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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    Lucas Rollo
    Lucas RolloCommunity Manager

    Action Retries4. Future Consideration

    Key DatesTBDWhat is itConfigure retry policies when an action fails in your plugin.FeaturesTBD

    1
    kyril.remillard
    Forum|Forum|9 months ago
    samujala
    samujalaEmployee

    Task Queue4. Future Consideration

    Key DatesTBDWhat is itConsolidate all employee tasks into a single queue with reminders, lookups, & actionsKey FeaturesTBD

    2
    kyril.remillard
    Forum|Forum|9 months ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Permissioned ingestion6. Delivered

     Key DatesTBDWhat is itMirror users and permissions for a permissioned RAG experience Learn more about Content Gateway here:  FeaturesRobust Permissions: Represent a variety of file-level & folder-level permission formats for your ingested Content Gateway content.

    2
    kyril.remillard
    Forum|Forum|9 months ago
    yagarwal
    yagarwalEmployee

    Full content ingestion6. Delivered

    Key DatesLimited Preview: November 2024 Preview: Q3 2025What is itContent Gateway is an extensible approach to integrating custom content systems with Moveworks’ Copilot Search (RAG) Full content ingestion fully indexes your content system through your organization’s iPaaSFeaturesMinimal infrastructure. Just build APIs matching our spec. No job scheduling, indexing, caching, storage, etc Multiple MIME types: Index PDF, DOC, and PPT mime types Simplified traversal: Moveworks manages traversal logic (pagination / nested structures) Support multiple systems: Build & configure up to 10 different custom systems

    9
    kyril.remillard
    Forum|Forum|9 months ago
    sarthak
    sarthakEmployee

    AI Agent Marketplace - Template Installer6. Delivered

    Key DatesLimited Preview: April 2025 Preview: July 2025What is itInstall publicly-available templates from our Plugin library via link-based install.FeaturesTBD

    5
    kyril.remillard
    Forum|Forum|9 months ago
    samujala
    samujalaEmployee

    AI Agent Marketplace6. Delivered

    Key DatesLimited Preview: April 2025What is itA surface for you to discover and deploy AI Agents in minutes. FeaturesCurated AI Agent Packs for you to quickly discover relevant AI Agents Examples of what an AI Agent can do Installation Templates to quick start building

    3
    kyril.remillard
    Forum|Forum|9 months ago
    beth.winekeParticipating Frequently

    Data API for Creator Studio Plugins6. Delivered

    Key DatesTBDWhat is itBuild your own usage analytics dashboards in tools like PowerBI, Looker, or TableauFeaturesTBDOriginal Product Idea from @beth.wineke We manage a few internal dashboards that include stats from the Bot Performance Insights and Answers Insights dashboards as well as Creator Studio Analytics. It would be helpful to have external API’s available to fetch the data so that we don’t have to manually populate the internal dashboards. 

    6
    kyril.remillard
    Forum|Forum|9 months ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Plugin reporting6. Delivered

    Key DatesTBDWhat is itAdd Creator Studio plugins to the Copilot insights dashboard. They already exist in some capacity, but we aim to evolve the way they are represented after our new Agentic Automation Engine is fully rolled out.FeaturesTBD

    3
    kyril.remillard
    Forum|Forum|9 months ago
    samujala
    samujalaEmployee

    Connector Consolidation6. Delivered

    Key DatesTBDWhat is it Use System Connectors inside of Creator Studio FeaturesTBD

    1
    kyril.remillard
    Forum|Forum|9 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Agentic Automation Engine 2.06. Delivered

    Key DatesLimited Preview: April 2025 Preview: Q3 2025What is itA collection of capabilities to build advanced AI agents with a full refresh to the four pillars of our Agentic Automation EngineFeaturesPlugin Decision Policy - Make deterministic decisions in your AI agent Slot Inference Policy - Control the slot extraction behavior of your AI agent Slot Validation Policy - Validate slot values before executing actions Custom Object Slot Resolvers - Convert any natural language to an API value by fetching & disambiguating Content Activities - Show KBs, Forms, & Text

    8
    kyril.remillard
    Forum|Forum|9 months ago
    YashvardhanNew Participant

    Allow Meta Tags/Fields in Service now Forms to be picked up by BOT1. New

    We would like the Moveworks Bot to be able to search service Now forms by the data inside the Service Now forms Meta Tags/Fileds.

