Ingestion of ServiceNow Description (Short and Long)

From: Writing AI-Ready Forms for the Moveworks Assistant

Number 3 is long description, but have a look at the documentation to see what they’re using from the long description. 

The following fields on forms are used to understand the relevancy of a given form (ordered by importance):

1. Title
   • The name of the form. This is the most important part of the form. We recommend having titles that clarify the purpose of the form and who should use it, if applicable. If a form title is ambiguous (e.g. "Peripherals" or "Access request"), it will reduce the predicted relevance of the form.
2. Short Description
   • The short description of the form. This is used as a signal to the relevance as well, but is less important than the title.
3. Long Description
   • The long description of the form (some systems don’t have this).
   • Since long description can contain unnecessary information, Moveworks applies a summarization machine learning model to extract the top salient sentences from the long description.
4. Custom Annotation

• On top of all the above form elements, Moveworks also reviews important forms in your organization and adds custom annotations to help with the triggering.