Product Ideas

Submit values to a plugin based on a list of options from an API4. Future Consideration

Allow Attachments/Paste images for Ticket Responses3. Existing Functionality/Native Skill

Currently, bot will allow user to add attachment/paste screenshot when opening a NEW ticket. However, after there is a comment added to the ticket and the user needs to send a response, the bot will only allow to add (text) comments or close ticket, but no more attachment options.There are multiple instances where users may need to reply with additional files or screenshots. Could this be an option for our users in the future?

Build custom plugins for Next Gen Copilot7.0 Duplicate

Key DatesLimited Preview: Mid 2024 What is itAn all-new generative-first plugin development workspace FeaturesCentralized development: Build plugins for your Copilot that can handle all types of actions & design patterns. Generative-first workspace: Specify good examples for your slots to improve extraction. On-the-fly intelligence: Leverage next-gen copilot intelligence to more effectively combine & trigger your use cases.

Enable customer specific external site ingestion3. Existing Functionality/Native Skill

Enable customer-specific external site ingestion Ex: Customers own public site, Like ciena.com

Recognition of names in Asian languages with special characters5. Not Enough Info to Make Decision

We realized during our recent pilot that Omni doesn’t always recognize names of colleagues that have special characters. (e.g.: ő, é, ű, á)Name example: 동료이름(한국어Employee anecdote: Omni doesn't recognize colleague names in Korean/Chinese/Spanish/French/ETC if there are special characters

BPI+ Analytics - Filter by Task Type4. Future Consideration

I would like to see the ability to filter by Task Type in BPI+ Analytics.Currently, it shows all of our INCs and RITMs from ServiceNow, but I would typically only expect to see Bot interaction on INCs, as our RITMs are the direct result of an employee filling out a specific catalog item, often times with automation and/or scripted routing built in.  Filter on this would allow us to only see INCs, and for us would be a more accurate representation of our Bot’s success.Thanks!

SPO Quick Link web parts ingestion in the knowledge4. Future Consideration

Hello Team ,I got info that currently moveworks is not able to ingest information from SPO Quick link webparts from the support team It will be great to add this as a feature as SPO Quick link is widely used and many service owners provide quick link information which can benefit the end user 

Require Denial Reason/Comment when denying native Moveworks software provisioning approvals4. Future Consideration

It would be helpful to allow approvers to add a comment when the approver denies a software approval request. For some software, the approver is denying a good amount of request, but we want to make sure end users know the reason for the denial. 

Additional External Answer Inclusion Request - Calian Ltd3. Existing Functionality/Native Skill

Hi Team,Raising this on behalf of org Calian. They have requested to add the site Pronouns on your profile in Microsoft 365 [https://support.microsoft.com/en-us/office/pronouns-on-your-profile-in-microsoft-365-232c3bfb-a947-4310-86db-b22d63663d85] in the External Knowledge for bot.Kindly do the needful and let us know if you have any additional queries.  Best Regards,Raveena KumariMoveworks Support

Answers from Other Countries4. Future Consideration

We have knowledge coming in with policies for different countries.  We’re using the recommended templates from moveworks and the original source does highlight which country. When receiving an answer in copilot there is NO obvious indicator in slack what country it’s referencing unless the user clicks on the citation, then clicks on the link to view the knowledge. Users may not look at the citation and may act on that information which is wrong  Please, please. please Put some visual indicators in the slack summarization so it’s clear and obviousGlobal - indicates good for everyoneUnited StatesAustraliaExamplecc @sheetal.saha 

Thumbs up and Thumbs Down4. Future Consideration

Are there any plans to remove the forced web page “launch” when users 👍🏽 or 👎🏽 to give feedback.   Would love to thumbs up and have the bot ask the user for feedback without prompting a web page.“Glad you liked it (or didn’t like it) can you provide feedback below?  let the users type their message in the message dialogue box. 

Feature to apply legends to Queries API Labelling field values4. Future Consideration

Hi Team. Currently, while we are showing the API responses, we really cant make any changes to the API result. For example, if the API returns a json response, we have a dedicated page(API Labelling) to capture the fields we wanted to show to the customer in the Queries Usecase. At this point, we are choosing what fields we want to display. But we cant really make any changes to the values of the field. So can we have a feature to apply legends or make any conditional values for these fields which makes more sense for the end user. For eg: If API response returns something like {    internet_services: 4%,     office_365: 6%,     dataCenter_applications:1%,      teams_meeting: 1%}  Changes Suggested: Feature to add legends or conditional answers to make it more conversational Legends  Legends Good Acceptable  Possible Issues Avg Loss < 2% 2% - 5% > 5% End User would see something like:Application Name: Avg LossInternet services : AcceptableOffice 365: Possible IssuesData center Applications: GoodTeams Meeting: Good  

