Agent Studio

Hi Team, We are currently performing a POC to connect DocuSign with Moveworks. Our goal is to send proactive notifications to users whenever a new envelope is created in DocuSign for signature.To establish the connection between DocuSign and Moveworks, we explored the available authentication methods. Since the DocuSign platform supports both OAuth and HMAC signature-based authentication, we initially attempted to use OAuth. However, due to certain parameter limitations on the DocuSign platform, we were unable to proceed with that approach and switched to configuring HMAC authentication instead.We have completed the HMAC configuration, but when Moveworks receives events from DocuSign, we are encountering the error shown below.Here is the listener configuration:We can see the same signature in the incoming header, so we're not sure why the verification is still failing. Has anyone experienced a similar issue while integrating DocuSign with Moveworks? If so, could you please share any gu

Folks according Claude this should be the price market for consulting companies in the U.S when building customized plugins in Moveworks. Do you guys agree?   

Hi Everyone,I'm working on a Moveworks and ServiceNow integration and would appreciate guidance, documentation, or examples.Use CaseWe have existing ServiceNow Catalog Items and Record Producers.Instead of redirecting users to ServiceNow forms, we would like Moveworks to:Identify the appropriate Catalog Item or Record Producer. Ask users the required questions conversationally. Capture responses and map them to ServiceNow variables/fields. Display a summary for confirmation. Submit the Catalog Item or Record Producer on behalf of the user. Return the generated REQ/RITM or record number.ExampleUser: "I need Adobe Acrobat"Moveworks:What business justification do you have? When do you need it?User provides answers.Moveworks:Shows submission summary. Asks for confirmation. Creates the ServiceNow request.QuestionsHas anyone implemented this pattern using Moveworks? Are there recommended approaches for Catalog Items versus Record Producers? Should the solution use Service Catalog APIs (order

My HTTP Action calls a ServiceNow Table API and gets back a field called certification_or_license in the raw response. Every subsequent step that touches this data drops it. It is not null, the key is just gone. Every other field, including other nested objects, comes through fine.Raw response (has the field):"result": [{  "sys_mod_count": "1",  "active": "true",  "employee": {...},  "certification_or_license": {...},  "status": "Active",  ...}]Same record, one step later — before any of my own mapping logic runs:"result": [{ "active": "true", "employee": {...}, "status": "Active", ... // certification_or_license: gone}]Tried: direct dot-walk, MERGE(), bracket notation (both forms), quoted path, EVAL()+args, a Script Action with a typed object/array input, and $STRINGIFY_JSON() on the raw response before any of that. Same result every time.I have also tried out a String field that contains _or_ and is not nested and it gets silently dropped as well.Any info on this or possible wor

I implemented the ServiceNow Set a Delegate Plug in, it asks a few questions but never asks for who to delete to, start and end date.   In the logs, these missing parameters are the cause of the plugin ending as it cannot proceed.  Has anyone seen this issue and what did you do to fix it?

Hello community,I’m trying to get Workday plugins going and when choosing to install Workday Connector to be able to install them I have these two options:Which of these should I get installed for say “View Payslips” or “Submit/approve PTO Request”? Should I consider installing both?Appreciate the help-Rick

We are currently working on rolling out resolution notifications for our ServiceNow incidents.Our goal is to make sure that once servicenow incident moves to resolved state, it should trigger a notification to user giving them two options : Need more help, Reopen Issue I am satisfied, Close Issue   We noticed that the native (Out-Of-The-Box) Moveworks resolution notification is already triggering when a ticket is resolved, which looks great as below  However, our business team has a few specific requirements for the user experience. We would prefer to use the native feature, if possible, but we need to know if the following customizations can be applied to the native flow: 1. Button Label Changes:Can we change the native button labels?- Change "Got it, thanks" to "Yes, I am satisfied. Close the issue"- Change "Re-open issue" to "Not satisfied, Reopen the Issue" 2. Custom Behavior for the "Yes" Button:Currently, the "Got it, thanks" button just dismisses the notification. We want this

In my application, all request bodies need to be form data with data as the key and the json body as the value. I am able to handle this in http actions with raw json body by having it be something like data={<insert body here>} and having the header of Content-Type=application/x-www-form-urlencodedI want to use the new data mapper functionality in http actions so it will handle escaping and such for me, however I cannot seem to find a way to get it to work with this setup. I have attempted numerous times with variations of data: <json to mapper syntax> , but the app always returns with a missing data element error. Is there any way to handle this currently?

I have a ServiceNow Incident record where the State field is a choice field with the following mappings:1 = High 2 = Middle 3 = LowWhen I retrieve incident INC123456 via the ServiceNow REST API, the response contains "state": "2". In a Moveworks Conversation Process, how can I convert this choice value to its display label (for example, "Middle") before presenting it to the user? Is there a built-in way to retrieve or map ServiceNow choice display values?

Is there a way within agent studio on a scheduled basis to scan across enabled users to see if they meet certain criteria? ie, every day at 9am scan for employees that have been here 4 weeks, and have department = XYZ and role = ABC and function (custom attribute) = DEF. Employee comms seems to have some of this functionality, but we want to customize it more and figured agent studio is the best way to go, but im unable to determine if I can query employees via Moveworks or if I have to add a connector to our HRIS/IDP and query those connections instead?Thanks!Josh

Plugin | Review IT Agent's Performance Over TimeI’ve installed the above plugin and configured it for my environment, but when chatting with the bot, it will give me a summary, but then it will just keep triggering and sending the same message again and again and again. Sometimes the messages send blank. I’m very confused on this. I’ve tried changing the triggering phrases to things that could not conflict with something else and it still does the same thing. 

