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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    nicole.hulst
    nicole.hulstKnown Participant

    Connector for process documentation tools5. Not Enough Info to Make Decision

    We would like to have our Bot ingest Knowledge from our process documentation tool so that users can have their questions about IT and other processes answered. We use stages as process documentation tool but I’m sure there are other similarly working ones and a lot of benefits would come from being able to use them as data sources

    3
    kyril.remillard
    Forum|Forum|1 year ago
    julie.leungNew Participant

    Native Approval Include Manager then App Admin Approval Flow4. Future Consideration

    There is already a native flow for approvals in Moveworks Setup that goes from a first approver of the app admin, and then secondary approval step as the manager, however I would like to see a native flow that is used more often here with first step approver being the user’s manager, and second step being the app admin(s). It would be convenient for us to have this as a native flow versus having to write it in json in the approvers code.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    Jared
    JaredInspiring

    Thread Bot Replies for Bot Action Items4. Future Consideration

    When the bot presents an action item (change password, approve time off, etc.) and there are several of these back-to-back, when I click the button(s) to take action I get a response from the bot at the bottom of the conversation.For example, I am out for a couple days and come back to 5 requests for time away. When I click the first (chronological) request, I get a confirmation at the bottom of all requests. It would be helpful if these kinds of replies from the bot were threaded.  

    2
    kyril.remillard
    Forum|Forum|1 year ago
    mayiguerraNew Participant

    Read-Aloud & Voice Memo Messages / Responses4. Future Consideration

    Our service desk team has reached out with an idea to assist our large group of users who may not be very tech-savvy. At present, users type their queries and receive text-based replies with suggestions. However, we have noticed that many users hesitate to type messages because explaining everything in detail through text is not always practical. Additionally, long text responses can feel overwhelming, and users may not be inclined to read them thoroughly.To enhance the user experience, we suggest implementing a voice command option along with the transcript. With this feature, users can leave a voice note explaining their issue and receive voice-based suggestions that guide them step-by-step through resolving the problem.This would make the process more engaging and convenient for users, encouraging them to use the feature more frequently, and ultimately improving our overall customer experience.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    denis.barrosNew Participant

    Servicenow Approvals notifications3. Existing Functionality/Native Skill

    Standard approval notifications should have a determination for what the approval is There are cases where a single request might require different approvals and the user should be notified at what stage of a request the approval is for  Adding a “approval description” as part of the notification would be necessary to be able to separate the requests

    2
    kyril.remillard
    Forum|Forum|1 year ago
    mayiguerraNew Participant

    Employee Comms Screen Effects4. Future Consideration

    Our IT Team is planning an awards ceremony, and our IT Communications team has a product idea we’d like to propose. We envision a feature for the bot that allows it to send out campaign messages with engaging screen effects, such as confetti popping up, rather than just using a GIF at the end of the message. This would help to create more excitement and anticipation when sharing exciting or celebratory notifications as we share these type of notifications with teams.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    kacalaNew Participant

    Removing some information for updated tickets4. Future Consideration

    Hello,Our team recently moved over to the new Copilot experience, I believe about a month ago, which has been a great experience so far.  It’s nice to get a summary of the answer we’re looking for and to receive the sources of where it’s pulling the information from.  We also noticed that users aren’t responding to tickets as much as when we were on the classic version.  We believe this is because of the new ticket status update from concierge with Copilot.  Before on the classic version when we get an update of the ticket, it would show the ticket number, the short description and the updated comment.  Simple and concise and a nice summary of the updated ticket. Now with Copilot we get a lot more detailed information that just creates a lot of noise, which isn’t the best experience for our end users.  In the Copilot updated ticket we get : Ticket Number - Short Description Last Activity - This is where the updated comment is, but with a glace you can barely notice it Last Update - Date and time Opened By - Who opened the ticket, which is usually the user or the bot Requested for - This is the user  Created at - when it was created  Assignee - The current IT person it’s assigned toWe went from the classic experience of getting the ticket number, short description and updated comment, a nice summary the updated comment, to the 7 listed items I added above.  Unless you’re hunting for the comment, you can quickly miss it if you’re taking a glance at the ticket.  To me when I see the new copilot updated version, I just think “Ohh okay it’s been assigned to this IT person” and I’ll go about my day.  Hoping this feature can be re-added in the future. Best,Kevin

    2
    kyril.remillard
    Forum|Forum|1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Draft Mode6. Delivered

    Key DatesPreview: October 2024What is itSave your Paths, Queries, and Events as drafts so you can come back and finish them later. This will be tied to the release of Sandbox Promotion. As imported plugins will be saved in draft mode by default.   FeaturesSave Draft: Hit the save draft button any time that you want to save your progress and come back to it later.

