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Hey,Your plugin went from 2 seconds to 8 to respond to your user. You didn't change anything. You just added a second action to the conversation process, then a third, then a fourth. Now the user stares at a spinner and you're filing a bug about "slow plugin response times."It's not a platform bug. It's an architecture problem, and there's one golden rule that fixes it.The Golden RuleHere it is:Never execute two action activities in a row in a conversation process without collecting a slot in between.That's it. One sentence. The single most important architecture pattern in Agent Studio.Why it mattersHere's what actually happens when you chain actions in a conversation process. Conversation processes are deterministic code paths: the reasoner will execute each activity in order regardless. But between each action activity, the reasoner still has to process the output. Each

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at Motorola Solutions, for an honest and insightful look at Motorola’s journey from a homegrown support bot to a scalable, enterprise-ready AI assistant: Echo, powered by Moveworks.Here’s your quick recap with key takeaways 👇 🧩 The “Build vs. Buy” MomentMany organizations have the talent to build internal to

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer now live in the Marketplace. Dive in to catch up on what’s launching, rolling out, and happening in the community this month👇📣 Coming Soon: Transition to Now Support starts on March 16Support is moving to ServiceNow’s Now Support: All new Moveworks support cases must be submitted through the Now Support Portal starting March 16, making it faster and easier to get the help you need and elevate your experience with Moveworks. What to expect during the transition: Open cases will be migrated to Now Support the week of March 16 (and remain accessible in the current portal during the transition). Closed cases will not be migrated but can be requested through Now S

If you're not sure where to start in the community, this is one of the most useful things you can do in the first few minutes.Each product forum has a Subscribe button in the top right corner. When you subscribe, you'll get an email notification any time a new topic is posted in that space. No need to remember to check back manually.How to do it:Navigate to the product forum that matches what you're working on (AI Assistant, Agent Studio, Enterprise Search, etc.) Look for the Subscribe button in the top right Click it. That's it.You can subscribe to as many forums as you'd like. If your focus changes or the emails get to be too much, you can unsubscribe the same way.Not sure which forums are relevant to you? Start with the ones that match your current Moveworks prod

Hey builders!We just shipped a brand new docs experience. If you've been to help.moveworks.com recently, you already noticed — we moved everything to docs.moveworks.com.New platform, new URL, and a bunch of upgrades that make finding what you need way faster. Here's what changed and why you should care. Finding Your Way Around: Product SwitcherThe biggest navigation change: there's now a product switcher at the top of the docs.Instead of scrolling through one massive sidebar trying to find the right section, you pick your product area first — Agent Studio, APIs, platform guides — and the sidebar filters down to just what's relevant.If you've ever ope

Hey,I used to write slot descriptions like mini-prompts. "Extract the Jira ticket ID from the user's message. If they say 'my ticket,' look up their most recent open ticket." Paragraph-long instructions trying to get an LLM to do what a single API call could do.That's what resolver strategies replace.Last issue we unpacked the basics — inference policies, descriptions, validation. By the end of this one, you'll know how to wire up resolver strategies, when to use static vs dynamic resolvers, and how disambiguation keeps your plugin from guessing.One Big Thing: Resolver StrategiesSlots collect inputs. But "my bug ticket" isn't an ID. It's context. Something has to convert that into a structured value your action can use. That's what resolver strategies do.You can attach a resolver in two ways:On a custom data

We are new to Moveworks and very excited for what is coming for us. During demos and some testing, we noticed that that when a chat with a live agent is started, the end/close button’s position could potentially make it easier for users to unintentionally close the chat. I would love to hear comments from people from this community and see if it is only us 😅Thank you

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified portal and autonomous workflows to turn employee requests into governed, end-to-end execution for over 200 million employees across the globe.Join us and ServiceNow Thursday, February 26 at 10 AM PT to learn more and experience the frontier of work firsthand. Learn more and sign up. 

Big thanks to everyone who joined Esther Dsouza and Will Davis for this technical walkthrough on how ServiceNow teams are deploying agentic AI with Moveworks in live production environments — with real examples of search, actions, approvals, and proactive workflows.Here’s your quick recap with key takeaways 👇 🧠 The Big Idea: ServiceNow + Moveworks = An “Intelligent Front Door” for EmployeesServiceNow is your system of record — Moveworks becomes the conversational layer that helps employees find answers and take action across systems without needing to know where

The ProblemMoveworks has a native ServiceNow approvals flow that includes three plugins (Approval Information, Update Approval Record, and List of Approvals). In a perfect scenario, the user would simply ask to show details on their approvals and ask to approve only one record at a time. The more common scenario, users ask to approve multiple records at once and because the chat bot supports planning it will attempt to complete this task and sometimes it can work, but most of the time it fails. The SolutionWe can disable the native plugins and create a custom plugin that supports bulk actions and recreates the native functionality. The downside to this approach is that the calls would be real time and I suspect the native plugins ingest the approval details which is why it serves the inf

The Agent BuilderYour plugin keeps asking users for things it should already know."What's your employee ID?" — it's in their profile. "Which ticket?" — they just mentioned it. "Who's the requester?" — obviously them.This is the slot inference problem. And once you understand how slots actually work, you stop building plugins that interrogate users and start building plugins that just... get it.By the end of this issue, you'll know how to configure inference, write tight descriptions, and validate inputs — so your plugin collects what it needs without wasting round trips.One Big Thing: Slots, UnpackedSlots are the inputs your plugin needs to do its job. "Close my Jira ticket" needs a ticket. "Book a meeting" needs attendees. "Submit PTO" needs dates.slots: ticket: type: u_JiraIssue de

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖 February Webinars and Office HoursFeb 4 — Live Product Tour Feb 5 — 📌 Developer Office Hours: Sign up now Feb 18 – 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow🚀 Product UpdatesCheck out the late

Easy win for the Moveworks Web Assistant. We are a Google shop and maintain a required pinned folder of bookmarks for all employees, giving them quick access to the most important places to find information. We recently added the Web Assistant URL to this bookmark list and have found that it’s helping employees access the assistant more easily and driving adoption up. It’s been a simple, quick win for the team.See Screenshot below.