Hi everyone,I’m building an Agent Studio plugin that uses a Compound Action to log and update employee timesheets via an external API.Our middleware API is designed to return detailed business and client validation errors (e.g., missing comments, invalid locations, closed periods) using standard HTTP status codes like 400, 422 and 500. Crucially, the exact reason for the failure is provided inside the JSON response payload, like this:{  "status": 422,  "error": "Business Rule Failed",  "message": "The following charge requires a justification comment."}The Problem:When the HTTP Action receives a 4xx or 5xx status code, Moveworks correctly treats it as an error and routes execution to my catch block. However, the platform appears to drop the actual JSON payload body during the crash. Because the payload is not exposed to the Data Bank in the catch block, I am unable to extract the dynamic "message" field to display to the user.Is there any way in Agent Studio to access the raw JSON resp

Has anybody who has set up the Jira (Live) Setup for Enterprise Search successfully gotten to a point where end-users can validate using OAuth? The documentation doesn’t demonstrate how a typical end-user might authenticate to then utilize the full Jira Live-Search functionality as described. 

Hi Team,When the payload contains a URL that uses a protocol other than HTTPS or HTTP in the Notify, the URL is broken in the frontend user message. For example, when we send a URL with a different protocol (such as mailto:, msteams:, or a custom protocol), the link breaks and is not rendered correctly. Sample payload with a non-HTTPS protocol:Bot response: HTTPS protocol with the same structure: Bot response: Please help us find a solution for this issue, as it is currently impacting multiple live use cases.​@abhiagarwl  - FYA

I am currently working on a use case to look up assigned training for a coworker. However, I am running into an issue with the query provided in the Moveworks documentation.The problem is that an assigned training course does not appear in the HTTP action results until the user manually enrolls in the course by clicking it in the Workday portal. Even though the training is already assigned and visible to the user as something they need to complete, it is not returned by the query until after they interact with it.Is there another query or endpoint that I can use to retrieve all assigned training courses for a user without requiring them to first click or enroll in the training within Workday? My goal is to return all assigned training, including courses that have not yet been opened or interacted with by the user.Use Case: Plugin | Look up Assigned TrainingsAPI: /ccx/api/wql/v1/{{tenat}}/dataBody: {  "query": "SELECT enrolledContent as Course, learner, registrationStatus, completionSta

Hi everyone,I am configuring deduplication for a Moveworks webhook Listener and need to deduplicate by `event_id` from the parsed payload. The listener documentation shows that incoming webhook bodies are available as `parsed_body`.My payload looks like this:```json{   "Report_Entry": [      { "event_id": "ABDCS",         "...": "..."      }   ]}

Hi,When deploying a use case from one instance to another, the system consistently prompts for the recreation of shared action / compound actions, displaying the message: “An object with the same name already exists.” This necessitates either recreating the object or reconfiguring the pre-existing object and performing cleanup activities for newly created action/compound action at a later stage after the use case is configured.This approach increases the risk of human error and may lead to unintentional changes being made directly in the production environment, which is not aligned with established process compliance standards.it is a know issue / what is the best way of deploying use cases on prod Regards,Rajeev 

Hi all,I'm running into a persistent "There was an error saving your change" dialog with Error Code: 4 when trying to save the new credentials in the Workday Built-in connector in Moveworks Sandbox Setup. Hoping someone has seen this before or can point me to the right fix.  

Installing a plugin used to be messier than it needed to be.If the target org already had a connector, HTTP action, compound action, or conversational action with the same name, Agent Studio created forced you to create another copy by renaming it. One install could leave you with Create Ticket, Create Ticket (1), Create Ticket (2), then a bunch of manual cleanup to figure out which one was the real thing.That changes today. Reuse Existing Assets on Plugin Install is now GA for all customers.When you install a plugin from Marketplace or import one from another environment, Agent Studio now checks for matching assets by name in the target org. For each match, you can choose:Incoming asset ChoiceServiceNow connector Use existing or configure newCreate ticket action Use existing or configure newNotify user action Use existing or configure newPick Use existing and the plugin points at the asset already in that org. Anything new still gets created as new.What this fixes:→ Le

We are using Moveworks to perform an AIOPs POC (& later implementation). I have created a new conversational process (validated and published) but when I am trying to configure a plugin (conversational one) I am not able to see this newly created (even I did log-out and refreshed page and even tried after a few hours). So, I am not able to attach this newly created conversational process to a conversational body within Plugin.

I am getting an error when trying to test any compound action in agent studio using the test functionality. It does not process anything, just returns:Message: Failed to process custom actionError Code: 4I have confirmed this in both production and sandbox for multiple compound actions that are live.

Hi,I am  integrating with Workday using an OAuth2 connector and are hitting a recurring lockout I can't pin down. Hoping someone has seen this pattern.Setup:- Auth Config: OAuth2- Grant Type: Refresh Token Grant- Credentials in use: client ID, client secret, refresh tokenWhat happened:1. We were getting "permission denied" on one new specific REST endpoint (GET /workers/{ID}/directReports) while all other Workday API calls worked fine.2. Working with our Workday team, we rotated the connector credentials — new client ID, new client secret, new refresh token — and the Workday team also made some configuration changes on their side.3. After that, everything worked, including the directReports endpoint.4. But a few hours later all the APIs failed. The API client was locked in Workday and we got:   {     "error": "invalid_client"   }5. The Workday team unlocked it, everything worked again, and then it locked again after about an hour. This has now repeated several times.Questions:- Has any

Looking to enable external connectors to Microsoft support (Copilot settings) and Adobe (Photoshop) related. Where do I enable these ones? Like I’m looking to retrieve data from external sources not internal ones.