Community Central

Ready to build a Center of Excellence (COE) that drives innovation across your organization? Our new course, Building and Scaling Your AI Center of Excellence, gives you the strategy, framework, and tools to make it happen.In this session, you’ll learn how to: Establish a COE that aligns with business goals and enforces governance Define roles and responsibilities for AI success Scale agent development with centralized, decentralized, and hybrid models Apply the Moveworks Agentic AI framework to operationalize your COE This course is for AI innovators, developers, and enterprise leaders who want to move faster, solve smarter, and scale further—together,

Hey everyone 👋 I’m new here. Curious, what’s the simplest AI use case you’ve rolled out that actually had the biggest impact at your org?I’m talking small things that made a real difference, maybe something that started as an experiment but ended up saving time, cutting headaches, or just making life easier for your team.Would love to hear your examples!

Idea: Turn raw feedback into actionable insights for better customer experience. We’re excited to share an idea to make CSAT feedback more meaningful and actionable. Here’s what we’re planning:Capture Free-Text ResponsesCSAT survey comments are now flowing into the Data API.Link Interactions for ContextIntegrate parent interaction IDs for file ticket link clicks and MW form agent handoffs. This will require significant engineering effort but will provide richer context.Mandate Comments for Low ScoresRebuild the CSAT process in Agent Studio to require comments for lower ratings—acknowledging trade-offs in analytics.Better Feedback AssociationUse user IDs and timestamps to link interactions with specific topics/domains tied to poor scores. Our goal: Deliver these enhancements on time and make CSAT insights

Ambient agents anticipate needs and take action autonomously, bringing humans into the loop when it matters. They’re always-on, system-driven AI agents that operates in the background and spring into action the moment they’re needed. They don’t wait for a user prompt. They listen. They act. They serve as an invisible, intelligent workforce.Learn all about what this means by clicking HERE. And then come back to share in the comments what you would build with an ambient agent 😄

Hi everyone!I wanted to invite you to join us for a look at the next frontier of the Moveworks platform. We’ll unveil a set of capabilities that’ll allow you to go beyond a single assistant and turn your employees into ✨ super employees. ✨Imagine empowering every department with its own AI assistant…🤝🏻 An expert assistant for recruiting 🔒 A security analyst ✍ A sales coach...and morePicture a reality where these AI assistants are not only easy to assemble and deploy, but also govern. Join us on Nov 5th where we’ll cover Moveworks' evolution into a platform that serves both universal and more specialized needs side by side. It isn’t one AI assistant for everything; it's the right AI for every task, every team, and every challenge. Sign up here: 

I submitted my assignment but there is no update and no progress so far. I found there is no academy support to help me on this.

Hello, Keen to hear if anyone is using Moveworks to help manage their shared mailboxes?My goal is for business to manage their own shared mailboxes without coming to IT to update permissions. cheersLes

I have been trying to set up an MS Graph connector but have had no luck using the knowledge article: Connector | Microsoft Graph. Should I be able to edit a connector once it has been created or is this not an option? Do I need to create a new connector each time I want to test a new configuration for a connector? After saving/testing my connectors many of the variables for authentication are being deleted and I worry this is causing my connector to fail. Is this typical or are these Agent Studio bugs? Additionally, would I need Access tokens (used for implicit flows) enabled for the Moveworks application within the Entra Admin Center?

We’re thrilled to announce that Moveworks will be at the GovAI Summit 2025 next week!Join us as we connect with public sector leaders to explore how AI is transforming government operations and employee experience. Stop by booth #12 to see how Moveworks helps agencies boost productivity and streamline support through secure, conversational AI.

Hey everyone! If you’re new here, we’re so glad you joined us! 🎉 We’ve seen a wave of new members recently (especially from hackathons 👀), so here’s a quick TL;DR to help you get settled in: 🧠 Product Q&AGot a question about Moveworks? Head to the Product Forums: the best place to get help, share your insights, or see how others are building with Moveworks. 💬 Community CentralWant to talk shop, swap ideas, or discuss broader topics like AI adoption and automation strategy? Jump into Community Central for open conversations. ⚡ AI Hackers GroupIf you love experimenting with prompts, building agents, or testing what’s possible with Moveworks —

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever they need it. By bringing the Assistant to the web, Moveworks is stepping right into the center of work. We're meeting employees directly in their flow, helping them stay focused, move faster and unlock even more impact from every interaction.From chat companion to the center of workToday, our AI Assistant helps employees inside tools like Teams & Slack, service portals, and intranets. But employees spend far more of their day in the browser than they do in chat. And as we evolve

From laptops and mobile devices to collaboration tools and global IT support, his team ensures that employees can focus on delivering value — not fighting friction. “The main problem we’re trying to solve is ensuring that people aren’t coming to work just to be hindered by the complexity… People are coming at work to actually deliver value, to create new products to support our customers.”Amadeus set an ambitious goal: give employees back four hours per week to focus on business objectives. To achieve this, Fredic and his team turned to Moveworks. “Moveworks helps us solve these challenges, mainly by surfacing information and processes that were sometimes hidden to the employee through the agent. So it’s very easy now for the people to go to the agent, ask a question, and be guided — or even have the agent implement part of these actions.”The results have been tangible:

Want to make sure you never miss updates on the conversations you care about most? Just hit “subscribe” on any forum or group.👉 By following, you’ll get notified when new discussions pop up, so you can jump in, share your perspective, or pick up helpful insights right away.Stay in the loop, stay engaged, and stay hydrated!. 🙌 

Did you know you can find and join groups tailored to your interests in our community? Whether it’s for sharing tips, discussing industry trends, or collaborating on projects, there’s a group waiting for you!✨ How to get started:Click on “Groups” in the navigation menu. Browse Groups available Hit “Join” and start engaging!  What group do you want in this community? Share your thoughts below! 

