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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    rajeev.saraf
    rajeev.sarafKnown Participant

    To check within which use case the creator studio connectors are utilized4. Future Consideration

      The goal is to check what are all unused credential and connectors from both instance (dev and prod) which is not being used anywhere in query, path and event. this is required as part of clean-up activity. most of the corrector are created by Moveworks as part of initial setup. we have already opened supported case : 00001648 which is closed with remarks - Limitation within current solution.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    Provision to configure approval time limit4. Future Consideration

    Hi Team,Today bot is fetching the approvals which are created in last 30 days. I understand the technical details (load, impact, performance,...) behind why we limited to 30 days. But unfortunately this doesn’t work for all kind of approvals. We are using native Exception Approval where bot send proactive approval notification to the approvers. In this approval, depends on the impact of the exception request, it needs to be approved by one or more approvers ranging from business CIO, tower leaders, VP, CTO till CIPSO. We cant expect all the different approvals happening with in the month. When approver asking for “show my approval”, bot is not fetching this approval because of the time limit aforesaid. Comparatively RITM or Change approval from SNOW, the total no of request is less for Exception Approval. At least minimum we need an option to configure the approval timeout for exception approval (from 30 days to 60/90 days).    Enterprise Approval time limitWith this configuration, we believe bot engagement and approval via bot will be definitely more than what we have today. 

    4
    kyril.remillard
    Forum|Forum|2 years ago

    Home page UI suggestions for Knowledge studio4. Future Consideration

    The Create new button can be renamed to create new KB to make is easier to understand for users. The carousel on home page don’t show the number of newly added KB suggestions, this will make it easier of user to understand the new updates we have got in the current month. The knowledge library shows the total number of available knowledge articles which is smaller in size, Making it difficult to read. Also, users don’t have freedom to control on how many articles user can view on home page. Image for reference below  The back button shown in the second image is confusing to end user, as it minimizes the side panel. No option to go back to home page    

    2
    kyril.remillard
    Forum|Forum|2 years ago

    Knowledge creation and modification using prompt4. Future Consideration

    The knowledge created by using prompts gives generic solutions. The steps provided are referred to end user stating what they need to do to get issue resolved. e.g., for password reset it will ask user to call IT help desk. When KB created using prompts, do they refer to our knowledge base? And in future if yes how it will show which KB it has referred? If a new KB is created it still states the KBs to update, on what basis it would be as the KB is being created from scratch. The search icon on the editor shows it active state feel like we can click on it, need to check on that. The tickets arranged after clicking view sources are date wise or randomly organized. Would like to have filter option for sources to view Upon making changes to original article from home-page it will not show any signifier that it saves as a new articles.  Eg  As shown below it creates a new article for every change you make in article the original article     

    2
    kyril.remillard
    Forum|Forum|2 years ago
    rashmita.rathNew Participant

    Need insights data to capture knowledge article usage4. Future Consideration

    Context :Our Knowledge Management team keep getting continuous requests from our Service lines about which knowledge articles were Used or were Helpful in providing response to User's queries in Una Bot.  So that the Service lines can further look into the articles which are less frequently used to either retire them and/or Create new articles to address User's frequent queries.  To service the article Usage requests from Service lines we require the following information to come from MWs Insights data.1)  Articles matching User’s query in Una bot and used in giving summarized response (See Screenshot # 1)2)  From the summarized response the article(s) actually viewed by the Users (See Screenshot # 2) Screenshot # 1 : Screenshot # 2: 

    3
    kyril.remillard
    Forum|Forum|2 years ago
    rashmita.rathNew Participant

    Capturing Feedback to Individual Knowledge Articles for next Gen Copilot4. Future Consideration

    Context : To Track Article Level User feedback in Una Bot the following data is required from NGCP1)  Thumbs Up for articles2)  Thumbs Down for articles3)  User Comments for articles" 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    CNottinghamNew Participant

