Consumers Energy, a Michigan-based natural gas and electricity provider, has been steadily expanding how they use AI to support both employees and field teams. After modernizing their service desk with Moveworks, they’re now exploring how their AI assistant, CEVA, can improve coordination between people, processes, and day-to-day operations.
Tomorrow, Joe Langa, IT Manager at Consumers Energy, will share practical examples of how his team is approaching this work — from connecting field crews with timely information to building internal tools that support safety, productivity, and decision-making.
🔍 Topics we’ll cover:
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How AI can assist field operations by helping route issues quickly and surface safety guidance
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Approaches to scaling self-service and automation across a large enterprise
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How Consumers Energy is using Moveworks’ AI Agent Studio to build solutions tailored to their environment
This session is a great fit for anyone interested in how large operational teams are applying AI in realistic, incremental ways.
👉 Register to join the conversation and learn from their approach.