    1
    Forum|Forum|9 months ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Agent Studio4. Future Consideration

    Give every developer access to our AI Agent Marketplace installer, low-code Plugin Workspace, & second-generation Agentic Automation Engine.

    0
    Ajay Merchia
    Forum|Forum|9 months ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Analytics + Raw Interactions -- . Gaps Identified in Ticket Interception Reporting Data1. New

    When I pull the ticket-interception report from the Analytics page, the data is incomplete. The report does not include the team or assignment group where the ticket was intercepted, nor does it show the KB IDs recommended by the bot, which we need for KB fine-tuning.Without this information, I’m unable to measure interception performance across assignment groups.I also checked the “Raw Interactions” table, but it does not provide filters for user email or interception-related attributes.As a result, we’re unable to present meaningful, team-level insights on the tickets intercepted by the bot, making it difficult to showcase success stories for each group.

    0
    priya.kornalius
    Forum|Forum|9 months ago
    ramapr1New Participant

    Remove 700px minimum screen width restriction for Web Assistant1. New

    The Moveworks Web Assistant currently enforces a hard minimum screen width of 700px. The mobile device browser view narrower than this (most commonly iPhones in portrait, many Android phones), the Web Assistant refuses to render.Please remove the 700px minimum width restriction and make the Moveworks Web Assistant fully responsive across all screen sizes.

    0
    Forum|Forum|9 months ago
    Ajay ChikaneNew Participant

    Improve ADA Comment Notification Formatting in MS Teams4. Future Consideration

    When a user-facing comment is received via ADA's comment notification in MS Teams, the text is displayed in a single line regardless of its original formatting, such as line breaks and spaces. This makes it difficult for users to read and understand longer comments.Enhance the ADA comment notification to preserve the original formatting (line breaks and spaces) when displaying comments in MS Teams, ensuring better readability and user experience.  

    4
    kyril.remillard
    Forum|Forum|9 months ago
    WPalmerNew Participant

    Employee Communications Segmentation1. New

    We have several departments that wish to also use MW Employee Comms.  However, there is no way to segment that and managing the long list of comms/surveys etc with no available filtering in the GUI has caused us to take pause on federating this module across various business units. Is there a plan to segment or provide filtering in the employee comms module?

    0
    Forum|Forum|9 months ago
    GmerNew Participant

    Add a trigger type for the backstop so that plugins can be run as a fallback option4. Future Consideration

    Looking for a solution to leverage an agent for a handoff. We would like to leverage an agent to gather data from a user’s experience if they hit the backstop and either offer open ended suggestions on next steps or alert teams that underlying data like KBs need to get updated or created.

    3
    Ajay Merchia
    Forum|Forum|9 months ago
    Simon Vassallo
    Simon Vassallo

    Password Expiry Notifications1. New

    Our password expiry notification start date is set to 14 days before the expiry date, providing a default notification cadence of 14, 7, 3, 1, and 0 days, as confirmed by the MW documentation and support team.For our specific needs, we would prefer to customise this cadence to 14, 7, and 1 days which is currently not possible.We look forward to a future release that will allow organisations the flexibility to tailor the notification cadence to their unique requirements. 

    0
    Simon Vassallo
    Forum|Forum|9 months ago
    christine.turgeonKnown Participant

    Allow client to choose wether we want to remove or not the option for users to block the bot or not1. New

    We would like as client, to remove the possibility for our users to block the bot. We are sending important communications on outages or security updates, but they are not reaching everyone. It is for campaigns, but once we add approvals and other push notifications, for us it could apply to any plugin or functionality. 

    0
    Forum|Forum|9 months ago
    tedgrabinskiNew Participant

    CSAT Score and Feedback comments in Data_API1. New

    We used the Data_API to retrieve Moveworks data into our company Databricks environment.  We would like to retrieve the CSAT score information and the feedback/comment associated with the interaction.  We see that the data is not available in the Data_API.We would like to retrieve the CSAT information so that we can review scores and associated feedback to identify areas of improvement.  We would also like the raw details so that we can calculate CSAT scores based on organizations using our internal people and organization sources.   

