Inspiration, Tips, & Spotlights

Meet Kelby Crandall. He’s a system administrator at BambooHR, where he’s spent nearly seven years helping the company scale through rapid growth, change, and innovation. BambooHR provides an award-winning HRIS platform for small to medium-sized businesses, and during a period of hypergrowth, the need for around-the-clock support became clear.When describing the value of Moveworks, Kelby puts it simply:“Energetic, efficient and reliable? I like those words just because reliable, we were looking for something 24/7. It's very energetic. The company really took part of it. And BambooHR is really taking a part of Novi or Moveworks and it's made it fun for people to be able to interact with Novi. Yeah. And those are the three words I would say.”That reliability was critical when Bambo

Share your tips and what has worked for your organization in the comments below! 

Hi everyone! 👋Have you seen successful strategies for shifting agent behavior to actively promote your AI Assistant? What incentives or approaches have worked well in your organization?Would love to hear your thoughts and experiences!

Before we head into a 3 day weekend (for those of us in the states), let’s take a moment to celebrate the big AND small wins that made it awesome. Whether you crushed a major milestone, had a great meeting, learned something new, or just managed to keep your plants alive it all counts! 🌱💪 👇 Drop your wins in the comments! 👇Let’s hype each other up and head into the weekend feeling proud and inspired. 💥

Meet Jordan Craig ​(@jordancraig) who is the driving force behind Skyscanner’s viral Calendar Management AI Agent - an innovation that’s transforming how meetings get booked. Built in collaboration with Senior System Engineer Adam Newman, this powerful agent checks colleagues’ availability and instantly schedules meetings, all without the back-and-forth. Already live in production, it’s saving time, minimizing context switching, and proving how impactful a well-designed AI Agent can be. We caught up with Jordan to learn more about the inspiration behind the agent, how it came together, and what advice he has for others building with Moveworks. Here’s what he had to say:

Hey Moveworks Community! 👋We’re always looking for ways to make this space more valuable, insightful, and fun for YOU! Whether you're here to learn, share, or connect, we want to tailor our content to what excites and inspires you the most.What kind of content would you love to see more of? 🤔 🎥 Tutorials & deep dives 📚 Best practices & success stories 🔥 Industry trends & insights 💡 Tips, tricks, and expert advice 🤝 Community spotlights & networking opportunities Or is there something else on your wish list? Drop a comment below and let us know! Your feedback helps shape the future of this community. 🚀Looking forward to hearing your ideas! 💜

Hello there,Did anyone have success integrating moveworks with Cornerstone? If yes, I would like to hear about it. We are facing some challenges related to the response, so I thought to check with the community. Thank you.

Taking a shot in the dark here, but I was wondering if whoever won the Sonos speaker from .Global would be willing to trade for the $250 gift card I won from the event? 

Little Joe, Corning’s first digital assistant, joined the company May 2022. Our group provides internal IT support to employees, no external customer support. Historically, we have been very customer-focused, we will do whatever is needed to resolve the issue/request (within approved parameters). Pushing people to a chatbot has been somewhat challenging as our population is very used to having their hand held through everything. We started out with a lot of self-help documentation (both internal and external), FAQs, acronyms and incorporated Little Joe with our IT ticketing system, ServiceNow. In 4Q2022 we expanded to include HR and US Payroll content. In 2023, we have added small groups in Finance and GSM, and continue to expand upon existing content. We have started each new “stream” in a phased manner, with FAQs and self-service information with the intent to expand starting in 2024. That gets other businesses started, then we can gradually work to expand services. It keep

I could submit this as a product idea, but since this is not about the bot itself, I am adding it as a question only for now. Let me know if I need to resubmit as an idea.

Hello Community Members!I’m Brian, one of the Community Managers here at Moveworks. As we continue to expand our online customer community, we want to hear from users like you on how we can make this space even more useful in your day to day work with Moveworks.Is there a specific forum that you wish existed that doesn’t? Have ideas for collaborating further with your peers? Let us know! This community is built for and by our customers, so please feel free to share your feedback with us!

For those of you approaching your bot launch date, or those who have recently launched, I wanted to share a great resource for mapping out your strategy & vision, along with your plans for the first 3 months post-launch.In this Program Charter presentation, you’ll find a number of recommendations around team roles & responsibilities, program governance, activity planning, employee communication plans, defining your strategic vision, and the metrics you should track to measure success. In the presentation’s appendix you’ll find samples of how you should approach these topics, but we encourage you to tailor your own charter to your organization’s unique needs.I’d love to hear how other organizations have approached defining your strategy and

Hi everyone! As part of your strategy to increase bot adoption, one of the best practices we recommend is the use of a new hire welcome message. This can be configured as part of your initial implementation or with the support of your Customer Success Manager post-launch.So what does an effective outreach look like? And how has your organization approached bot promotion for new members of the team to gain early buy-in?Consider a phased approach where the initial message is sent in the first few days post-hire, followed by touch points at day 7 and day 30. These timeframes should be adjusted based on your organization’s onboarding process. Determine which content you would like to include for each message. For the initial message, highlight the immediate actions that users should take, such as setting up their email/calendars or comple

I was going through the early community data in anticipation of opening the community up to more customers in a couple of weeks and the topics that have received the most views 👀 and engagement 📈 are those shared in this Move Inspiration 💡 area! Given that this is a space for you to share ideas and inspiration with each other, we have a CTA this week for folks to share more of their Moveworks wins!@ArmentanKM and @Andrew have done a wonderful job kick starting this effort, but I know more of you have awesome stories to share! Let’s see if we can get at least 3 more stories shared this week! No win is too small - sometimes the smallest ideas or successes have the biggest impact 🏔 . I’m looking forward to seeing more inspiring stories from this community! 

When we started our Moveworks Journey, the only struggle that we had here internally was “what do we call it?” and “what does it look like?”. I probably spent a bit more time on these questions than I should have, resulting in a delay in go-live for us. However, it was important to me to not only create a fully functional resource for IT help, but to create a brand that would be able to span beyond just IT when the time came.A lot of name ideas were tossed around internally and a few different avatar designs with the help of the Moveworks team. While they were all great, but I really struggled to decide on something that would stand out and could be a brand. I even considered a contest within IT at one point to find something. Since we had almost taken this task up to go-live, the runway got shorter and I was the one who had proposed bringing Moveworks into our environment, the name/avatar decision was left up to me by my leadership team. I finally had the epiphany that if “t