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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    Karey ShiEmployee

    Content Activity: Form & KB Support6. Delivered

    Configure KB snippets and forms directly within conversational processes.

    3
    Forum|Forum|6 months ago
    yashCommunity Manager

    Analytics for Enterprise search6. Delivered

    An analytics dashboard that allows you to assess performance of your assistant search. Status: Under Planning.

    0
    Forum|Forum|6 months ago
    yashCommunity Manager

    Data API - Notifications entity6. Delivered

    Get notifications data using Data API

    0
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Improve Search Relevancy4. Future Consideration

    We are working on significantly improving the relevant search results that are surfaced to users

    0
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Improve Hallucinated Follow-up Actions4. Future Consideration

    After surfacing search results, the bot will sometimes suggest follow-up actions that it’s not capable of. We are working to improve the bot so that it only recommends actions that it is capable of.

    0
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Plugin Status Accuracy6. Delivered

    Sometimes the bot says it completed an action when it really didn’t. We are working on giving the bot the context it needs to always surface truthful information to the user.

    0
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Slot Corrections Mid-conversation4. Future Consideration

    We’ve observed scenarios where the bot will ignore user’s attempts to update slot values after that specified has already been filled. We’ve fixed an issue that previously prohibited the bot from doing this.

    0
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Slot Inference Improvements4. Future Consideration

    Slot filling behavior has been inconsistent — in some cases, slots aggressively infer values that were never explicitly provided by the user, while in others, they fail to populate even when the user clearly stated the value.We are aiming to improve the overall reliability of slot inferring across the board.

    1
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Improve Missing Hyperlinks in Search Results6. Delivered

    We had captured multiple scenarios where the original article of a search result would link out to some resource (portal, form, additional info) but the bot would not surface these helpful links to the end user.Now, we persist hyperlinks that meet the following criteria:Surface hyperlinks when:A specific artifact (form, guide, doc) is referenced and a deep link exists in retrieved content The user needs to navigate somewhere or complete a workflow that can't be done inlineDon't surface hyperlinks when:The link is only a generic homepage or broad portal The artifact is mentioned conceptually with no navigation needed The workflow can be completed fully inlineIf multiple links exist: always prefer specific deep links over generic/root-domain URLs.

    0
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Confirmation Policy Reliability6. Delivered

    In Agent Studio, Activities have a “Confirmation Policy”. This requires the user to explicitly give the bot go ahead to execute the action. However, we are seeing that the bot sometimes skips this step, even when the Confirmation Policy=True.

    0
    Lucas Rollo
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Plugin Action Citations6. Delivered

    Developers will be able to configure citations for Action Activities, letting users verify the data behind every action.

    1
    Lucas Rollo
    Forum|Forum|6 months ago
    rahulthakur
    rahulthakurCommunity Manager

    Upload AI Assistant Avatar Feature6. Delivered

    Upload a custom AI Assistant avatar directly in Moveworks Setup that will appear across all user-facing experiences, including Moveworks Web, popup forms, ticket links and more.

    0
    rahulthakur
    Forum|Forum|6 months ago
    ashankar
    ashankarCommunity Manager

    Upload AI Assistant Avatar6. Delivered

    Upload bot avatars directly in Moveworks Setup, eliminating the need to host images and provide image links

    0
    ashankar
    Forum|Forum|6 months ago
    ashankar
    ashankarCommunity Manager

    Ticket Viewer6. Delivered

    Analyze ticket data in the Moveworks ticket object format to uncover issues in ticket mapping and concierge skill execution.

    0
    ashankar
    Forum|Forum|6 months ago
    ashankar
    ashankarCommunity Manager

    Content Permissions Evaluator6. Delivered

    Troubleshoot content serving scenarios by evaluating if an employee will be served any specific ingested content or not.

    0
    ashankar
    Forum|Forum|6 months ago
    anayak

    Upgrade Agent Architect to Gemini 3.16. Delivered

    Upgrade the Agent Architect HIGH reasoning effort model from gemini-3-pro-preview to gemini-3.1-pro-preview to take advantage of improved reasoning capabilities in the latest Gemini release.

    0
    Forum|Forum|6 months ago
    gloriakang
    gloriakangEmployee

    Support ServiceNow Delegate Approvals8.0 Possible Agent Studio Solution

    Servicenow Approvals are a high value skill for many customers that would be amplified in value if expanded to support the delegation functionality.

    8
    Forum|Forum|6 months ago
    SudheerCommunity Manager

    API Playground Upgrades6. Delivered

    We’re excited to announce the release of the new, enhanced API Playground experience for customers, featuring significant improvements in both functionality and UX.

    0
    Forum|Forum|6 months ago
    emkellyParticipating Frequently

    Greater Control Over Feedback Campaigns4. Future Consideration

    I’d love to have more flexibility on collecting user responses from campaigns. Currently the button for feedback is permanently set to “Submit Feedback”, which doesn’t work for all campaigns that we would like to run.  Another request would be to be able to collect feedback/responses within chat. The submit feedback opens a separate window but we have other 3rd party url links that can do this adequately. The ideal flow would elicit a response that is captured directly within the MW chat window. 