    0
    Forum|Forum|9 months ago
    jaime.rennKnown Participant

    Brief Me Enhancements - stop bad file types/file sizes - give user feedback on bad uploads1. New

    We would like to request an enhancement in Teams ( and maybe AI Assistant on Web once Brief Me is enabled in gcch) - that it prompts users when they have uploaded a file type or size that Brief Me does not support.  Currently we have users very confused and getting frustrated when asking questions about documents they think they successfully uploaded and Iris is not responding to that data . Additionally - our company has thousands of documents that have embedded tables and images and i am getting feedback of users comparing search in pdf for a word to brief me and reporting that brief me is not reading the entire document.   As much as we try to tell users of the limitations - there are always some that don’t read the fine print and end up having a bad experience / attitude of the results.  If possible - enable Brief Me to alert users to the limitation on reading images or tables in the documents   OR ;)  make Brief Me able to read images and tables in the documents.

    2
    Forum|Forum|9 months ago
    raelee.busk

    Employee communications and the new Web Assistant1. New

    Only a handful of users at my company currently have access to the new Web Assistant, so most users still rely on the bot we built for Teams. We recently ran into an issue when we sent an employee communication to a group of users. During that time there was a brief outage between Moveworks and Teams, which caused the message to fail for all intended recipients.The confusing part came from the reporting. Even though none of the users received the message in Teams, the report still showed a 100% delivery rate because the Web Assistant was considered an available delivery path, even though none of these users actually use it.Bottom line, being able to specify the delivery channel would prevent this issue. If we can lock a message to Teams when that’s the intended channel, then the reporting can reflect the actual delivery outcome instead of defaulting to the Web Assistant and showing a false 100% success rate.

    0
    Forum|Forum|9 months ago
    marissa.lacombeParticipating Frequently

    Update reasoner with date-awareness for content relevancy1. New

    Problem StatementAt CVS Health, conflicting information across multiple sources is a recurring challenge. Often, newer content exists alongside outdated versions on older sites, leading to confusion and incorrect answers. Current reasoning systems do not adequately account for content freshness, as published dates are not factored into relevancy scoring.Proposed SolutionIntroduce a product upgrade that integrates date-awareness into content relevancy algorithms. This enhancement would allow the system to prioritize and rank information based on temporal attributes, ensuring that the most current and authoritative content surfaces first.Key FeaturesMulti-Date Consideration: Incorporate created, updated, and published date (or a weighted combination) into relevancy scoring. Dynamic Ranking: Adjust search and reasoning outputs to favor the most recent and accurate content. Configurable Rules: Enable administrators to define how date attributes influence ranking (e.g., prioritize updated date over published date). Conflict Resolution: Automatically flag and deprioritize outdated or superseded content to reduce misinformation.

    0
    Forum|Forum|9 months ago
    max.matuzovNew Participant

    Not to respont to "Am I manager?" type of queries with wrong information, when that info is not available1. New

    Current Issue: Senior Leader with direct reports asks MW bot a question about his/her level using a query like “Am I manager”. MW bot responds with “No, you’re not” while in reality that person is of course a manager.  Expected behavior” Since bot doesn't know level of that person,  as user’s role details are not mapped  -bot should respond with “I don’t have that information”.It is ultimately a bad user experience when bot serves incorrect information. Support says this current behavior is expected as bot not having  manager information assumes that user is not a manager.

    0
    Forum|Forum|10 months ago
    emkellyParticipating Frequently

    Alerting For Employee Comms Campaign Failures1. New

    It would be great to have more alerting connected to campaign failures or successes. Either in-bot or an email notification that a campaign has been completed would allow important stakeholders who are connected to a campaign but not actively checking the employee comms module to ensure that their campaign has been delivered. This idea arose because we had a scheduled campaign failure and I did not realize the message hadn’t been delivered, until hours later.

    0
    Forum|Forum|10 months ago

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