Skip to main content
priya.kornalius
Known Participant
May 17, 2024
4. Future Consideration

Source citations are redirecting to MW page and requires 2 clicks in copilot

Related products:AI Assistant
  • May 17, 2024
  • 2 replies
  • 20 views

 

Issue

The copilot bot helpfully includes source citations in its responses. However, when these citations are clicked, they lead to an MW page that essentially repeats the bot's response with the citation links. It's only upon clicking these links on the MW page that I'm finally taken to the desired KB article. This process necessitates two clicks and redirects through multiple pages to reach the actual content.

Recommended Approach

Ideally, clicking on a source citation in the bot’s response should take the end-user directly to the corresponding KB article. This would streamline the process, eliminating the need for an additional click and redirect, thus enhancing the user experience.

    2 replies

    kyril.remillard
    Community Manager
    June 3, 2024

    Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

    We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

    kyril.remillard
    Community Manager
    June 3, 2024
    1. New4. Future Consideration