Live Agent Feature Enhancements

Related products:AI Assistant

Forum|Forum|9 months ago
December 16, 2025
2 replies
93 views

Enhancements include transcript support for web, and fallback to the default live image based on a setting.

C

chetan.bhagat

Known Participant

@andrew.mairena Will this enhancement include the below?

History of the conversation be made available to the support person at the start of their interaction with the user reporting an issue so that they don’t need to start from scratch. It could be user input and responses or summary of the same.

C

chetan.bhagat

Known Participant

Hi @andrew.mairena

I see that 'Start live chat' has language in the copy that states "Click Submit button to chat with a Live Agent." However, there is no SUBMIT button on the window. Can we update the language to reflect the correct instruction?

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