From the Office to the Field: How Consumers Energy Wins with an AI-Powered Workforce

Consumers Energy, a Michigan-based utility provider of natural gas and electricity has never stood still when it comes to innovation. After transforming their service desk with Moveworks, they are taking the next leap — using CEVA, their Moveworks AI assistant to reimagine how people, processes, and field operations work together.

In this session, Joe Langa, IT Manager at Consumers Energy, will share how his team is building the foundation for an intelligent enterprise — where AI not only resolves tickets, but routes trucks, safeguards workers, and powers productivity from the control room to the field.

Discover how Consumers Energy is:

• Transforming field operations with AI by routing issues faster and delivering instant safety guidance to field teams.
• Scaling automation across the enterprise by connecting employees with self-service support and streamlined workflows.
• Building next-generation intelligence tailored to their unique business needs with the power of Moveworks’ AI Agent Studio

Consumers Energy isn’t just improving today’s operations — it’s laying the foundation for enterprises eager to learn, adapt, and deliver value in real time.

Register now to see how AI is powering the next era of productivity and performance.