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient agents with proactive, event-driven workflows Marketplace plugins that speed up your deploymentRegister here!Joining? Leave a comment below!

Hello Team,I have recently created a Confluence connector and successfully ingested internal Confluence pages into our Moveworks bot. Most of the articles/pages were ingested without issues.However, I noticed that a restricted page in Confluence (with page-level permissions limiting access to certain users/groups) was not ingested by the connector.Could you please clarify if this is the expected behavior of the connector? Does the connector skip pages that have restrictions, or is there a way to include them in the ingestion process? 

HeyI built two Agent Skills last week.The first one turns rough text into polished frontend code using React and Tailwind CSS — drop in some ideas or a sketch, get back a website in seconds. The second one reads all my writing samples and generates a style guide so that anything my assistant writes next sounds just like me.Both took about 20 minutes. Just markdown files with clear instructions.Here's what a snippet of the 150 line voice-analyzer skill looks like:# Voice Analyzer SkillWhen given writing samples:1. Extract sentence patterns (length, rhythm, punctuation)2. Identify vocabulary preferences (technical vs. casual)3. Note structural habits (how paragraphs open/close)4. Output a style guide with 3-5 concrete rulesUse this guide when writing future content.They're simple. Markdown Files. No Infrastructure. No Loops. No Orchestration. Chef's kiss.And t

Device issues are one of IT’s biggest headaches, but many can be proactively prevented. ​@mirel.ivan from Keysight built an Ambient AI agent that is able to listen to Nexthink events and alerts device owners the moment a problem arises. It then evaluates the event details, compares them against available Remote Actions, and automatically runs the right one to fix the issue. This agent can powerfully reduce manual triage and helps keep employees productive, rather than troubleshooting. Check out his video here i

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below - full details for this cycle posted our Product Updates hub:🗺️ Live Product Roadmap: [For Customers & Partners only] Our product roadmap is now live in the Moveworks Community, giving customers real-time visibility into what’s shipping next, with interactive roadmap items you can explore, upvote, and discuss as plans evolve. 🎉 Enterprise Search upgrades: Search now intelligently groups related documents

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find HereThis archive features past issues of our newsletter, covering:Technical deep-dives into agent architecture and design patterns Real-world builds

Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments and would slow adoption. Is there a automation tool that can be used to edit and modify the tables for improved readability? How do other companies edit their existing and legacy documents? Thanks

Post updated with new information on Mar 4, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use. OpenAI released GPT-5.1 on November 13, 2025. We’re excited to share we’ve conducted a full set of evaluations to assess its performance relative to GPT-5 and GPT-4.1. The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use.Live today, in the Moveworks AI AssistantGiven GPT 5.1'

Welcome to the first issue of The Agent Builder — a lightweight update for the developers building agents. Editions will cover technical breakdowns, common patterns, actionable updates, and real builds. What are File Slots?Slots describe the inputs that your agent collects from a user to proceed with a task. File slots make it possible for your AI agents to collect files like expense receipts or invoice PDFs.File Slots help AI agents escape JSON to become Multipart.The core tension you may have come across: agent frameworks are JSON-first. LangChain, Semantic Kernel, even our old setup, everything flows through structured payloads. Files don't fit that model, so you rely on hacks:Base64-in-JSON: Bloats ~33%, longer transfers, memory spike on decode "Paste a link" strings:

Hello EveryoneTrying ingest Unily , created connector as per https://help.moveworks.com/docs/content-integration-unily.But in internal knowledge ingestion , no wizard is coming up(not like we have during service now setup), and not able to ingest, can anyone guide on this the right way 

Hi All,I am trying to send a slack message from a plugin.I have a formatted HTML message coming as a part of json payload.as shown below:{"message": "<br>The below <b>Purchase Order</b> is set to expire in 90 days or less.<br> Please review the details, and then indicate if you would like to initiate a renewal or not.<br> • <b>PO Number</b>: <a href="https://www.google.com">PO1100004112</a><br> - <b>Requisition BU</b>: TEst, BU.<br> - <b>Supplier</b>: Test Supplier <br> - <b>Requester</b>: test.user@test.com<br> - <b>PO Description</b>: Test Support Fee<br> - <b>PO Total Amount</b>: 50,000.00<br> - <b>PO Remaining Amount</b>: 18,500.00<br> - <b>PO Expiration Date</b>: 31-Dec-2025","recipients": ["dhotre.virupaksha@airbnb.com"],

For People Lookup, it’s not recognizing our employees named “Wesley” as “Wes”. What are some ways for users to be able to look up Wes and found Wesley? Is it possible to set a conditional rule in “Source-Specific User Attribute Mapping” in Import User advanced setting so that anyone named Wesley can be recognized as Wes as well? Any ideas?