4. Future Consideration

Ability to switch on Interception only for select categories

Forum|Forum|2 years ago
May 14, 2024
2 replies
18 views

It will be highly valuable to have the ability to Turn on interception skill only for select Categories in the ITSM tool. Interception is not effective for all categories and sometimes creates user frustration.

ticket interception

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

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