Introducing Knowledge insights
Hello Admins!
We are thrilled to announce that Knowledge insights is currently live for US and EU regions. This is in continuation to User insights that was released last month and second in the series for 8 aggregated reports that we’ll build in the next couple of months.
You can find Knowledge insights under “Plugin insights” in the left nav bar. This dashboard will help you answer queries like :
- What knowledge articles or Files are of most help to your employees ?
- What are the topics around which your employees are filing tickets because of knowledge gaps?
- What are the topics that your employees queried but your copilot dic not find enough resources to surface ?
One common feature request that we have been receiving is around viewing all user interactions that are powering up these widgets. This is something that we are working upon and will keep updating the community on the progress !
Meanwhile, have a look at the new dashboard and let us know in case you have feedbacks / comments / feature requests / queries!
