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Encountering the following issues with Agent Studio Quickstart Guide Exercises: 1) Quickstart #3: Basic Process Agent: Not able to generate/view any Purchase Requests in Moveworks Purple API as shown below in the screenshot. Tried creating multiple session IDs, but this step won’t work. Link to exercise: https://docs.moveworks.com/agent-studio/quickstart-guide/quickstart-basic-process-agent  2) Quickstart #4: Structured Data Analysis (SDA): Facing issues with the “Fetch Accounts” endpoint and receiving the following 401 error:Link to exercise: https://docs.moveworks.com/agent-studio/quickstart-guide/quickstart-4-structured-data-analysis-sda  Could any one please help with these topics?  Thank you!-Anand. 

Hey moveworks community, As announced earlier regarding the upcoming changes in the notifications entity of Data API : HEREThis post highlights the schema of Conversations entity that you can expect after the rollout. We encourage you to update your data pipeline accordingly to get the most of this rollout.  Conversations entity Col Name (Data API convention) Expectation id Unique ID for the conversation user_id User ID primary_domain primary_domain populated for DM, Ticket & Channel Interception events wherever detected route One of these enum values - DM, Notification, Channel, Ticket created_time Time stamp when conversation is initiated either by the system or user type 🆕 (string) Only populated for newly added SysEvents. More details about the enum values below detail 🆕 (JSON object) Populated as per the conversation type. More details below org Org  Here is the further breakdown for “type” and detail” fieldstype detail CONVERSATION_TYPE_APP

Has anyone successfully setup the Docusign Connector and installable plugins from the Marketplace? We loaded the installable plugin and believe we have correctly setup the connector using Oauth2 and JWT Auth.The trouble is hitting when we try and run the HTTP Action: Docusign_Get_Account_Id_By_User_Email. I keep getting a 401 error. Confirmed with Docusign support that the consent is setup correctly, but unsure what’s missing. Thought it might be the authorization in the header not being passed, but again unsure as this is our first go at this Plugin. 

Hi Team,We are developing a use case to change the profile picture. This is a pretty straightforward use case where we have a File data type slot and an API call to upload the photo to Workday.Workday does have a couple of validations for an uploaded photo that we are trying to check via Moveworks:1. Check whether the uploaded picture is an image (jpeg, png) - we are doing this by checking the file name in the validation of the slot.2. Check the file size. (probably less than 1MB)3. Check if the image is a square or a certain aspect ratio.4. Can we validate the optical recognition - if the uploaded picture is a passport, a driver's license, etc.?I asked the Agent Architect bot, but the recommendation it gave wasn't possible (a script action for the file size).

I have a notify step that uses RENDER() with a generated input string training_str. The template uses HTML tags (e.g. <b>) and a training_str built from a $MAP / $CONCAT expression, but the newline characters render literally (you see \n) when the message is sent to Teams. I’ve also tried "<br>" and "<br >" and they also end up displayed literally. How can I generate a string from my inputs that will render new lines appropriately in Teams? MS Teams screenshot of how the message renders with a literal \n Notify YAML (relevant parts only): - notify: output_key: notification recipient_id: data.user_mw_record.user.record_id message: RENDER(): args: training_str: response_element.t.$MAP(t => $CONCAT(["*📖 ", t.nm, " -- Due ", t.dt, "*"])).$CONCAT("\n") template: >- <b>📣 Notice: Upcoming My Learning Trainings</b> Hi {{recipient_name}}! This is an automated notice that you have <b>{{tr

Hey builders,Steve dropped the Structured Data Analysis GA announcement, then the session turned into a resolver strategy clinic with invoice lookups, custom object slots, and an LLM-powered ticket routing architecture. Ryan co-hosted, Steve did the heavy lifting.What we covered:Structured Data Analysis (SDA) Now GA — code interpreter for large datasets, auto-triggers at 7K tokens Resolver Input Arguments — fixing dynamic resolvers that return the entire table Custom Object Slots — collecting structured data like attendee email + required/optional flag Output Mappers — stripping raw API noise so the reasoner shows only what users need LLM Actions for Ticket Routing — full webhook-to-assignment architecture with generate structured value New Agentic AI Docs — LLM fundamentals, context windows, and reasoning engine pages shippedHere's the recording: Recording linkResourcesStructured Data Analysis Resolver Strategies Context Passing into Dynamic Resolvers Data Retrieval Cookbook — Paginat

