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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    kyle.carlsonNew Participant

    Alter template for Conference Room Look ups1. New

    The google sheet template for conference rooms has a column for phone number, but not for Zoom Room information. Could a column be added for Zoom Room/Teams Room (or however it is best phrased)?

    0
    Forum|Forum|1 year ago
    rashmita.rathNew Participant

    drop down editing limitation4. Future Consideration

    NGCP offers an opportunity for users to edit the slot values ( Creator Studio use cases ). Ideally free text editing works fine. In scenarios where editing is required by picking up a different value from a dropdown, it does not work as dropdown is grayed out/un-editable. This is blocking one of our high value use case we want to understand if there is any plan to support this. Askdrop down to be editable to allow editing. step 1 - NGCP provides option to edit “edit request” button Step 2- dropdown is not editable 

    5
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Using Anthropic's Model Context Protocol to expand on Agentic Automation Engine1. New

    Please check out Introducing the Model Context Protocol \ AnthropicSimilar to DeepSeek this solution is Open Source.Moveworks can leverage Anthropic's Model Context Protocol (MCP) to enhance their AI-driven services by integrating diverse tools and data sources seamlessly.

    2
    afleury
    Forum|Forum|1 year ago
    jgsmithNew Participant

    Analytics date range lock1. New

    I’d like a feature to set a custom date range in analytics and then have it remain in place as I move through the different pages. If I set a specific custom 9 week range in “Overview” I still want that in place when I jump to Plugin Insights or User Insights. It seems that would be the default setting, as people want to look at analytics during the date range they set. Having to reset a custom date range every time I look at a different view of data wastes a lot of time and makes analytics less useful.

    0
    Forum|Forum|1 year ago
    JonathanKnown Participant

    Other External Knowledge KBs - EG: Wolters-Kluer1. New

    Hey Everyone,Just wondering if you are all taking suggestions on different external KBs you could add to your collection? I know at a professional services firm we’re going to be more interested in thing like Tax but like having the Wolters-Kluer KB for iFirm for instance would be something we think is fantastic. What are other external KBs that might be good to get or at least provide as an option for people.

    0
    Forum|Forum|1 year ago
    samujala
    samujalaEmployee

    Plugin Promotion4. Future Consideration

    Ability to move plugins from sandbox to production.

    7
    Forum|Forum|1 year ago
    KWathenNew Participant

    Changes to ticket interception template1. New

    Hey there - hoping to request an enhancement to the template response that Moveworks uses when ticket interception is leveraged to respond to our HR tickets. Currently in the hard-coded response, after an employee submits a ticket, they get a response from the bot (ticket interception) where it provides information that might help the user. At the end of the response though, it tells the employee to “Please click the button below to submit your HR Inquiry and get started” - but the employee is getting the response because they’ve already submitted a ticket. I would love if we could modify this response template to remove that language. It’s redundant and we’ve noticed several employees submitting duplicate tickets because they get confused and assume their first ticket didn’t get submitted. Thanks! 

    0
    Forum|Forum|1 year ago
    Don.CocoNew Participant

    Visualization of Snippets1. New

    Wouldn't it be nice to have some sort of an overlay that would allow you to look at a specific kb in SharePoint and also see what was being snippetized. It would allow an administrator to optimize pages for the fullest use of the documentation and therefor the bot. 

    0
    Forum|Forum|1 year ago
    jctangKnown Participant

    CSV Validation - Provide list of unreachable users4. Future Consideration

    The cool thing about Employee Comms is that after you upload your CSV of users to send to, it will provide you the “Total reachable users” and also provides you the list of users it can reach. The difficulty I had after this point is that I would have discrepancies and my uploaded CSV count is not the same as the total reachable users. I would then need to do the following to true things up: download the sheet unzip the file grab the two lists (my original + discoverable by Moveworks)  setup a compare formula and find the users that are missingMy suggestion is that I was hoping that Moveworks is able to know which emails they were unable to discover and also provide that list. To go further, if it is able to provide a status of why that email was skipped (I.e. unreachable, duplicate entry). This would cut down my true up time by 15-30 minutes per communications. 

