Not to deliver notifications while user is in middle of Conversation with Bot of Help Desk Chat.

Forum|Forum|2 years ago
March 26, 2024
2 replies
70 views

Hi All,

During the chat between user and live agent from help desk, a notification got delivered which confused the user.

So the suggestion is that while user is in between chat with an agent or with the bot, the notifications are not delivered and can be delivered later there is no chat.

kyril.remillard

Community Manager

Updated idea status1. New→4. Future Consideration

Idea merged into:

All the votes from this idea have been transferred.

M

Matt Stimmel

Known Participant

Really what would be awesome here is to identify when the person is free (i.e. Green status in Teams, no meetings, very likely at their desk) and deliver the notification then.

This would be a fantastic campaign feature and allow us to differentiate from other campaign tools.

Some of our events do need to be delivered real time, but this would be a FANTASTIC option to be able to choose.

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