Community Central

Welcome to your monthly dose of all things AI — where we unpack the breakthroughs, the bizarre, and the beautiful ways AI is shaping our world. Whether you're knee-deep in prompt engineering or just here for the robot jokes, we’ve got something for you.🗞️ Big Headlines in AIFDA Fast-Tracks with AI: The U.S. Food and Drug Administration is rolling out AI tools across all departments to speed up drug approvals. Faster treatments, fewer bottlenecks, and yes, robots are officially joining the paperwork party.🔗 Read more 

New Member FAQ: Getting Started in the Moveworks Community 👋Welcome to the Moveworks Community! To help you hit the ground running, we’ve put together a quick FAQ covering the essentials: how to introduce yourself, update your profile, and post questions or conversations. Think of this as your go-to guide for getting connected, sharing insights, and making the most of your community experience. How to Write a Great Introduction Post 👋Your introduction is a quick way to let the community know who you are and how you’d like to connect.Try including: Who you are: Name, role, company, location (optional) What you’re working on: Projects, goals, or challenges with Moveworks What you want to learn or discuss: AI best practices, tips, or strategies Fun fact (optional!): Hobbies, interests, or a fav

Hi Community!We’re excited to share a brand new look for your community space that is designed to make it easier, cleaner, and more engaging for you to connect, learn, and contribute.Here’s what’s new in the refreshed experience:Streamlined Layout: We’ve removed duplicative tiles for a more intuitive, easy-to-navigate experience. Community Feed Up Front: The community feed is now the first thing you see, making it easier to jump into conversations and stay in the loop. “Start a Conversation” Button: Ready to contribute? You’ll see a new button right next to the

We just launched a new group designed to connect people with real work — whether you’re looking for talent, or just want to help your network thrive, this group is for you!What it is:The Job and Consulting Network is a space where: Customers can post job openings, consulting projects, or short-term needs. Professionals and partners can explore new opportunities — whether actively looking or just curious. Everyone is welcome to share opportunities with their broader network. Why join?✅ Get visibility into open roles and consulting needs✅ Position yourself or your organization for project work✅ Help others in your network find the right opportunity or partnerWhether you're hiring, consulting, job-curious, or just want to stay in the loop — this space is for you.👉

Hi everyone!We’re excited to share that all upcoming webinars will now be posted in our Events space right here in the community! This will make it easier for you to stay up-to-date, register, and engage with others around each session.Keep an eye out for new events, we have some great topics and speakers coming your way soon! Planning on attending an upcoming webinar? Let me know which one you're most excited for in the comments below 😃

.global may be over, but the energy and inspiration from our incredible Moveworks Community is still going strong!I wanted to take a moment to share a massive THANK YOU to everyone who joined us live and in person. Your presence, insights, and good vibes made this event unforgettable. And an extra special shoutout to our top contributors: the most active, insightful, and inspiring members who consistently show up, share knowledge, and help push our whole community forward. 👏👏👏Check out the slide below to see the stars of our community. These rockstars are driving real impact and making waves across their orgs and beyond.If you see your name - THANK YOU. And if you know someone on this list, give them a shoutout in the comments! 💬Here’s to the power of community and the people who make it extraordinary.💡

👋 Hey Community. I’m live and in person at the Community Lounge today at .Global, and I want to meet YOU! 💥 Come swing by, say hi, and step into the heart of all things Moveworks Community. Whether you're looking to share success, pick up best practices, or just meet some fellow rockstars, the Community Lounge is where it’s at. I’ll be here, ready to chat and connect. Come find me!  

The countdown is officially over, .global kicks off TOMORROW! 🎉Who’s heading there? 🙋‍♀️🙋‍♂️ Drop a 👋 in the comments if you’ll be attending and let us know what you’re most excited for!Be sure to stop by the community booth to say hi, I’ll be there all day 😃

Who is heading to MW Global this week? Looking forward to connecting with others to see where we all are on this journey!

