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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Minor ML Update: Toxicity Filter Improvements6. Delivered

    Key DatesFrontier: April 20 2026Standard: April 22 2026Basic: April 24 2026Learn more about our model upgrades here.We've made improvements to our toxicity filter, resulting in more reliable and consistent moderation within the assistant.

    1
    Ajay Merchia
    Forum|Forum|3 months ago
    jared.zabelNew Participant

    Add "Mark All as Read" and Bulk Selection Controls to Moveworks Employee Slate Notifications Panel1. New

    Problem: The Moveworks Employee Slate notifications panel currently requires colleagues to individually click each notification to mark it as read, with no option to mark all as read or bulk select via checkboxes. This makes the panel unusable at scale, since a colleague with 40 notifications must perform 40 separate clicks to clear their unread count to zero.Feature Request: Add bulk action controls to the Employee Slate notifications panel, including a "Mark all as read" button that clears every unread notification in a single click, and individual checkboxes on each notification with a "Mark selected as read" action for users who want to clear notifications in batches. These controls should be persistently visible at the top of the panel so colleagues can manage high notification volumes efficiently without repetitive clicking.

    0
    Forum|Forum|3 months ago
    nick_demayo
    nick_demayoKnown Participant

    Support M365 Sensitivity Labels4. Future Consideration

    MoveWorks should support handling Purview Sensitivity Labels in SharePoint documents; at a minimum, provide ways to filter out documents with certain labels in knowledge ingestion and possibly provide other features (like label recommendation when drafting emails/documents and applying labels to documents).

    4
    Forum|Forum|3 months ago
    vpawar
    vpawarCommunity Manager

    Custom domains in Ticket routing & workflows6. Delivered

    Enable admins to configure custom domains in Ticket routing and workflows DSL so custom domain ticketing can be supported.

    0
    vpawar
    Forum|Forum|3 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    MSFT365 Agent Marketplace Experience5. Controlled Availability

    This is the AI Assistant as an agent within the Microsoft Copilot experience.  Right now, this is a Closed Controlled Availability and not accepting new customers at this time.Read more - https://www.moveworks.com/us/en/company/news/press-releases/moveworks-third-party-agent-for-microsoft-365-copilot 

    1
    afleury
    Forum|Forum|3 months ago
    Maciek LekowskiNew Participant

    Analytics: topics classification1. New

    Despite clear user utterances (e.g. payslip, salary, tax form, leave balance), the  Moveworks AI often fails to classify topics correctly, pushing high‑volume demand into “uncategorized” buckets. Improving intent‑to‑topic mapping here would increase accuracy and insights quality. We also noticed that Moveworks Analytics struggles to categorize a  Domain when citing mainly (only?) pdf files when generating response and it states Domain as “N/A”.

    0
    Forum|Forum|3 months ago
    kyril.remillard
    kyril.remillardCommunity Manager

    Multi-Branding Support6. Delivered

    Enable multi-brand customers to apply different branding for different populations of users.

    0
    kyril.remillard
    Forum|Forum|3 months ago
    Maciek LekowskiNew Participant

    Observing Salesforce permissions1. New

    Contrary to earlier assurance, during tests we have identified that Moveworks is not able to follow/read Salesforce permissions when ingesting content from Salesforce Knowledge. It creates a situation for us that end-users can get access to content through Moveworks that normally they wouldn’t see as their access is restricted in Salesforce. It would be great if Moveworks could read Salesforce permissions in this respect same way as it does it for Sharepoint.

    0
    Forum|Forum|4 months ago
    Maciek LekowskiNew Participant

    Data APIs to support user additional information1. New

    We would like to request that Data API supports user additional information stored on user roster (e.g. user location, country etc.). We are building dashboards in other platforms like PowerBI bringing data sources from various systems including Moveworks. This limitation blocks us to do that fully automatic.

    0
    Forum|Forum|4 months ago
    Maciek LekowskiNew Participant

    Preferred language setting in AI Assistant1. New

    I would propose to consider removing “preferred language” setting in AI Assistant. We see challenges, when end-user sets keeps preferred language as “English” for example (which is a default one) and starts talking to AI Assistant in other language. There are scenarios that at times Moveworks AI determines that the user wants to change preferred language and offers that, but sometimes it doesn’t recongize such intend and just responds. It leads to situations when parts of the answer sometimes are written in English and parts in other language and we have been told this could be underlaying reason for this behavior (i.e. that “preferred language” setting is different to the language user actually speaks to AI Assistant). Instead, it would be great if Moveworks AI just continue recognizing the language in which user speaks to it and then provide the answer in it without a need to even think/consider the preferred language setting.

    0
    Forum|Forum|4 months ago
    Maciek LekowskiNew Participant

    Conversation context between Assistant on Web & MS Teams/Slack1. New

    It would be great if conversation context could be kept/”remembered” by Moveworks regardless if same user talks to AI Assistant on MS Teams or Slack or “on Web” version. We have business requirement to surface AI Assistant also on our intranet main page, but because MS Teams remains our main experience layer for Moveworks AI, the fact that context is not kept between various forms of displaying AI Assistant made us resigning from doing so.

    0
    Forum|Forum|4 months ago
    Maciek LekowskiNew Participant

    Reasoning text1. New

    It should be configurable whether end-user for the given deployment of Moveworks sees details of how many systems & articles AI reasons through before answer is provided. In our case, end-user do not see value in seeing all those details that AI is going to let’s 45 Sharepoint articles and 15 ServiceNow knowledge materials. We would like to have an option to turn it off.

    0
    Forum|Forum|4 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Slack Text Streaming5. Controlled Availability

    Real-time text streaming from the Assistant within Slack. Users see response tokens appearing progressively, like a live typing effect. 