    2
    Ajay Merchia
    Forum|Forum|1 year ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Next-gen HTTP Editor6. Delivered

    Key DatesLimited Preview: August 2024 Preview: October 2024What is itQuickly set up and test API actions with our revamped, one-step API editor.FeaturesImport API requests: import cURL requests from API Documentation or Postman to instantly set up your API. Test APIs: Validate your API works by sending a test request.

    15
    Ajay Merchia
    Forum|Forum|1 year ago
    PoojaVS
    PoojaVSParticipating Frequently

    API action description in Next Gen HTTP Editor7.0 Duplicate

    Previously, we had the option in Path to provide a customized response message after an API execution in the "API Action Description." However, the Next Gen HTTP Editor does not currently include this feature and always returns a default response message “I’ve gone ahead and taken care of your request”, as shown in the image below.It would be great to have this option to modify this default response message in the Next Gen HTTP Editor as well. 

    3
    Ajay Merchia
    Forum|Forum|1 year ago
    sarthak
    sarthakEmployee

    Sandbox promotion (fka. Import / Export)6. Delivered

    Key DatesPreview: October 2024 What is itWe’ve heard you about your struggles when moving sandbox plugins to production. You have to copy-paste between two different windows, test how the plugin triggers in prod, and validate the user experience and copy tons of data back and forth.Now you can seamlessly promote your plugins between your Moveworks instancesFeaturesSee documentation: https://help.moveworks.com/docs/plugin-promotion

    13
    Ajay Merchia
    Forum|Forum|1 year ago
    sujit gaikwadKnown Participant

    Show the API response time in CREST logs4. Future Consideration

    Hi, To enhance and expedite the support process for resolving issues, could we add the API response time to the CREST logs?   This would allow support engineers to perform a more in-depth analysis of issues before raising them to the Moveworks team or the API Integration team.   Having this data readily available can reduce a few extra steps and delay in the issue resolution process. Regards

    3
    Simon Vassallo
    Forum|Forum|1 year ago
    zaliEmployee

    Add ability to allow Fresh Service Forms to be ingested even if group_visibility': 24. Future Consideration

    Our docs say articles have to have the field group visibility set to 1: 'group_visibility': 1I understand 1 denotes visibility to all requesters and 2 for restricted visibility. However, some organizations have set this up to stop users from different parts of the organization accessing the forms in the portal. Moreover, even though forms ingested here would need to have similar rules setup on the Moveworks side, it would be a better option than to drop the forms all together in the event that an org needed restricted visibility on their end and cannot change this field to 1.

    3
    Forum|Forum|1 year ago
    PoojaVS
    PoojaVSParticipating Frequently

    Followup bot action after the bot response in path5. Not Enough Info to Make Decision

    We are building a drill down path consisting of a series of questions that leads to relevant article/text/form response from the bot. We want to trigger another follow up bot action after the bot response.In our case, the bot gives a form or article as the last response after the series of multiple choice questions. We want to again trigger a multiple choice question or execute an API  as a bot action after the bot response. We want to ask the user if the response answers their query or not. We propose a mechanism that allows us to configure another follow up bot action after the bot response / bot action without configuring user trigger in the middle

    4
    PoojaVS
    Forum|Forum|1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Plugin Library6. Delivered

      Key DatesPreview: September 2024What is itA library of the best plugins in our communityFeaturesFeatured plugins: Browse the popular recommended plugins Search by system: Find the plugins relevant to your business system Search by solution: Find plugins that solve vertical business challenges Library search: Browse all plugins in our library Configuration instructions: Detailed instructions for your platform owners to prepare for integration

    3
    Ajay Merchia
    Forum|Forum|1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Intelligence: Conditional confirmations7.0 Duplicate

    Key DatesLimited Preview: Q3 2024What is itImproves the end-user experience by reducing drop-offs due to excessive confirmationsFeaturesTBD

    5
    Ajay Merchia
    Forum|Forum|1 year ago
    JresorParticipating Frequently

    Creator Studio Roles Change4. Future Consideration

    Please move the ability to publish a CreSt use case to only CreSt admins, and not CreSt developers. If we had to use the existing 3 roles we offer today (Admin, Developer and Analytics Viewer), the roles would be modified as follows:Crest Developer - Can author a use case and launch to selected users but not all users. Also, can't view analytics Crest Admin - Can do everything a developer can do + can also launch use cases to all users + add/remove developers via RBAC + view analytics Crest Analytics Viewer - Can only view analytics (no change)Taking this a step further would be if someone wanted to push to all users, they could select that option, but this option would send an API call to something like ServiceNow to allow a flow to be built in ServiceNow. Once someone approved in ServiceNow the use case would be auto deployed to all users.