I have a workflow where a Compound Action presents a button to the user. Clicking this button triggers a Conversational Process via a Data Mapper payload. Inside this process, the bot asks the user for an input (e.g., a description or amount_to_add slot) and eventually reaches an HTTP action with a Consent card.The Issue:If the user decides to cancel at the consent step (by clicking a Cancel button or typing “cancel”), the flow ends. However, if they scroll up and click the original button to restart the process, the bot remembers their previous answer due to session caching and skips asking the question again.What I’ve Tried:To force the bot to start fresh, I tried passing an empty value for the slot directly from the trigger’s Data Mapper, but ran into blockers:Passing null unquoted resulted in an “Invalid Data Mapper” YAML schema error. Passing “null” or an empty string “‘’” allowed the Data Mapper to save, but clicking the button resulted in a generic error in Slack with zero execu

I noticed a thing, why some plugins have the option to ‘Install’ while in others I have the option to ‘Build’ ‘Get Notified’?     

Hello Moveworks community, We're excited to announce a new troubleshooting tool in Moveworks Setup: API Audit Logs. Partners and customer admins now have full visibility into every external API call Moveworks makes on your behalf — including the URL, HTTP method, response code, and full request/response payloads. (Only for built-in plugins) What Are API Audit Logs?Every time Moveworks calls an external system — your ticketing platform, identity provider, software provisioning tool, or live agent system — that call is now logged and surfaced in real time. Logs are captured near-instantly, as soon as a conversation or workflow execution completes.You can find them at: Moveworks Setup → Organizational Details → Audit → API LogsNote: API Audit Logs cover external API calls made by Moveworks built-in skills only. For Agent Studio workflows, you can refer to Agent Studio Logs. What's CoveredLogs are captured across eight skills:Ticketing — filing, resolving, reopening, and commenting on tick

 Hello Moveworks community,  To prepare for upcoming enhancements to our Moveworks Setup tool —including highly requested features like Configuration Delete—we will be performing a scheduled system migration on Friday, March 6th.To ensure data integrity during this update, we will implement a temporary edit lock on specific configurations. 🗓️ Migration Window The edit lock will be active on Friday, March 6th, during the following times:Region Time Window IST (India) 9:00 AM – 6:00 PM PST (Pacific) 7:30 PM (Mar 5) – 4:30 AM (Mar 6) EST (Eastern) 10:30 PM (Mar 5) – 7:30 AM (Mar 6) CET (Europe) 4:30 AM – 1:30 PM AEST (Australia) 1:30 PM – 10:30 PM  🛠️ Impacted ConfigurationsDuring this window, users will be unable to edit or save changes  for the following: Rich Ticket Forms (RTF) Ticket Workflows Handoff Configurations Routing Configurations Note: This maintenance only impacts the ability to edit these configurations. All existing forms, workflows, and routing l

Hi,I received the attached “Page Not Found” error indicating I need access to the latest version of Agent Studio to complete my Moveworks Agent Studio Developer: Level 1 Certification.Could you please guide me with the next steps to get access.Thanks,Charlene

Hi all, We have our prod environment set up with Moveworks configured to have a Live Agent Handoff with Glia. We want to make sure our Sandbox is configured properly too. We have a site ID that we inputted as well as a queue ID, but we’re unsure of what our Webhook Token should be - if it’s generated already, how to generate it if it isn’t, or how to retrieve it if it already exists. Do we need to setup/configure a connector? Right now when a live agent handoff attempt is made in our Sandbox environment, the live agent interaction/request is not seen on Glia’s agent side so it seems that it is not reaching Glia at all, and the response on our Moveworks bot is “I attempted again to start a live agent chat for you using the description you provided; the request first went into a pending state and then failed with the internal error LIVE_AGENT_UNABLE_TO_START_CONVERSATION, meaning the system was unable to open a conversation with a live agent.”Does anyone have thoughts on how we can resol

I’ve setup a Rapid Global notification when a user signs in or out with Webhooks.The challenge I have is I don’t want to enable the notification for everyone, however, Webhooks doesn’t allow you to select an audience to restrict, the Audience option is disabled.It would be useful to be able to control the notification audience on the Moveworks end rather than have to adjust 100s of users in Rapid Global.  

