Sync Moveworks Teams to Intranet

One of the key challenges with our current copilot is the lack of synchronization between the Moveworks Teams environment and the Moveworks webchat. This disparity leads to issues, as the bot often loses critical context required to provide accurate and consistent answers. As a result, users experience problems such as knowledge not showing, inconsistent behavior, and frustration when switching between platforms.

By implementing synchronized user chat history across both Teams and webchat, you could ensure seamless continuity and context retention, regardless of the platform the user is engaging with. This enhancement would not only improve the reliability and performance of the bot but also significantly elevate the user experience, fostering trust and efficiency in interactions.