    3
    Forum|Forum|1 year ago
    ashokmoorthy
    ashokmoorthyInspiring

    Need dedicated configuration for HR and IT and other1. New

    Team,Today we are using ServiceNow as a tool for IT and HR domain . Before HR is implemented, anyone can see others tickets. Ex - Being a manager I can see some of my colleagues incidents, RITMs. After HR domain tickets, we recently disabled the above feature of ‘others can see my ticket details and updates’. We don’t have a provision from Moveworks to differentiate whether this configuration for IT tickets or HR tickets. With this expected feature, we can segregate and enable the features specific to the domain.Ref -  

    0
    ashokmoorthy
    Forum|Forum|1 year ago
    ajohanson
    ajohansonEmployee

    Ability to integrate natively with Opal to provision software1. New

    Figma finds maintaining the deeplinks for each software application in MW Setup tedious and time-consuming, and would like the ability to natively integrate with Opal Security to autonomously provision software to their employees

    2
    afleury
    Forum|Forum|1 year ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Centralised page for Product bugs / defects4. Future Consideration

    Hi Team:It’s great to see a dedicated page for “Product Updates” for us to track the roadmap items and it’s progress.We recently encountered a production issue where the bot is unexpectedly closing tickets when users click on the thumbs up/down feedback links. After reporting the issue, we were informed that this is a known product bug that other customers have also reported. However, we were never proactively notified about it.This isn’t an isolated case. We’ve consistently observed a lack of transparency regarding known issues. MW tends to communicate about bugs only after we raise them, rather than proactively informing us. Additionally, we do not receive clear details such as:Which features are affected How the issue can be replicated Whether any workaround is available ETA for the bug fixThis reactive approach has made issue resolution inefficient and time-consuming.While we appreciate the product roadmap updates you share, we strongly recommend setting up a centralized page or dashboard where customers can view:All current known bugs Impacted features Workarounds (if applicable) Expected resolution timelinesThis would significantly reduce the time spent raising support tickets and following up with CSMs, and would greatly improve trust and collaboration.

    3
    priya.kornalius
    Forum|Forum|1 year ago
    priya.kornalius
    priya.kornaliusKnown Participant

    AI Assistant Insights: Missing Symantic Plugin data in Overview page and employee related fields in Raw interations page1. New

    Including employee-related fields adds greater value to the raw interactions page. However, it's unclear whether this page incorporates semantic plugin mapping. Currently, the overview page does not align with “Plugin Insights” page leading to confusions while presenting the data to our leadership team.

    0
    priya.kornalius
    Forum|Forum|1 year ago
    goncalo.conceicaoNew Participant

    Live Agent chat - restrict shared interactions to Conversation ID1. New

    When a user is speaking with the AI Copilot, and then later in the conversation connects to a live agent, the chat content is sent to the live chat agent.Current config (as stated here) allows to restrict the messages sent automatically to the Agent by the last X number of messages between bot and user only, remove URLs, and user utterances.However, balancing the need for info vs for privacy and confidentiality concerns, the ideal solution would be to share only the content in scope of current Conversation ID.Requesting this enhancement to the Live Agent functionality, so the chat being shared automatically with the Agent can be configured by number of messages, but also by current Conversation ID.

    0
    Forum|Forum|1 year ago
    Ajay ChikaneNew Participant

    Improve Visibility of Support Options1. New

    Currently, under the "Help" dropdown, users see the following two options: Open an IT Ticket Start a Live Agent Chat From a user experience perspective, it would be more effective to display these options as two separate buttons rather than under a dropdown.Benefits: Improves visibility of support options. Makes it easier and faster for users to access the appropriate support channel. Enhances overall user satisfaction by simplifying navigation. Suggested Implementation: Replace the dropdown with two clearly labeled buttons: "Open an IT Ticket" and "Start a Live Agent Chat". Please find attach templet  

    0
    Forum|Forum|1 year ago
    jaime.rennKnown Participant

    Brief Mode Improvements1. New

    We have received a large amount of feedback on the UI for Brief Me.  our users are struggling to get into Brief Me mode - the steps to launch brief me are clunky.  I have seens folks type a question in the same step they attach a file - this will not work , i have seen folks add file with “+” , then click “>” but never click the button ask questions about file and then just start typing questions - i had to turn off generate content - because people were getting responses from the generate plugin and thought it was the result of brief me and were not impressed  ( ..i feel like ask question about file button is completely unnecessary - of course they want to ask questions about the file - that is why they uploaded the document - maybe you mean the button to say “ start brief me mode” ?  I am missing hte point of this extra step )  .  I have had to launch a campaign a month after go live because the user adoption is so low with a video for people to watch so they can see the steps to get in…   our adoption is still low and that is super disappointing because the feature is so useful !Recommend changing the UI to have a user clearly enter Brief Me mode immediately when uploading a file .