    Making Copilot Easier for Non-tech Savvy Employees4. Future Consideration

    My company is going through a limited test of copilot, and as a member of the knowledge team, I’ve been testing it. It was recommended that I post my feedback for the product team.Overall, I think that it is a powerful tool, but I am concerned about how employees who are not tech savvy (we’re a manufacturing company) will interact with the bot and find the additional knowledge they need if it is not served by the bot. IIn the screenshot at the bottom of the page, I have a few comments, but here’s a summary:Non-tech savvy employees may have some confusing about how to use the references/ citations to get to the source article. The citation numbers are hard to read, making it difficult to know which source article to examine further. I worry this will become a barrier to employees receiving more specific information that they might need.  There is one pop-up and two clicks between the answer and the source of the information, which will be a barrier for employees reading the source information. This is particularly concerning HR and policy knowledge.  With policies, the exact wording does matter, and a summary may lead employees to the incorrect answers or conclusions. See this image of a answer that provided some language that would help with this issue. It would be great if this message could appear whenever a query contains the word policy/ policies. In general, there needs to be less friction between the bot's response and the source material.    

    2
    kyril.remillard
    Forum|Forum|2 years ago
    elizabeth.houseNew Participant

    Support Ingestion of ServiceNow HR Profile4. Future Consideration

    Moveworks should support the ingestion of the HR Profile in ServiceNow HRSD, as it is crucial for determining user access to HR content, and ticket management within the Moveworks bot. Without this ingestion, implementing access management becomes challenging, especially in enterprises with employees and contractors, where contractors are usually restricted from most HR content and services.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    dakelleyNew Participant

    ServiceNow Social QA4. Future Consideration

    Within ServiceNow, there are two tables kb_social_qa_question and kb_social_qa_answer. The questions are posed from the kb_social_qa_question table and when answered, they have a corresponding record on the kb_social_qa_answer table. Once answered, the question can be set to Accepted (true/false). Would love to be able to ingest these questions and answers.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Changing the Knowledge sources (ranking) based on Domain (IT & HR)4. Future Consideration

    Change the Knowledge /Answer relevancy for HR domain. As we integrated with the HR (Freshdesk) knowledge integration. We find that Navi is Prioritizing the freshdesk KBA at last. We want to change the relevancy when serving answers from HR Domain.1. Freshdesk Knowledge2. Sharepoint knowledge3. FAQ etc. Your thoughts and suggestions on this.

    2
    kyril.remillard
    Forum|Forum|2 years ago

    Article to update upon suggestion from Moveworks4. Future Consideration

     Upon opening the suggested KB, it doesn’t show which one is AI generated by analyzing the data from tickets from past month As when it states that updates needed for article, it doesn’t compare the already created KB and move-works AI found new data from tickets. The suggestions at times are the same which are available in the already created KB article The suggested changes by AI are not highlighted which will make easier to understand the difference The number of “articles to update” or “view sources” is not visible upon opening the suggested KB. The icon provided for feedback can be changed as it states error state, and it is used to take feedback. At times is has used sources which are only some smaller notes like where user have added comments “contact user via teams and issue has been resolved” refer image below    

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Apsara
    Apsara

    Service Now KB draft and publish mode4. Future Consideration

    Right now Service Now KBs in published state are being ingested and presented to users. As a company we are always working towards updating the KB by checking out and draft mode to prepare for future edits and collaborate.  ❌ The challenge we face is once put in draft mode the KB in the next ingest is NOT retrievable and users are not getting answersWe are sometimes publishing new features and updates days in advance and then users are presented with wrong information as the update is not live. yet. What can moveworks do to help present the latest version where it’s not in draft mode? 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    rashmita.rathNew Participant

    Access based on sites within countries4. Future Consideration

    Currently access restriction is possible at the country level. We have use cases where we need to restrict information based on specific sites in a country for example - UK has several sites like 100VE, PSL, Kingston etc. There are some processes that differ based on the site. Could you add a feature to support this?

