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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    bcovington
    bcovingtonEmployee

    JSM Forms (dynamic forms) fillable for Jira users5. Not Enough Info to Make Decision

    Peloton requests that Moveworks partner with Atlassian Jira to enable JSM Forms to be fillable in-bot. Jira has 2 types of forms. JSM Forms (dynamics forms) is the version that is currently not supported to be fillable because Jira Cloud Forms does not yet have APIs which will allow Moveworks to fill a form in the bot and submit it to create a new ticket. NOTE: This is specific for Jira cloud instances Gateway recommendation is not an acceptable alternative. Having the native integration is the desired outcome.

    5
    Forum|Forum|11 months ago
    satheesh.kumar1
    satheesh.kumar1Known Participant

    People lookup search basaed on the Role or Title3. Existing Functionality/Native Skill

    Currently, users are able to search based on Name, Email, Department, and Manager Name. However, enabling Role search would bring more flexibility and help users find colleagues based on their specific roles

    4
    satheesh.kumar1
    Forum|Forum|11 months ago
    Jared
    JaredInspiring

    Organizing Plugins in Agent Studio7.0 Duplicate

    We are approaching 100 different Plugins, Actions, Paths, etc., within our environment. As you can imagine, this is leading to a cluttered interface!It would be advantageous to find a solution for organizing these elements.One possible approach could be to implement folders for categorization by Domain and other criteria. An even more effective solution would be to integrate custom variables or categories within the plugins themselves, enabling us to sort and filter by Domain, Plugin type, and other attributes.Perhaps the Community could help brainstorm the best solution? I believe that without intervention, this situation will soon become unmanageable, and we will need a strategy to maintain a more organized environment.

    6
    Jared
    Forum|Forum|11 months ago
    AntonNew Participant

    Confluence Excerpt macro1. New

    Hello team!In Confluence, the Excerpt macro lets you reference a block of text from a single source of truth on other pages. This makes it easy to reuse text without needing manual updates.https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-macro/Right now, the MW bot doesn’t detect text inside the Excerpt macro. This means the referenced block has to be copy-pasted and updated manually whenever the source changes.It’d make our workflow much simpler if the bot could recognize content within the macro.Thank you!

    0
    Forum|Forum|11 months ago
    malabika.mukherjeeNew Participant

    QuickGPT1. New

    When can we expect multimodal support for QuickGPT? Images, videos and graphical visualization support? Is this part of upcoming roadmap

    1
    Forum|Forum|11 months ago
    glambInspiring

    Agent Studio 2.0 Timeout Limitations and Workflow Flexibility Compared to 1.03. Existing Functionality/Native Skill

    We’ve been working closely with Moveworks Support and Engineering and wanted to share some feedback regarding process timeouts in Agent Studio 2.0.Background:In Agent Studio Classic / 1.0, compound actions allow for asynchronous API calls. Each action within a compound action has a 60-second timeout, but there’s no overall timeout for the compound action itself. This has enabled us to build plugins that perform multiple API calls efficiently. In Agent Studio 2.0, conversational process replaces compound actions. However, the process is synchronous, and there’s a 60-second timeout for the entire conversational process.Issue: We’re encountering PLUGIN_ERROR_TIMEOUT in 2.0 like a user in this thread is experiencing:The suggested workaround from Moveworks Engineering is to use a compound action within the conversational process, allowing us to run actions asynchronously OR to just use compound action for the entirety of this plugin. We cannot optimize / use faster APIs to avoid timeout thresholds entirely due to our security architecture.Concern: While this workaround technically resolves the timeout issue, it seems to defeat the purpose of migrating to 2.0 for processes that require multiple long API calls. The synchronous nature of conversational processes in 2.0 limits us compared to the flexibility we had in 1.0. Additionally, if we need input validation of 2.0, then we must use conversational process + compound action which gets difficult to manage.Request: Is there any discussion internally of either increasing the timeout threshold beyond 60 seconds for conversational processes, or to enable (even specific actions within) conversational processes to be asynchronous? Currently, the main advantage we see in 2.0 is input validation, data types, and UI, while 1.0 remains more flexible for most workflow requirements.

    4
    Ajay Merchia
    Forum|Forum|11 months ago
    Andrew
    AndrewInspiring

    Add thumbs up/thumbs down to raw interactions1. New

    It would be great to see if a thumbs up or a thumbs down was applied to the interaction in the raw interactions. 

