Challenge with MW Triaging and Manual Inactive Services

Issue:

MW is currently triaging and updating with inactive business services. While our CRM tool's API provides information on whether a business service is active or inactive, MW lacks the capability to validate this and filter out inactive services. As a result, it updates with both active and inactive services without proper verification.

This creates an additional manual workflow for the business, requiring us to update inactive services manually in the block list from the MW admin page. This workaround shifts the responsibility to us for tracking inactive services, which is not an optimal solution and does not effectively address the core issue.