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Apsara
    Apsara

    Define ingest window for People Finder4. Future Consideration

    When ingests of users are taking place the people finder wont return any results and it appears broken. Can moveworks show cached information during import times or can we update the message so it doesn't seem broken cc @sheetal.saha 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    raul.salinasNew Participant

    Allow multiple messages in one Campaigns4. Future Consideration

    Problem statement: You are running a campaign that has n different messages but all related to the same campaign. E.g. Product launch (waves of users), Training (different reminders, different audience, same training).  Proposal: To generate a main campaign, select if this is a multi-message campaign, if so, you only need to enable a “parent” for those child campaigns. So, when you are managing the campaign, you actually see the results of the parent campaign, and not those marked as child. If you click over a parent, you just refresh the page with those with the same parent campaign. So, your current portal could be kind the same. Allowing this to be like this will help keep the campaigns clean and meaningful.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Imran
    ImranEmployee

    Deep Dive Capabilities for Form Plugin Performance in Copilot Insights4. Future Consideration

    Enhancement request to make it easy to determine the following for Form Plugin:The number of times a specific form was provided and completed by an end user Currently there is a gap in being able to do this in Copilot insights.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Imran
    ImranEmployee

    Copilot Insights - See KB / Content Name instead of KB ID4. Future Consideration

    Currently in Copilot insights, we can filter on “KB ID” - this makes it difficult to understand the performance of a specific KB / Content source.Can we add a filter that shows the KB Title name or File Name? 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    David.reynoldsNew Participant

    Ability to locate missing data4. Future Consideration

    I would like to use the Analytics page to locate missing data. The current page does not let me do this. I require the ability to sort by:TopicDateAlphabeticallyAuthorUser CommentsResolutionTicket numberNumber of inquiries vs number of tickets and number resolved by the botRating (positive, negative, none) 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    David.reynoldsNew Participant

    Find Issues Not Detected4. Future Consideration

    I would like the ability to find issues not detected in the current Analytics page. I could do it on the old Tableau page, but not this one

    2
    kyril.remillard
    Forum|Forum|2 years ago
    David.reynoldsNew Participant

    Find Topics Not Served4. Future Consideration

    I would like to regain the ability to find topics not served by the bot. Having this ability lets me identify and fill knowledge gaps. It does not exist on the current analytics page.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    mayiguerraNew Participant

    Get Help Text/Link Resize4. Future Consideration

    Resizing the “Get Help” text: While there is an idea submitted for using thumbs-up and thumbs-down emojis, I believe that making the “Get Help” text slightly larger will also be effective.Additionally, rewording the text to “Explore More Options” or “Further Help.” Since the main purpose of the bot is to provide assistance, it seems our users are a bit more hesitant to find additional help or request further support if/when the bot is unable to answer their question or meet their request.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    msava
    msavaParticipating Frequently

    Confluence Integration - exclude from ingestion certain pages that are tagged with a label4. Future Consideration

    Hi team, Right now the integration with Confluence is at the space level. We would like to be able to exclude  from ingestion certain pages that are marked with a label. Is this an idea that the team would be interested to work on?

    2
    kyril.remillard
    Forum|Forum|2 years ago
    tpadovan
    tpadovanKnown Participant

    Copilot Analytics - Add measure for unique conversations4. Future Consideration

    The Analytics currently shows counts of interactions however it would be very helpful to also understand the number of unique conversations as a conversation, as I understand it, could consist of one or more interactions. I am also struggling with how to best understand the “deflection rate” and “resolution rate” the new analytics does not make it clear how often a question is asked and resolved by the bots answer vs asked and not being resolved by the bot results in a ticket creation or some other type of handoff.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    nicole.hulst
    nicole.hulstKnown Participant

    Identify logged in User in MyMoveworks6. Delivered

    I’d like to see in My Moveworks which user is logged in currently to verify that it is actually me logged in and not some other account. A button or Profile area for the logged in user would be nice.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    puneegupKnown Participant

    Query - Option of Adding multiple buttons in query3. Existing Functionality/Native Skill

    We have few use cases that require 2 to 3 buttons, each with its own redirect URL. To cater to these needs, can we have a dropdown menu that offers the flexibility to add buttons?  

    2
    kyril.remillard
    Forum|Forum|2 years ago

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