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August 20, 2025
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Enriching knowledge studio information with details on resolver teams

Related products:Knowledge Studio
  • August 20, 2025
  • 0 replies
  • 13 views

Hi Team,

Currently our knowledge managers are finding it difficult to identify which support group they need to coordinate with for the knowledge updates / gaps recommended by knowledge studio.
1. Is it possible for Moveworks to include information about the "Support Group" that resolved most incidents associated with recommended knowledge article
2. Is it possible to include information about "Support Group" in addition to individual SME name in the individual cards for incident source information

Thanks,
Milind