Hey Moveworks Community! 👋We’re always looking for ways to make this space more valuable, insightful, and fun for YOU! Whether you're here to learn, share, or connect, we want to tailor our content to what excites and inspires you the most.What kind of content would you love to see more of? 🤔 🎥 Tutorials & deep dives 📚 Best practices & success stories 🔥 Industry trends & insights 💡 Tips, tricks, and expert advice 🤝 Community spotlights & networking opportunities Or is there something else on your wish list? Drop a comment below and let us know! Your feedback helps shape the future of this community. 🚀Looking forward to hearing your ideas! 💜

For all existing customers with Triage enabled, we are excited to announce Triage 2.0! Triage 2.0 is a significant upgrade to our existing Triage product. The product automatically classifies newly created tickets from digital channels such as Chat, Email and Portal.What are the advantages of this new architecture?Relaxed data requirements: Less data and no data distribution requirements required for Triage, due to the embeddings + index infrastructure. Transparent model explainability: We can inspect all the nearest neighbors to see clearly why a prediction was made on a specific ticket for troubleshooting purposes. Improved overall model performance: Based on offline analysis of existing set of customers, Triage 2.0 performs as good or better than the current model architecture, irrespective of the digital channel, e.g. chat, email, portal.For a deeper technol

Hello there,Did anyone have success integrating moveworks with Cornerstone? If yes, I would like to hear about it. We are facing some challenges related to the response, so I thought to check with the community. Thank you.

We’re thrilled to share that Moveworks GovCloud is now FedRAMP® Ready and listed in the FedRAMP marketplace! This is a major milestone, paving the way for government agencies to harness the power of our agentic AI assistant in a secure and compliant way.Security and privacy have always been at the core of what we do at Moveworks, and this designation reinforces our commitment to providing trusted AI solutions for public sector organizations. With Moveworks GovCloud, agencies can streamline employee support, aut

Hello Everyone, We've been listening closely to your feedback and suggestions. In our ongoing commitment to enhance your experience, we're excited to share that we're currently working on several improvements to the My Moveworks Support Portal.Recently Completed EnhancementsClosing Support Cases from the Support Portal: As of August 2024, users can now close support cases directly from the portal. Feedback Survey: Starting September 20, 2024 users will now have the option to participate in feedback surveys designed to rate their support experience.Ongoing EnhancementsStreamlining Portal Login: We know that logging into the My Moveworks Support Portal with a one-time password (OTP) after already logging into My Moveworks can be cumbersome. We're on it!  Our goal is to remove the need for a separate login, allowing seamless access

For most Moveworks customers, the insights contained in our standard analytics dashboards provides more than enough information to track progress and report back findings to key stakeholders internally.However, there may be times where you want to expand on the insights in these dashboards and take greater ownership over your raw data. This is where our SFTP feed comes in!Here, we can provide a daily export of your bot’s raw data via SFTP, allowing you to import relevant data into your BI tool of choice. For more information on how to establish this connection with support from your Customer Success team, please review this page in our Documentation site.For those of you who currently leverage the SFTP feed and import data into your BI tool(s), which types of insights have you been a

Does Moveworks native group access plugin support creating dynamic disribution lists? i.e. a user can create a distribution list to include everyone in a specific location, department, job title  

Hey there! I’d love your guys thoughts on the kinds of campaigns or strategies you've implemented to phase out your help channels. Any suggestions, insights, or experiences would be greatly appreciated it Haha!

Hi, new to Moveworks, we’re also using co-pilot fyi…was curious on how to set up a trigger that gives both a related response and an action button when users mention a specific site or word.So for example, users usually have expired password issue if they try to sign into a specific site, but was looking for the bot to both:give instructions/quick dialogue then have a button trigger or triggers that can set to reset and/or unlock their account.Before we added in the FAQ and Knowledge Articles, the bot only went to reset request.At the moment I can set up the trigger to file a ticket but was looking to skip the step of filing a ticket and wanted to immediately give the option to update password along with any specific helpful text dialogue So for this example, it immediately ONLY asked to update, was looking to include both instructional text and an option to reset the password along side each other.. or how to set

We are launching our bot, Neo, on July 9th to 1,000 employees. Over the next year, we would like to make sure that Neo is repeatedly launched to new hires. I would love to hear how others have introduced Neo in an ongoing manner.