Announcement: Sunsetting Legacy Analytics SFTP Reports
As part of our commitment to modernizing our data infrastructure and aligning with the Classic Bot deprecation, we are officially sunsetting legacy Analytics SFTP reports. These reports were designed to serve data exclusively for the Classic Bot experience. As we transition toward a more integrated AI Assistant environment, we are moving all reporting to our high-performance Data API and Product Dashboards.
What is Changing?
The following reports and their associated SFTP access will be deprecated:
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All Classic Bot usage and performance reports.
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daily_user_roster
-
daily_triage_record
Where to find AI Assistant analytics data
To ensure your team has uninterrupted access to the insights you need, please transition to the following alternatives :
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For
daily_user_roster: Utilize the/usersentity within the Data API. -
For
daily_triage_record: Use the Triage Insights Dashboard and the "View Tickets" download functionality.
For all raw data related to the AI Assistant, we recommend utilising the Data API for automated ingestion or our AI Assistant Dashboards for visual analysis. Transitioning to the Data API provides significantly more granular visibility into AI Assistant performance and user engagement than legacy SFTP methods.
Support & Documentation
Please refer to our AI Assistant Analytics Product Documentation for detailed walkthrough on available AI Assistant Insights and data_api setup instructions. If you have additional questions regarding this deprecation or the Data API configuration, please reach out to your CSM.