    1
    Forum|Forum|11 months ago
    jaime.rennKnown Participant

    Data API odata query parameter for aggregation1. New

    Our Dev team is recommending a new parameter to help with aggregation and reduce the number of calls to the API -  The moveworks API currently supports some odata query parameters but is missing one that would make the data metrics collection process more efficient which is the $count query option. Usually, this is used with a filter to aggregate and return a number of items that matches the filter requirement. This option would allow us to only need to call the API once.

    0
    Forum|Forum|11 months ago
    FrantzCFNew Participant

    Employee Communications Message Variable Text Fields1. New

    Current Functionality:The Employee Communications application currently sends identical messages to all designated targets. Proposed Enhancement:Introduce the ability to send customized messages to each target by incorporating variable text fields in the body of the message. This enhancement will allow message content to dynamically adapt based on a CSV file or another external data source.Template-Based Messaging: We can define message templates with placeholders and define the content for placeholders in a source file or database. Dynamic Content Injection: At runtime, the system replaces placeholders with corresponding values from each target’s profile or data source.

    0
    Forum|Forum|11 months ago
    lana.parmit

    Knowledge Studio- data export1. New

    Enabling export of recommendations from Knowledge Studio is essential. Currently, we lack any way to manipulate or track knowledge suggestions within the platform, forcing us to rely on inefficient manual tracking and copy-pasting. Adding this export capability would significantly improve our workflow efficiency and data management.

    0
    Forum|Forum|11 months ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Adaptive cards or forms in creator studio4. Future Consideration

    hi There!Wanted to check on if there is a way where we can render adaptive cards in paths and event messages.Or is there a way to support dropdowns to accommodate multiple choice items if the selection list is greater than 10 numbers, as the buttons aren't very helpful. 

    3
    Forum|Forum|11 months ago
    marissa.lacombeParticipating Frequently

    Enhancement to keep formatting when copy/pasting Generated Content4. Future Consideration

    When generating content via Moveworks you cannot copy/paste the content to another platform (email/teams etc) while maintaining the formatting. Once you paste the content, all formatting is lost & has to be redone. I tested in Microsoft Copilot and the formatting is retained.Here are some screenshots showing the user experience and what happens when i copy/paste this generated content  Subject: Features of ArteyBody:Hi [Recipient's Name],I wanted to share some key features of Artey with you:- Automated Approvals: Streamlines the approval process for various requests.- Knowledge Search: Provides quick access to relevant documents and information.- Ticket Management: Helps in tracking and managing IT tickets efficiently.- Email Drafting: Assists in drafting emails for various purposes.- Outage Reporting: Identifies and reports active outages affecting services.Please review and let me know if you need any additional information.Best regards,Marissa Lacombe

    7
    Forum|Forum|11 months ago
    afleury
    afleuryInspiring

    Ability to auto-export long responses to text file1. New

    When a user submits a prompt that results in a response too long to be conveniently displayed in the chat interface, I’m hoping Moveworks can automatically generate a downloadable text file containing the full response. This ensures readability, preserves formatting, and improves accessibility for complex or verbose outputs.Copilot seems to do this well and I would love to see the Moveworks chatbot do the same.Note: I’ve logged a case and was advised this is not possible yet.

    1
    Forum|Forum|11 months ago
    ayesha_siddiquaNew Participant

    Enhancing Bot Sensitivity for Emotionally Distinct Topics1. New

     Observation:When users mention “Pregnancy Loss Policy”, the bot currently suggests articles related to maternity, which may not be appropriate given the sensitive nature of the topic.Recommendation:We suggest refining the sentiment analysis and article suggestion logic to recognize “Pregnancy Loss Policy” as contextually and emotionally distinct from general pregnancy-related topics. This would help ensure that users are provided with empathetic and relevant content, avoiding potentially distressing or inappropriate suggestions.Expected Outcome:Improved user experience and trust in the bot’s responses More accurate and emotionally aware content recommendations Alignment with inclusive and sensitive communication standards

    0
    Forum|Forum|11 months ago
    diana.oliveiraNew Participant

    Supporting Buttons in Custom Use Cases4. Future Consideration

    Hi,I would like to know if it would be possible to have buttons in custom use cases, as it would improve a lot the user experience of some use cases by highlighting possible actions in a better way.Example: When the user has an action available like performing goods receipt.Thank you

    1
    samujala
    Forum|Forum|11 months ago
    nicole.hulst
    nicole.hulstKnown Participant

    Allow multiple Approval templates for one approval type1. New

    For Service Request approvals depending on which service they are for different fields might be of interest to the end users, therefore we would like to be able to define multiple templates that we can assign to specific catalog items.  We want to declutter the approval notifications to show only the relevant information to the users.