Hello folks, I’m new in Moveworks however I’m familiar with the plugins, Studio developing, and Setup ingestion/connectors. My organization is looking to integrate Kronos with Moveworks, and I was wondering what’s the standard workflow after setting up the UKG plugin in Moveworks, do I need to set up an API Controller in Kronos to enable communication, are there specified endpoints?

We have several Events configured in the old Creator Studio (old) that send a Teams notification as soon as the Power Automate flow receives a payload. Two additional events are also tied to this flow. When users receive the notification, they are presented with Approve and Deny buttons, which trigger corresponding Power Automate flows. These flows interact with the Planview API to patch the required task numbers.However, an issue has been observed:If a request is created (for example, on 30th January) and the user attempts to approve or deny it after 3–4 days, the event‑based path no longer triggers, causing the downstream process to stop.We would like to know whether there is any platform limitation or time‑bound restriction where a static Teams message (triggered by an event) can only remain actionable for a certain duration, after which the Approve/Deny actions cannot be executed. If such a limitation exists, please confirm. Additionally, if there are any recommended workarounds or

We have built a use case where user can requests monitors by submitting tickets in ServiceNow directly via MW bot.Required slots:Requested_for - User data typeMonitor_type - static resolverrequested_date - string with date validation policy (checking for 4 business days atleast DSL →  $PARSE_TIME(value, "%Y-%m-%d") >= $TIME().$ADD_DATE(0, 0, IF $INTEGER($TIME().$FORMAT_TIME("%w")) IN [0, 1] THEN 4 ELSE (IF $INTEGER($TIME().$FORMAT_TIME("%w")) == 6 THEN 5 ELSE 6))delivery_address - String - validation policy DSL →value.$LENGTH() >= 15 AND value.$MATCH("[0-9]").$LENGTH() > 0 AND value.$MATCH("[a-zA-Z]").$LENGTH() > 0additional_info: String Conversational process flow is below → Decision policy (mandatory monitor type slot) → if X monitor is selected → call the action activity to submit the ticket in (mandatory all other slots). When we test the plugin, it behaves intermittently and fails while collecting slots. Bot asks the user and the slots are being shown as collected in t

 Hey community, Quick update: the Sample Interactions column currently visible in the KB Gaps widget will be removed, to ensure proper governance around access to raw user interactions.Users with the Interactions Viewer role will still be able to click the widget to drill down and view raw interactions in the side pane.This same change will also apply to the Sample Interactions column in Plugin Insights (Forms) starting March13.  

I am getting an error while trying to test a compound action which states  Message: Sorry we cannot process your request this time.Error Code: 13121Trace ID: YTkNgH59WP66ivn2What does this error means ? How to get over this

Hi everyone,We’re currently building Ambient Agent use cases in Agent Studio and are running into the same challenge mentioned in this thread — there isn’t a way today to access Ambient Agent analytics.While we understand from Moveworks that proactive notification analytics are on the roadmap or that we can use the Data API (we don’t have it setup yet), we’re trying to understand what other customers are doing right now to monitor success and adoption for Ambient Agent use cases in the meantime.For those of you who have Ambient Agents in production:Are you capturing any success or usage metrics? If so, how are you doing it? Using notification logs? Integrating with downstream systems (ex: ticketing platforms, Power Bi dashboard, Data lakes)? Tracking user actions taken after the notification? Building custom reporting or ingestion pipelines? We’re especially interested in how you're measuring things like:Notification delivery or success rates User engagement or action takenAny appro

Hello Moveworks community, As announced before here, we’ll be updating the SIEM log pipeline on March 31st’2026. Please refer this post to understand the list of enhancements that you can expect.  Let us know if you have queries and we’ll be happy to help. Thanks