    0
    andrew.mairena
    Forum|Forum|4 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Slack Channel Resolver Improvements5. Controlled Availability

    The Assistant responds to every channel message - including responses from web search and Agent Studio plugins - with polished feedback and live agent hand-off flows in DM. 

    0
    andrew.mairena
    Forum|Forum|4 months ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Vetted Answers within Assistant6. Delivered

    Support Vetted Content in Assistant experience

    2
    andrew.mairena
    Forum|Forum|4 months ago
    Aidan.K.SamuelsonNew Participant

    Site Title column for Indexed Content1. New

    Being able to easily see the title of a SharePoint site that a file or internal knowledge article comes from would be an awesome quality of life feature for knowledge ingestion! 

    1
    Forum|Forum|4 months ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Different color scheme for Moveworks instance5. Not Enough Info to Make Decision

    Hi ,As we have multiple Moveworks instances within our organization, I would like to explore the possibility of configuring distinct color schemes for each instance. This would enable quick visual identification at a glance. Regards,Rajeev

    4
    Forum|Forum|4 months ago
    afleury
    afleuryInspiring

    Support rendering ServiceNow Multi-Row Variable Set data in Moveworks notifications1. New

    SummaryMoveworks ticket and approval notifications do not display Multi‑Row Variable Set (MRVS) data from ServiceNow catalogue items. This leaves approvers without key context.ImpactLimited visibility for access requests using MRVS Extra friction opening ServiceNow to review details Slower approvals and reduced confidence in notificationsRequestAdd support to parse and render MRVS rows inline in Moveworks notifications so approvers can make informed decisions without leaving Moveworks.If MRVS is used in your ServiceNow environment, please upvote.I’ve already been down the support route and they encouraged me to raise a product idea.

    0
    afleury
    Forum|Forum|4 months ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Minor ML Update: File Upload Experience Improvements4. Future Consideration

    Improving reliability and clarity of file upload prompts in plugin workflows — ensuring users get timely upload buttons and clean completion states across multi-step interactions.

    0
    Ajay Merchia
    Forum|Forum|4 months ago
    JonathanKnown Participant

    Titles with Literary References - Allowing user friendly labels for Agent STudio1. New

    Because I’m thinking of the user experience I was wondering if we could get user facing labels on Agent Studio Plug-ins.The reason is that right now if someone writes a prompt and it calls in an agent studio plugin they’ll get something like this.GET_TICKET_INFO_CALL_NOW… or something similar.Now this is being done for the deverlopers because it helps them to name things in such a way that they know what they’re using if they’re doing complex actions that reuse some plug-ins. However for users it’s a terrible experience if you’re watching the thinking part during processingInstead if there was a public facing label that said “Running ticket analyzer” or something like that then it would be more informative for the user and a nicer experience overall.

    0
    Forum|Forum|4 months ago
    Simon Vassallo
    Simon Vassallo

    Moveworks Campaign Analytics1. New

    Hi Moveworks,As discussed by another Moveworks customer 9 months ago, we would also like a better experience accessing the campaign data.Is it something that can be exposed via the Moveworks DATA API at some point in the future?Or have the ability to download all the campiagn data at once instead of having to download 1 page at a time.Thanks.

    0
    Simon Vassallo
    Forum|Forum|4 months ago
    DIANA.TWC
    DIANA.TWCInspiring

    Bring back ‘buttons’ for Agent Studio4. Future Consideration

    Can we have interactive buttons available again for Agent Studio?Previously, this feature was only supported in Classic Studio, which is being phased out soon. We’ve been developing several use cases that rely on active user input, and the lack of buttons is creating friction in the experience.More teams are requesting approval workflows through our chatbot. While the interactive button options can be done natively with ServiceNow, it won’t be possible for other API-based use cases, which could make the experience inconsistent and confusing for end users.Additionally, many of the plugins showcased in the AI Agent Marketplace display buttons as part of their interface. Does this indicate there’s already a roadmap for bringing this functionality back to Agent Studio? 

    5
    Forum|Forum|4 months ago
    ramapr1New Participant

    Visibility control for last-activity agent name on ServiceNow HR tickets1. New

    Moveworks AI agent currently displays the name of the employee who performed the last activity on a ServiceNow HR ticket. This encourages employees to reach out directly to the assigned agent, rather than keeping all back and forth correspondence within the HR case, which harms traceability and case history.The proposal with this idea submission is to introduce a visibility control setting within moveworks platform to manage whether the last-activity agent name is shown or completely hide the agent name from being displayed when the case notification is sent to the Moveworks agent. This improves privacy and reduces direct, unofficial contact with the assigned agent. Also maintains a complete, auditable log of activity behind the scenes while preserving a clean, traceable ticket conversation for the employee. It helps ensure HR case communications stay within the ticket thread.

    1
    shashrk
    Forum|Forum|4 months ago
    vpawar
    vpawarCommunity Manager

    Moveworks Tools & Platform APIs2. On Roadmap

    Enable admins to programmatically access and configure Moveworks

    0
    vpawar
    Forum|Forum|4 months ago
    kyril.remillard
    kyril.remillardCommunity Manager

    Minor ML Update: Improve User Message Context during Entity Selection6. Delivered

    Key DatesFrontier: May 11 2026Standard: May 14 2026Basic: May 18 2026Learn more about our model upgrades here.Improvements to how the AI assistant identifies and selects the right applications and resources when processing user requests. This update ensures that customer-configured catalog items are prioritized over generic defaults, leading to more accurate plugin responses — particularly for software access workflows.

    0
    kyril.remillard
    Forum|Forum|4 months ago

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