    1
    nicole.hulst
    Forum|Forum|1 year ago
    João Durand

    Agent Studio - Conversational process - delay and interface issue4. Future Consideration

    Hi community,Would it be possible to expand the text on the conversation process window:the window is very small it is a bit frustrating.And I notice that the delay action can only be used on a compound action and not on the conversation process activity, would it be possible to add this or any way i can achieve this?  delay_config:        seconds: "30"for example add it as a built in action: 

    2
    Forum|Forum|1 year ago
    puneegupKnown Participant

    Feature Request: Enhanced Data Export Functionality for the Analytics Dashboard1. New

    ​@Zach Crockett Currently, the Analytics Dashboard offers a powerful way to visualize and analyze data, but one key feature is missing: the ability to export data from all sections and sub-sections of the dashboard. This enhancement would make it easier for teams to share insights and collaborate more effectively, especially with colleagues who don’t have direct access to the dashboard.For example, in the "User Insights" section under "How is AI Assistant adoption by departments?", there is no option to export or download the data displayed. Adding an export feature for this widget—and for all other widgets across the dashboard—would allow users to easily save and share critical insights in formats like CSV, Excel, PDF.This improvement would have a meaningful impact, especially for teams that rely on these insights to make data-driven decisions. It would streamline the process of sharing analytics with stakeholders, reducing the need for manual data entry or screen captures.  

    1
    Forum|Forum|1 year ago
    JonathanKnown Participant

    Select all when filtering in analytics1. New

    Hey Team,Just adding something here because I had a pain point. Is there a way to select everything when you filter a field.Example, if I’m filtering by department and I choose ITS can I get an option to quickly select all the items in the list.

    0
    Forum|Forum|1 year ago
    JonathanKnown Participant

    Can we get ingestible FAQs for items beyond GSheets1. New

    Hey Team,The FAQ feature looks like it’s something we would like to use. However, because the only integrations is google sheets makes it impossible for us to use.Are there any thoughts on adding additional sources for FAQs? Like MS Sharepoint Lists?

    0
    Forum|Forum|1 year ago
    ayesha_siddiquaNew Participant

    Excel Supported Download Option in Analytics1. New

    Currently, under Moveworks Portal → Analytics, the only available download format is CSV. COntent of data is in multiple languages. However, when the CSV file is opened in Excel, the content  in multiple languages often gets converted into unreadable special characters. This makes it difficult to interpret the data and requires manual workaround steps to make it readable.Since multiple users download and use this data, it's not feasible to ensure everyone follows the workaround steps consistently. To improve usability and reduce manual effortwe request the addition of a "Download in Excel" option. WIth Supporting Format This will help users extract data directly in a readable format without facing formatting issues.  

    0
    Forum|Forum|1 year ago
    sujit gaikwadKnown Participant

    Allow incident watchers to view the status of incidents3. Existing Functionality/Native Skill

    We have received multiple feedback from users who are trying to check the status of their tickets, but the bot is not providing the ticket details. Most of these issues occur because the user is on the watch list and is attempting to check the status of the ticket via the bot. As we know, the bot can display the status if the logged-in user is the caller of the ticket. Is it possible to allow watchers to view the ticket details when they search for it in the bot?   

    4
    Forum|Forum|1 year ago
    mirel.ivan
    mirel.ivanNew Participant

    Disable/Enable verbose AI Reasoning in the progress messages on user chat1. New

    Do we have any option to disable/enable the progress messages from user chat (Teams, Slack, web chatbot) especially for custom use cases build with Agent Studio?While the information is useful in the reference tab (ℹ️) I think we should have the option to disable the verbose AI reasoning from user chat interface to avoid confusion or any additional questions on the sources used for the AI Assistant responses especially in the custom Agentic AI use cases. 

    0
    mirel.ivan
    Forum|Forum|1 year ago
    FrantzCFNew Participant

    Email Communications Campaign Dashboard Enhancements1. New

    Campaigns Dashboard EnhancementsColumn sort and filter: Ability to sort and filter on campaign details. Campaign owner column: Break out the Created On column into two (separate columns) Created On and Owner. Campaign schedule send date column: Easily strike the right message balance by having direct view of campaign send dates instead of having to open all campaigns to find this information or tracking in another platform outside Moveworks. Campaign Archive: Campaign dashboard is growing fast. Creating an archive feature would offload completed campaigns.

    0
    Forum|Forum|1 year ago
    KaviKnown Participant

    Get User resolution comment before closing ticket4. Future Consideration

    Get User resolution comment before closing ticket.   

    2
    Forum|Forum|1 year ago

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