Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.
We also encourage you to check out the monthly release notes for details on past product updates.
AI Assistant
Migration to GPT 4.1 Model (July 14):
The GPT-4.1 model is now available and ready for all GovCloud customers. This update specifically applies to the AI assistant's reasoning engine, which acts as its "brain" for decision-making, plugin selection, and summarization.
For more info, read our GPT 4.1 upgrade post in community.
UX updates
- Richer Chat Responses (July 15, Available Now)!
- Smarter, Clearer Responses are now available to all Slack, Microsoft Teams, and Web customers. We’re updating how the AI Assistant formats its messages to make them easier to read. Instead of dense blocks of plain text, responses will soon include structure like section headers, bullet points, code lines, code blocks, and bolded key details. These improvements make it easier for employees to scan information quickly, understand what matters, and act with confidence.
- For more info, read our AI Assistant UX updates post in community.
- Reasoning steps visual update (July 15, Available Now)
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Transparent Knowledge Sources: Instead of a generic "Searching knowledge base," the Assistant will now explicitly list the systems it's searching (e.g., Confluence, Jira, Notion). It will still only search systems the user has access to.
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Improved Messaging & Visuals: Progress messages will have better wording and copy, and a visual design refresh is coming soon to make them easier to read and more compact.
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For more info, read our AI Assistant UX updates post in community.
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- Ticket Link Customization (July 15, Available Now)
- When enabled, clicking on a ticket number will allow users to view ticket details in a reference pop-up instead of being redirected to the ITSM portal. The default experience will remain unchanged unless customers choose to enable it.
- For more info, read the New AI Assistant Ticket Customization post in community. For more details on concierge and ticketing, read the Concierge & Ticketing Capabilities doc in Moveworks Help Site.
Enterprise Search
Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.
Now in Limited Preview for early customer access
- Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers.
- Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site documentation. For details on the announcement, read the Enterprise Search blog.
Content Platform
Content Connectors Limited Preview Update
- Content connectors that were previously in Limited Preview will now transition to an open limited preview state, meaning nominations are no longer required for customer access.
- What's next? Please connect with your account team for more information. Additional guidance will be shared on our helpsite for self-service soon.
- Full list of connectors that will be in Open LP
- Sharepoint Online (KBA + Permissions)
- Confluence Cloud (KBA + Permissions)
- Confluence Data Center (KBA + Permissions)
- Unily (KBA + Permissions)
- Zendesk (KBA + Permissions)
- Dropbox (Files + Permissions)
- ServiceNow (Files + Permissions)
- Box (Files + Permissions)
- Unily (Files + Permissions)
Content Gateway
- HTML ingestion support (ETA end of July)
- Permissions support (ETA end of July)
Structured Data Analysis
The Structured Data Analysis (SDA) limited preview program has officially launched, with customer enrollment based on existing Agent Studio utilization and evidence of plugin development that exceeds current reasoning engine capabilities.
Now in Limited Preview for early customer access
- More info in our limited preview page, please submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers.
- More info will be posted in community and help docs soon. Please read the SDA quick start guide if you are interested in experimenting with SDA.
- What SDA Enables:
- SDA introduces a new capability in Moveworks' agentic reasoning engine that allows the assistant to write code on the fly to analyze data related to a user's request and provide accurate and verifiable calculations.
- How it Works: The assistant can retrieve large volumes of data directly from business systems (e.g., Salesforce), clearly explain its calculation approach to the user, and then present the results in natural language. Users can also click on citations to access the underlying code used for the analysis, ensuring a high degree of verifiability.
- Key Use Cases:
- Business Calculator: SDA can function as a natural language calculator, analyzing data provided directly in the prompt to perform complex calculations (e.g., cost projections).
- Processing Large Data Sets from Plugins: SDA is particularly effective with plugins that return large response sizes. It allows the reasoning engine to analyze extensive data, such as entire CRM account records or applicant tracking system data, without requiring extensive logic within the plugins themselves. The maximum plugin response size has been increased from 28KB to 400KB, with compression allowing for up to 3MB of data in practice.
- Multi-Plugin Analysis: SDA can retrieve and analyze data from multiple plugins concurrently. For example, it can combine equity data from Workday with stock prices from the internet to calculate the current value of an employee's grant, assisting with equity advisory and compensation planning services.
Nominate your organization for the following Limited Preview Programs:
- Agent Studio
- Enterprise Search
- Productivity Boost
- Structured Data Analysis
- User Consent Auth
- Content Connectors
- Content Gateway
🚨Important Note
Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.
Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.
