We’re rolling out a set of experience updates to our Moveworks AI Assistant which are designed to make every employee interaction feel clearer, faster, and easier to act on. These updates are grounded in feedback we’ve heard from you and your employees. They aim to remove friction, build trust, and meet the high usability bar your organizations expect from a best-in-class AI Assistant.
Over the next few months, you’ll see the following UX enhancements that improve how the Assistant communicates, presents information, and guides employees through tasks. You don’t need to take any action—your Assistant will automatically have each improvement as it becomes available. These updates will be go live in phases, starting this month:
🧠 Smarter, Clearer Responses
Timeline: Available to all Slack & Microsoft Teams customers June 30, 2025
We’re updating how the AI Assistant formats its messages to make them easier to read. Instead of dense blocks of plain text, responses will soon include structure like section headers, bullet points, code lines, code blocks, and bolded key details. These improvements make it easier for employees to scan information quickly, understand what matters, and act with confidence.
Before / After Example:
🔍 More Transparent Reasoning Steps
Timeline: Incremental updates rolling out June through July 2025 to all customers on Slack and Microsoft Teams
Employees will now see which systems the Assistant is searching in (ex. Confluence, ServiceNow, or SharePoint) and what steps it’s taking to generate a response. You’ll also see improved copy and wording in these progress messages, with additional visual polish coming soon.
What’s changing:
- Transparent knowledge sources, instead of seeing “Searching knowledge base” now you’ll see system names “Searching across Confluence, Jira, Notion + 5 more”. Assistant will continue to only search through the system a user has access to.!-->
- A visual design refresh is also underway, so these progress updates are easier to scan and take up less space.
Additional improvements will roll out incrementally over the next few months so stay tunned for additional updates in this area.
Before:
After:
⚡ Shorter Progress Updates
Timeline: Available to all Slack & Microsoft Teams customers by July 2025!-->
We’re simplifying how the AI Assistant communicates progress during backend tasks like ticket creation, DL additions, password resets, or from one of your custom plugins.
Today, the Assistant sends multiple progress updates when processing back-end tasks like ticket filing or password resets. These messages can clutter the conversation and distract from the outcome. We’re changing that by showing fewer, more concise updates—while still keeping employees informed.
Below is a screenshot showing the immediate update we will make (shorter descriptions). This is a UX area where we will continue to make additional improvements on so stay tuned for more updates.
Before / After Example:
