision

I’m running into issues where I need to do some extensive troubleshooting, and it becomes necessary to work backwards and remove actions to try to zero in on the error because the only way to identify the action with an issue is to see if the last action is failing.It would be convenient if I could comment out actions so that they stop executing, but I don’t have to completely reconfigure the step the way I would if I deleted the action.

3 months ago

andrewwhitleyInspiring

Please handle attachments better in chat4. Future Consideration

As of now, the only way to deal with attachments via agent studio is with the link to a Moveworks site where the file is uploaded. Moveworks instead should be able to handle attachments added to the chat itself instead of making people leave the chatbot to go to a new url.

3 months ago

andrewwhitleyInspiring

Handle non-list user slots reliably5. Not Enough Info to Make Decision

When using user slots, 99% of the time they work fine. On occasion though they seem to return a list of the single user instead of a single user object even when the slot is not set to be a list. This causes the plugin to fail when trying to get a user attribute like their email address as it expects me to first get the user in the list. My workaround for this is to do the following expression to turn it into a list and then take the first entry:requestorEmailAddress: EVAL(): args: normalized_req: FLATTEN(): - data.requestor expression: normalized_req[0].email_addrHowever having to do this in every plugin and every place where a user object is being leveraged is a bit much.

3 months ago

willmurphyCommunity Manager

GPT 5.4 – Standard Release6. Delivered

Updating our Reasoning Engine to GPT 5.4.Read more about the GPT-5.4 upgrade to the Moveworks Reasoning Engine here.

3 months ago

lalikumaKnown Participant

Feature request : Teams Channel resolver like we have for Slack4. Future Consideration

Feature request : Teams Channel resolver like we have for Slack It will be a huge advantage for us as our majority of customer using the Microsoft Teams

3 months ago

sagarikaCommunity Manager

Minor ML Update: Improvements to Bold Text in Responses6. Delivered

Key DatesFrontier: June 29 2026Standard: July 1 2026Basic: July 6 2026Learn more about our model upgrades here.Web chat responses used to over-apply bold — emphasizing IDs, ticket numbers, dates, metrics, and whole phrases of prose. When everything is bold, nothing stands out, and screen readers don't announce bold at all, so emphasis was lost for users relying on them. We replaced the permissive bolding behavior with a strict allowlist that treats bold as a structural signpost (headings and short run-in labels) rather than an emphasis tool. In a 250-sample side-by-side evaluation on real production traffic, this reduced inappropriate bold by ~88% (from 5.15 to 0.61 spans per response) with zero regressions. The result is cleaner, more scannable, and more accessible responses in web chat.

3 months ago

Bartosz FijolNew Participant

AI Powered Context Chat Handover1. New

Current experienceWhen a user requests a chat with a live agent through the AI conversational layer, Moveworks transfers the last ~20 chatbot messages to the chat-handling platform (Salesforce in this case) and asks the user to provide a chat description. However, the transferred conversation may be outdated, unrelated to the current issue, and often lengthy without any summarization. This can create confusion for advisors, who must spend time determining whether the chat history is relevant and if it aligns with the user's description.Proposed enhancementBefore transferring a chat, use AI to assess the recency and relevance of previous conversations.If a related conversation is detected, provide a concise AI-generated summary of the issue and key discussion points instead of the raw transcript. Ideally, if sufficient context is available, the user should not be required to enter a separate description. If the previous conversation is not relevant (e.g., a different topic or several months old), do not transfer it as context. If no relevant conversation history exists, prompt the user to provide description as the primary context for the advisor.BenefitsFaster advisor ramp-up and reduced handling time Elimination of misleading or outdated context Better alignment between transferred context and the employee's current issue Improved employee and advisor experience More intelligent and seamless AI-to-human handovers

3 months ago

andrewwhitleyInspiring

Bulk update plugin prompts1. New

In Agent Studio, the plugins have positive and negative prompts. Currently we have to add each one one at a time. Can we please add in support to add them in bulk? I have 40+ plugins and will be doing prompt adjustment every month or so, so adding them all 1 at a time is a long exercise. Pasting in CSV of many prompts into positive or negative and it being parse correctly would help a lot.

3 months ago

PoojaVSParticipating Frequently

Customizing fields in HR case notifications1. New

Hello team,We would like to request a new enhancement to include an additional custom field “Estimated Resolution Time” in the MW default HR case notifications when an HR case is created and in the last activity notifications. Kindly let us know if you could take up this enhancement and implement the requested changes. We would appreciate your confirmation on the feasibility and the next steps.

3 months ago

Penny ZhouCommunity Manager

Enterprise Search App summary improvements6. Delivered

We'll upgrade the summarizer model of Enterprise Search App summaries to be cleaner, more accurate and faster. This update will improve the formatting and structure of certain summaries so they're easier to read. It will also help search be more grounded in reality such as understanding what today's date is. Finally, the upgrade will improve the average load time of the summary so users see the summary with less waiting.

3 months ago

Maciek LekowskiNew Participant

Continuous Delivery/Deployment (CD)1. New

Having a Continuous Integration (CI) and Continuous Delivery/Deployment (CD) through automated pipeline to update Configuration changes across different Moveworks environment. Without it, it creates a lot of effort to re-create configuration from test environment(s) to production environment.