    2
    Forum|Forum|6 months ago
    jason.koczeniakParticipating Frequently

    Employee Communication Ideas4. Future Consideration

    I think the concept around the Employee communications module is great but many small tweaks could make it so much simpler and better to use. Importing users -Why not allow me to select from users?  Uploading a CSV is fine but if I want to send to like 20, why not just allow me to select them from the data you have.Running Campaigns - Analytics leaves a lot to be desired - Downloading a spreadsheet is painful Why can’t I have a table view of the charts? Why not allow me to click the bar charts and get deeper into the data? I have a user who clicked the button 5 times, let me send a different message to them asking if they need help or something. Buttons/Actions - It feels disconnected from the LLM If one option is to open an incident or a form that the bot can serve, why do I only have the option to link out to my ITSM?  Why not have the experience stay within the bot?  Add a button call serve Incident form, Serve X, Y, Z request form. Allow for treeing of responses like a Survey  If you select option A, you get two further choices.  

    2
    Forum|Forum|6 months ago
    anaTylerCommunity Manager

    Additional Web Customizations for Assistant (Web, Embedded, Reference Page)6. Delivered

    Ability to add a customer logo, secondary color, background app color, and font style

    0
    Forum|Forum|6 months ago
    rashmita.rathNew Participant

    Submit Thumbs up/positive feedback directly6. Delivered

    Need MW to allow submitting Thumbs up/positive feedback directly without the need to open a pop up window and then submit. This will simplify the process for capturing positive user sentiment. Currently users have the follow the standard flow for additional clicks. We need to remove additional clicks and upon click of thumbs up bot could accepts it as a positive feedback. thumbs down can follow the below standard path as its crucial to get the reason for negative feedback to help improve. click on thumbs up - opening popup, add comment in the text field (optional) click on submitRequire users to provide mandatory text feedback when giving a thumbs down feedback. This will help us understand the reasons behind the negative feedback and improve the bot accordingly.

    7
    Forum|Forum|6 months ago
    SudheerCommunity Manager

    🚀 A Smarter API Playground Experience Is Here1. New

    We’re excited to introduce a significantly enhanced API Playground experience in Moveworks Setup — designed to make API testing faster, clearer and more intuitive.If you manage connectors or validate integrations, this update is built specifically for you. What’s Changing?You’ll now see a redesigned API Playground with a structured API library and improved connector support. Instead of manually searching for endpoints, APIs are now organized in a clean, guided layout.Here’s what you can expect:✅ A left-side API library organized by system and use caseEasily browse APIs grouped into logical collections based on system capabilities and use cases.✅ Extended support for Next Gen connectorsImproved compatibility across systems such as Google Drive, Slack and SharePoint_OneDrive.✅ Support for HTTP LDAP Actions via the existing Active Directory connectorYou can now test LDAP-based APIs directly from API Playground to securely query and update on-premise Active Directory systems. This leverages the same Agent Studio functionality and routes requests through the Moveworks on-prem agent.✅ Automatic base URL handlingThe appropriate base URL is automatically resolved based on the selected API, ensuring the request is executed against the correct endpoint without manual configuration.✅ Cleaner and more intuitive user experienceThe updated layout replaces dropdown-based suggestions with a structured navigation panel for easier API discovery.Coming SoonWe’re continuing to enhance API Playground with:🔜 Expanded API collections across supported systems, including Next Gen and Active Directory connectors.🔜 Enhanced permission controls for API executionMore updates will be shared soon. Have questions or feedback? Please post them on our community forum where our team will provide appropriate assistance.Thank you,The Moveworks Setup Team

    0
    Forum|Forum|6 months ago
    KellyMVCommunity Manager

    GPT-5.2 Core Reasoner Upgrade (Frontier and Standard)6. Delivered

    Upgrading the reasoning engine to use GPT5.2 for improved performance

    0
    Forum|Forum|6 months ago
    Phil CatheyNew Participant

    Provide Method for External Consumption of Configuration and Permission Logs3. Existing Functionality/Native Skill

    In the Moveworks Gov environment, we have a need to be able to ingest the Configuration and Permissions logs into our corporate SIEM.  Currently, those logs are only available in the Moveworks Console. As part of our CMMC requirements to authorize Moveworks to handle CUI data, we need to have a centralized location for all of our logs to be ingested and monitored by our SOC.  We are already ingesting the logs that are available to us for API calls but adding a mechanism to also be able to ingest these logs into an external system is likely a requirement for many other CMMC accredited companies.  As an example, log entries such as someone being elevated to a Super Admin would be the type of activity that our SOC needs to be able to monitor across all of our SaaS applications.

    3
    Forum|Forum|6 months ago

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