Generate more focus towards Support Transaction Survey

When a ticket from ServiceNow is closed, our bot will send two updates to caller / requester.  

The area in Yellow is the first notification the caller will receive.  You will see in this one, there is a link to the Support Transaction Survey. 

Then the caller gets another notification that says the issue has been resolved / fulfilled and it includes the bot options for Re-open issue and Got it, thanks. 

Our initial thought on this is that the caller always goes to the last notification from the bot.  If the caller clicks on Got it, thanks, they then get this:

If the user clicks on the Thumbs Up or Down, they get this:

The feedback we have received is that users believe this is the same as the initial Support Transaction Survey in the first message from the bot, when it is not. 

Our idea is to make the Support Transaction Survey available in the last message the user receives from the bot, or if the user clicks the Got it, Thanks button, they get another prompt to fill out the Support Transaction Survey.  We want the bot to focus more on that survey versus giving feedback about the bot behavior.