Have you considered building an internal champion program with your employees to give them early access to help with testing, feedback, roadmap ideas? How have you found success with similar initiatives?

Welcome to your monthly dose of all things AI — where we unpack the breakthroughs, the bizarre, and the beautiful ways AI is shaping our world. Whether you're knee-deep in prompt engineering or just here for the robot jokes, we’ve got something for you.🗞️ Big Headlines in AISubliminal Learning: Language Models Transmit Behavioral Traits via Hidden Signals in DataResearchers discovered a surprising phenomenon called subliminal learning, where language models trained on data generated by another model can pick up the original model’s traits—even when the data appears completely unrelated to those traits. Read more here

Monika Korolczuk, part of the IT organization at Databricks, is on a mission to make the employee experience seamless at scale. When she joined, Databricks had around 3,000 employees — just three years later, it’s more than 8,000 and still growing fast. “With that scale comes a lot of challenges and opportunities around meeting the business needs,” Monika said. “We’ve been trying to keep up the pace and ensure that, as the company comes to address customer needs, we can also internally keep up with that.”Moveworks first came in to support Databricks’ IT evolution journey — enabling orchestration, implementing workflows, and later expanding into HR and beyond. The team completed an 8-week implementation, but at first adoption was just 10% due to minimal change management. “So, we went back, we revised our use cases, did some internal campaigning… that was a gam

We get it, sometimes you want a fresh start, a clearer identity, or just a name that fits better. While you can’t change your username directly in your profile settings, we’re happy to help!📩 To request a new username, just send me a DM with the name you’d like to use. I’ll confirm it’s available and make the switch for you.A quick note:Usernames must be unique No spaces or special characters (underscores are fine!) Keep it professional — this is a shared space for collaboration  Let me know if you have any questions!

Join us at the iconic Chase Center, home of the Golden State Warriors, on 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟳𝘁𝗵!  𝗪𝗵𝗮𝘁 𝘁𝗼 𝗲𝘅𝗽𝗲𝗰𝘁: Exclusive hands-on development within our agentic AI platform and latest product innovations, including 𝘢𝘮𝘣𝘪𝘦𝘯𝘵 𝘢𝘨𝘦𝘯𝘵𝘴, + a chance to win exciting challenges (with prizes). Partner spotlights & real-world customer use cases. Collaboration & networking with a community of developers, architects, and AI enthusiasts.

The era of AI experimentation is over — 2025 is all about strategic implementation and real business impact. Check out our latest report: 4 Big Shifts IT Teams Are Making with AI in 2025 👉 Read it here! Inside, you’ll find:✅ The new benchmark for IT performance in the AI era✅ Why centralization is key to simplifying operations✅ How enterprise search can slash IT workloads✅ What it really takes to build agentic AI — and deploy it at scale

Hi community! We are excited to share the latest Moveworks happenings with you in our August edition of  “All things Moveworks”. Keep on reading  to get in the loop! Product UpdatesCheck out the latest updates below. As a reminder, you can find the latest in our new “Product Updates” page.

Communities are powerful spaces for sharing ideas, asking questions, and learning from a wide range of voices. But sometimes, the most valuable conversations happen one-on-one. Whether you're following up on a great comment or just want to connect more directly, sending a DM is a great way to take the conversation further. Here’s how to find and send direct messages in the community. 👇 Find your messages by clicking on your profile icon at the top right hand corner of the screen. Then find “private messages”. Here you will be able to see all of your private messages. Or simply click HERE.

We’re excited to introduce four new Special Interest Groups (SIGs) in the Moveworks Community — built to help you connect more deeply with peers facing similar challenges and exploring similar opportunities. Whether you're looking to exchange best practices, dive into role-specific use cases, or build your network, these groups are here for you.AI in Healthcare – The AI in Healthcare group brings together industry professionals to explore and advance the use of AI in the healthcare & life science industry including streamlining operations, and driving innovation across the healthcare ecosystem. AI for Finance & Procurement – The AI for Procurement & Finance group unites leaders to explore how AI can drive efficiency, accuracy, a

Please help us understand which HR function you think would benefit most from AI automation! If we missed a key area, drop it in a reply!

The Moveworks Product Ideas Portal is your space to share what you'd love to see us build next. Your suggestions help shape our roadmap, and the more detailed your idea, the better our product team can assess it. What makes a strong Product Idea? A great idea includes:A clear title that summarizes the value A detailed description of the need and current pain A user story to help us understand your perspective Here’s a helpful format to follow:📝 “As a [persona], I [want to], [so that].”