Ticket interaction report in new BPI4. Future Consideration

Hi,The Ticket Interaction report on the new BPI+ is missing a lot of data: text entered by the user,what was suggested by the bot,Doc source of the suggested KB articlewhat is the result of the engagement Not Served / Not Rated, Rated positive etc. Also, the user is represented by its internal record id instead of the user name.In general, we use this information to review the usage of Moveworks.Specifically we’re looking at the Not Served engagements to see how our KBs and Requests Items can be improved so such engagements will be served. Without this information we cannot analyze the bot behavior and performance  Thank you

Request for Updated by feature and Developer logs for Creator Studio4. Future Consideration

As we are working on Creator Studio building multiple usecases at a time, we sometimes missout updated changes in the existing usecases by other developers. Not only do we know what is being updated, we also cannot track who has done the update(Updated by feature is missing for Usecases, only Created by is present). If two people has updated the Usecase, even by having “Updated by” feature, its hard to know about the initial person who has done the update. Would like to request the team if we can have Developer logs for Usecases, so that we would know who has made changes to respective usecases and at what time. (Appreciate if we can also have details about what changes they have made in the respective Usecases).Note: Because we have experienced times where we landed into showing modified results during our Demos(since others have updated the usecase, which we cannot trace directly now), it has become problem for us, since we should give access to few other developers, and we cannot track the usecases they might have modified.

More control over Channel Resolver4. Future Consideration

Channel resolver is an interesting feature, my team does not do a slack channel for IT Support, but we were considering putting the bot into slack channels that get made each week for new hires for their first month. However, these channels are not only for people who need help, and we found the bot to be quite noisy if it thinks someone needs help (For example in our test someone said “LMAO”, and the bot responded as if the person needed help). I would love to see an option where we could choose to engage our bot in the slack channel by @-mentioning that bot in the channel. So I would go to that channel and say “@botname what is the password for the wifi” and an even greater added feature would allow for someone to go into that comment’s thread and @-mention the bot after the question has been asked and our bot would know to go read the original comment and respond to that user directly. 

No dynamic translated "Button Label" in the downloaded reports4. Future Consideration

Please include a column for “Button Label” / “Interaction Type” which does not have text converted in User preferred language for the admins to have a look on the downloaded reports.

For Non-Publisher enable functionality to delete draft campaign created by them4. Future Consideration

For the Non-Publisher role please enable them to delete their own campaign in draft stage.

Generate implicit messages more accurately6. Delivered

Key DatesPreview: March 2024 What is itGenerated implicit messages will accurately reflect user interactions & be concise. FeaturesUnderstand user inputs: Generated implicit confirmations will modify based on user selections & capture their input more accurately. Concise & proper grammar: The messages will use more straightforward & concise wording.

File search Module (Limiting the ingestion based on criteria)3. Existing Functionality/Native Skill

File search Module (Limiting the ingestion based on criteria)  Wouldn't be good to have the functionality to filter the Files Ingestion in File search module. Ex: Exclude the files last updated more than 2 years  or Ingested the files last updated 3 months ago. Your thought ??

Rich Text in Paths4. Future Consideration

All text fields in Paths should be rich text capable.  This applies to anything I write as an answer, button, information, etc.  Anything that will be displayed to my customer should provide a good Customer experience and clunky blobs of text that can’t be formatted don’t really accomplish that.Please consider making all text, button, etc. fields capable of displaying rich text (just like in Purple Chat).

Changing Buttons in the Bot4. Future Consideration

Is there a possibility to edit the following button to say, "Unlock Windows Account" instead of "Unlock Account"? We feel this move will help clear up confusion to our end users  

Provide alert when there is high priroity ticket in Copilot5. Not Enough Info to Make Decision

So I have Few ideas which can help to improve the BOT1- we can create alerts if any p3/p2/p1 ticket has been created. It should Send a text message in Microsoft team to Assignment group Manger - So mangers can get alerted, and they can check with their Teams.2- BOT need to Understand in which scenario he needs to create Request or Incident.3. BOT need to pick key points so it can start identifying the NOT detected type of ISSUE. 

Send Events API message during user's local work time4. Future Consideration

I would like to have this feature built-in creator Studio Events API which would allow to send email message during user’s local work time.I have also posted more information about my request here link .

Add capability - Remove users from distribution lists with Exchange DLs/MS Graph4. Future Consideration

Currently we can add but not remove users.

Add SCIM for my,movework.com4. Future Consideration

Allow mapping roles and user provisioning using SCIM