We can find the available time of our colleagues using the findMeeting API and this will give us the available slots of the user. This works perfectly for my calendar.Usecase: For the executive assistant, to get meetings on behalf of a shared or delegate mailbox that they have access to, this API doesn’t work.During our implementation:The findMeeting API works correctly for the authenticated user:https://graph.microsoft.com/v1.0/me/findMeetingHowever, when attempting to retrieve available meeting times for a shared or delegate mailbox using:https://graph.microsoft.com/v1.0/users/{sharedMailboxEmailId}/findMeetingthe request returns an "Unsupported Scenario" error.Even with the required permissions (including Calendars.Shared.Read) configured, the API does not support retrieving availability for shared or delegate mailboxes.This is an issue of the Microsoft REST API. There is another GetSchedule API for a similar purpose, but that doesn’t suit our requirement. We are blocked here. By an

Hello,I would like to know if it is possible to add a clickable link for Live Agent Chat inside the Smart Handoff text.Right now, users first choose a team (for example, IT or Finance). Then they choose an option in the second drop-down (for example, “Finance Applications supported by EAS”). After they choose this option, a Smart Handoff text box appears with more details.Today, the Live Agent Chat is shown as a separate option in the drop-down list, and the link is hard coded under each domain. Instead, I would like the Smart Handoff text itself to include a clickable link that will start a live chat with an agent.In other words, when the Smart Handoff text appears (for example, for “Finance Applications supported by EAS”), I would like the phrase “Live Agent Chat” in that text to be a clickable link that opens the live chat.Is this possible to configure in Smart Handoff (for example, by adding a URL or action to the description text field). If yes, can you please share how to set thi

Hey agent builders!Python Actions dropped on this session and the energy was immediate — An attendee hit us with a "no effing way" in the chat before I even finished the sentence. We also shipped a brand-new docs site, rolled out knowledge and form content activities, and then spent the back half tackling pre-submitted questions and a live DSL debugging session that humbled me in real time.Ryan and Steve were both on as co-hosts. Solid crew, solid session. Here's what went down. New Docs Site — docs.moveworks.com We shipped a completely rebuilt documentation site. The old sidebar situation is gone — now there's a product switcher that breaks things into AI Assistant, Enterprise Search, Agent Studio, IT Service Management, and the API Reference. The search is actually useful now: keyword results plus an AI assistant tab that can answer follow-up questions directly in the docs. Code blocks and tables got a facelift too — they actually contrast with the page now, which sounds small but ma

If you've built anything non-trivial with APIthon, you've hit the ceiling. Complex data transformations, real calculations, text processing — either impossible or painfully hacky in a restricted scripting subset. The most consistent ask from builders has been: "I need real Python with real libraries."Done. Python Script Actions let you write full Python 3 directly in Agent Studio — with access to all built-in modules and a curated set of pre-approved external libraries. They plug into Compound Actions and Conversational Processes exactly like APIthon scripts, but with dramatically more power. Define input arguments from slots or previous step outputs, write your logic, and the value of the last line becomes your output. That's it. What you get:→ Full Python 3 with all standard libraries (json, datetime, re, math, collections, etc.)→ 8 pre-approved external libraries out of the box: pandas, numpy, scikit-learn, beautifulsoup4, nltk, plotly, seaborn, pycryptodomex→ Same integration model

If you found an ambient agent on the Marketplace, you already know the pain: there's no install button. You're staring at someone else's fully-built agent and manually recreating compound actions, trigger configs, webhook listeners, and mappings by hand. Nobody was doing that.That's fixed. You can now install ambient agents directly from the Marketplace into your environment in a single flow. Webhook plugins, scheduled trigger plugins — they all install cleanly with all their compound actions and mappings imported automatically. Same process also powers dev-to-prod promotion, so sandbox-to-production workflows are first-class now.What's included:→ One-click Marketplace install — ambient agents now have an Install button. No more manual recreation.→ Automatic asset import — compound actions, trigger configurations, and mappings come along for the ride.→ Smart asset resolution — if a component name conflicts with something already in your environment, the installer lets you rename your e