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Known Participant
June 17, 2024
4. Future Consideration

Knowledge ingestion failures

  • June 17, 2024
  • 2 replies
  • 36 views

Our company is primarily using Igloo for Knowledge at the moment and we are in the process of expanding Enterprise Answers for our various team/departments/LoBs - all who have their own spaces on Igloo.  We are spending a considerable amount of timing confirming the expected knowledge was ingested and then figuring out why some knowledge was not ingested.   We would greatly benefit in hours of time spent weekly if we had access to failure logs or messages so we could see if the wiki article failed to ingest, was not seen at all or etc.   Something similiar to the Service Now form ingestion failures would be hugely beneficial. 

2 replies

kyril.remillard
Community Manager
September 27, 2024

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kyril.remillard
Community Manager
September 27, 2024
1. New4. Future Consideration