    2
    Forum|Forum|1 year ago
    jaime.rennKnown Participant

    knowledge studio - dismiss / add buttons4. Future Consideration

    It would be great if we can dismiss a recommendation / comment so it is no longer showing ( i..e we have acknowledged the recommendation/reviewed it and made a decision on it ) .  I no longer want to see it in the carousel.    To go along with this and something another user mentioned - we have so many tickets a month - only allowing 15 recommendations is very limiting - can we increase this for the month or maybe make them weekly ?   Or maybe produce a new recommendation every time a prior recommendation is dismissed/resolved/etc.

    4
    Forum|Forum|1 year ago
    rsha
    rshaNew Participant

    Approvals Notifications via Email5. Not Enough Info to Make Decision

    Hi Team,We've been implementing more software provisioning skills in our bot. We've received feedback from app admins and managers on the approval workflow process, mainly surrounding emails.Our organization uses different communication channels depending on the team/department. One commonality is that everyone uses email. Is there a functionality to send approvals via email as well as through the chatbot? This can be a setting within Moveworks Setup that specifies which channel approvals should be sent through.

    5
    rsha
    Forum|Forum|1 year ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    OAuth 2.0 Authorization Code Grant Type (User Consent Auth)6. Delivered

    Enable developers and admins to connect to business systems that require user permission to act on their behalf.

    19
    samujala
    Forum|Forum|1 year ago
    andrewwhitleyInspiring

    Installing multiple plugins creates many duplicate actions4. Future Consideration

    If I install multiple plugins for the same product, I am getting multiple duplicate actions. The install template tab tells me an action with that name already exists so I have to change the action name to install the plugin even though they are exact duplicates. This creates cleanup work that shouldn’t be necessary.

    2
    samujala
    Forum|Forum|1 year ago
    andrewwhitleyInspiring

    Improve tab experience in Agent Studio4. Future Consideration

    Having multiple tabs open in Agent studio does not work as expected. Can we improve the following situations:Going to the Home tab should remember which page I was last on, not always opening up plugins. For example if I am looking through multiple actions, I would do the following: Click on the Actions arrow then HTTP Actions Click on a action Go back to Home Then I am back at Plugins again so I have to click on the Actions arrow and then HTTP Actions again Switching between actions should not clear out changes or run history If I test a action and then go to another action in another tab, when I go back the console is then empty again so I have to test the action again to see the result

    2
    samujala
    Forum|Forum|1 year ago
    greg pNew Participant

    Plug in names for Analytics4. Future Consideration

    Plug-in names do not allow the names to be displayed with spaces.  There is a desire to  see a more “user friendly’ name appear. Additionally, it would be ideal if users were able to hover over the name and see a brief description of the plugin. 

    2
    samujala
    Forum|Forum|1 year ago
    JonathanKnown Participant

    Language Bubble matching user language1. New

    We’ve got an issue where we’ve seen that the “Need help” bubble on the web chat doesn’t match the user language it always defaults to english.Just a nice simple change to make it match the user’s default language would be amazing. A consistent experience for people who are experiencing 

    0
    Forum|Forum|1 year ago
    Sydney.DardenParticipating Frequently

    Ingest SharePoint Lists1. New

    Hi all,We have recently ingested a new SharePoint site where a lot of important content is contained within Lists, which is unsupported. It would be great to get some advice of what can be done.

    1
    rgeroulo
    Forum|Forum|1 year ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Channel Resolver for Google Spaces4. Future Consideration

    As our organization increasingly relies on Google Spaces for collaboration, the volume of user queries and the need for timely support are growing. Our service desk teams are finding it challenging to continuously monitor these spaces, promptly respond with relevant KB articles, and efficiently assist users by creating tickets.Implementing a channel resolver in Google Spaces could significantly streamline these processes. It would enable automated monitoring and response, ensuring that user queries are quickly addressed with the correct information and necessary actions, such as ticket creation, are seamlessly executed. This tool would not only enhance our service desk efficiency but also improve our overall user experience by providing faster and more accurate assistance.Could we explore the possibility of enabling a channel resolver to optimize our support operations within Google Spaces?

    3
    Forum|Forum|1 year ago

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