3 months ago

Penny ZhouCommunity Manager

MLS Search Summary: Language Match Rate (LMR)2. On Roadmap

Add a Language Match Rate (LMR) metric to the MLS evaluation pipeline to directly measure language mismatch between queries and summaries, enabling per-language diagnostics across all 19 MLS languages.

3 months ago

sandydNew Participant

Intro & suggestion1. New

Hello all,I am new to Moveworks but not ServiceNow, though I’m no ServiceNow expert. I’m looking forward to learning all about it. I was told to submit a recommendation here. If this is not the correct place, please let me know. In Knowledge Studio, it would be great if there was a checkbox or field on the tile, that showed “Work in Progress” and another for “Completed”. We have a team of four writers, and we all see the same recommendations, it would be a quick check to know if someone is working on a suggestion/tile/article.

4 months ago

Chaitanya GoliNew Participant

Enable Knowledge Studio to Source Content from HR Cases1. New

Enhance Knowledge Studio to support HR Cases as a knowledge source by enabling it to ingest, analyze, and leverage case data from the HRSD module. This capability would allow Knowledge Studio to identify common employee inquiries, extract resolutions and best practices from resolved HR cases, and use that information to improve the accuracy and relevance of generated responses.

4 months ago

ShitalNew Participant

Raw Log View for Password Reset and Expiry Reminder Notifications1. New

Add a direct raw log view in Moveworks Setup for individual proactive password expiry notifications and password reset reminders. This would let admins easily review when notifications were sent, to whom, and any related reset activity, improving troubleshooting, auditability, and support for user inquiries.

4 months ago

eberteoKnown Participant

Dragging tabs on Agent Studio4. Future Consideration

Recently ServiceNow Studio has integrated dragging tabs within its studio interface. I”m looking to do the same on Agent Studio when doing development on conversational process, compound action, http actions, plugin. And I need to preview multiple tabs simultaneously.

4 months ago

Penny ZhouCommunity Manager

Prioritized sources in search ranking6. Delivered

We will improve search ranking to prioritize certain sources depending on the query type. For example, HR queries may surface Workday sources first, and project-status related queries may surface Jira/Confluence first. This changes helps to improve answer quality by bringing relevant sources upfront and reduce noise from less relevant systems. This update will be for US, CA and EU regions. We will follow up with the remaining regions as a separate roadmap item.

4 months ago

Shashank.guptaNew Participant

Native Azure DevOps Wiki Connector1. New

It would be great to have a native connector for Azure DevOps Wiki.A lot of engineering teams use Azure DevOps Wiki to maintain runbooks, onboarding docs, architecture documentation, and other internal knowledge. Having a native connector would make it much easier to surface this content without building custom integrations.Some useful capabilities could include:Automatic sync of wiki pages and updates Support for both Project Wikis and Code Wikis Links back to the original Azure DevOps Wiki pagesThis would make it much easier for teams to find technical documentation and keep their knowledge accessible in one place.

4 months ago

AathivithyahNew Participant

Unlock the Benefits of Using Invoice Templates for Your Business1. New

Invoice templates streamline billing, reduce errors, save time, and enhance professionalism for your business.Invoicing is an essential part of every business, but it often goes unnoticed. Fortunately, a wide variety of free invoice templates are available online, making it easier for businesses from all industries to streamline their billing process. Tap the link, to get startedhttps://www.invoicetemple.com#free invoice templates #invoice templates for your business #invoice #pdf invoice template

4 months ago

dtwitchellEmployee

Unable to Save Configuration Progress When Interrupted1. New

When handling higher-priority tasks, the session times out and all progress is lost.We would like the ability to save configuration progress temporarily, or for users to manage their own session timeout duration.

4 months ago

spruthviNew Participant

Hide References - Production7.0 Duplicate

When an utterance is entered, the system provides intermediate references indicating the sources or pathways it is traversing before delivering the final response.This behaviour is particularly useful in lower environments, as it supports debugging and validation. However, in the production environment, such details are not required to be visible to end users, as they do not need insight into the underlying retrieval or navigation process.Attaching the screenshot for your reference.We need to have an option to show or hide the references.

4 months ago

spruthviNew Participant

Hide References in Production4. Future Consideration

When asked an utterance, bot searches and displays the crawling information and finally provides the responses.These references where the bot searched for to fetch the response is not needed for end-user. It helps the developers to know how bot is navigating for debugging purpose. There should be way to hide or show this information.

4 months ago

eberteoKnown Participant

Dragging tabs5. Not Enough Info to Make Decision

4 months ago

austincjNew Participant

Export Agent Studio plugins as a ZIP archive for archival or future import4. Future Consideration

Alternative to the current system of export and import, this would allow users to download and keep historical versions of plugins for tracking and reference (including plugins that are no longer in use).

4 months ago

Maciek LekowskiNew Participant

Customizable helptext in "feedback area"1. New

It would be great if the helptext in feedback sharing area could be made customizable. We want to inform our end-users that feedback submitted through it is not anonymous as per surveying best practice. Currently, we don’t have a way to do it.

4 months ago

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