    2
    Ajay Merchia
    Forum|Forum|1 year ago
    jaime.rennKnown Participant

    Feature Request - API for MyMoveworks4. Future Consideration

    Requesting an API to the MyMoveworks data to help us keep track of number of users, knowledge and form ingested to name a few.   Would also like to be able to pull the alerts and agent status data - the mymoveworks setup is only available to our admins - but need more people to review the metrics on a day to day to ensure we are seeing the numbers we expect in knowledge ingestion , users, forms, etc.  A

    2
    kyril.remillard
    Forum|Forum|1 year ago
    ioanna.tzanetouNew Participant

    Customizable UI according to Company Branding4. Future Consideration

    We would like to make our Moveworks bot available both on Teams and on our IT support web portal. However, we are limited with customizing the UI according to our company’s branding, which in turn is expected to impact user adoption and experience. For example, one reason for that is, the Moveworks bot replaced a bot of a different vendor, which was previously positioned on the same spot on the portal, but with a rounded icon. Therefore users will not immediately be able to recognize that the current square Moveworks bot icon is also a bot they can use. In specific, we would like to be able to change the font size (especially if chatbots have long names), use rounded icons instead of squared, rounded edges on the chatbot window, different color for the text input field etc. like below: 

    3
    kyril.remillard
    Forum|Forum|1 year ago
    David.reynoldsNew Participant

    Teams content ingestion4. Future Consideration

    There is a lot of undocumented knowledge passed around in Microsoft Teams.I would like to have the bot review Teams channel:Chats for resolutions to a user’s technical support issue Files for resolutions or resources that would help someone resolve an issue  SharePoint sites for the same informationThis data could only be shared within a company and must include a disclaimer stating it is not to be shared with anyone else.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    Danielle.K
    Danielle.KKnown Participant

    Require a description for in-bot ticket creation4. Future Consideration

    When users submit a ticket through chatting with the bot, please make it possible for specific triage groups to require that users add a description before submitting the ticket.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    austin.krogh
    austin.kroghKnown Participant

    Interaction and Feedback Downloads4. Future Consideration

    Currently, Moveworks analytics allows for the download of 5K rows of data at a time, for both feedback and interactions. It would be very helpful if there was an option to “download all data,” even if this means Moveworks has to create a zip file with multiple .csv/excel files to accommodate all of the data. Thank you!  

    2
    kyril.remillard
    Forum|Forum|1 year ago
    austin.krogh
    austin.kroghKnown Participant

    Automatic Omni Response During Unexpected Outages4. Future Consideration

    Hello! Our company recently experienced an outage on the ServiceNow side that was impacting the employee’s access to knowledge articles. Although the outage was short (about 6 hours), it would have been helpful if we could have had our bot providing a scripted response to every user interacting with the bot during the outage - alerting them that they may experience issues accessing citations and that the bot’s response may not be fully accurate during this time. Perhaps as part of the communications dashboard? 

    2
    kyril.remillard
    Forum|Forum|1 year ago
    zainnabNew Participant

    Document Monitoring4. Future Consideration

    Feature Request: Enhanced Monitoring, Metrics, and Notifications for Document and Form Management Description: We are requesting the addition of monitoring capabilities and comprehensive dashboards to track all CRUD (Create, Read, Update, Delete) operations for documents and forms within the platform. This includes metrics that allow administrators to have real-time visibility into changes made by business units, ensuring that any updates, additions, or deletions to the knowledge base are easily trackable.Additionally, we request the implementation of a notification system to alert admins whenever new documents or forms are added or existing ones are updated. This feature will enhance transparency, improve oversight, and allow administrators to respond promptly to any significant changes in the document and form repositories. Key Features:Dashboards updated to display metrics and insights related to all document and form CRUD operations. Real-time notifications for administrators regarding new or updated documents/forms. Clear monitoring path for tracking changes made by business units to the knowledge base.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    zainnabNew Participant

    5 Star Feedback System with Optional Comment Field4. Future Consideration

    Feature Request: Likert Scale Feedback System with Optional Comment Field Description: We would like to propose an enhancement to the current feedback system, which currently only provides a thumbs-up or thumbs-down option followed by the ability to leave comments. We suggest implementing a Likert scale to provide a more granular feedback mechanism. This would allow users to rate their experience on a scale (e.g., 1 to 5), offering better insights into varying levels of satisfaction.Additionally, we recommend making the comment field optional, allowing users to provide additional feedback only if they choose to. Key Features:Replace the thumbs-up/thumbs-down system with a Likert scale (e.g., 1 to 5) to capture varying degrees of user satisfaction. Offer an optional comment field, where users can provide feedback if desired.

    2
    kyril.remillard
    Forum|Forum|1 year ago

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