From laptops and mobile devices to collaboration tools and global IT support, his team ensures that employees can focus on delivering value — not fighting friction. “The main problem we’re trying to solve is ensuring that people aren’t coming to work just to be hindered by the complexity… People are coming at work to actually deliver value, to create new products to support our customers.”
Amadeus set an ambitious goal: give employees back four hours per week to focus on business objectives. To achieve this, Fredic and his team turned to Moveworks. “Moveworks helps us solve these challenges, mainly by surfacing information and processes that were sometimes hidden to the employee through the agent. So it’s very easy now for the people to go to the agent, ask a question, and be guided — or even have the agent implement part of these actions.”
The results have been tangible: support calls reduced by 44%, CSAT rising to 3.8 early in the journey, and 16,000 employee hours saved globally per month. Their Moveworks-powered agent, named Hubert, is already integrated with ServiceNow and expanding into Salesforce, Workday, and the Microsoft ecosystem. The long-term vision? A single intelligent agent that orchestrates across all systems, so employees don’t waste time deciding where to go. “The strategy is to start with Moveworks… where the employee just goes to Hubert, asks a question, and Hubert takes care of all the different bots.”
Fredic’s advice to other leaders is clear: “Go all in. It’s important to start, and to start now. Embrace the fact that not everything is perfect — but it’s okay. Define what ‘good enough’ looks like, and invest in change management, both for employees using AI and for the people implementing it.”
Community takeaway: Frederick highlights two critical truths: adoption is as much about change management as it is about technology, and “good enough” is often the fastest path to value. How do you balance iteration vs. perfection when rolling out new AI solutions?