We sometimes run campaigns where we encourage users to complete a specific task (like download an app, change an account setting, etc.)
There’s a reasonable expectation that some number of them are going to need assistance or run into issues. However, the messages for campaigns don’t include the feedback buttons, most importantly the Get Help link. Hoping they’ll realize they can conversationally request to file a ticket isn’t a good solution since users have a wide range of technical literacy.
At the very least, I’d like to see these small buttons included on these messages. Even better would be additional options for button configuration in the campaign to include a Get Help button in line with the others. This could also be expanded to include other ingested forms as well.