Get the latest on the Moveworks product releases and roadmap updates to stay up to speed on all the exciting new features our teams are working on! Roadmap plans and any forward looking statements are shared under NDA and subject to change without notice.
We also encourage you to check out the monthly release notes for details on past product updates.
AI Assistant
GPT 4o to GPT 4.1 model migration (June 9)
Get smarter responses, better reasoning, and faster performance from your Moveworks AI Assistant.
- Live for US & EU customers only.
- The Product team is working on timelines for Canada, Australia, and GovCloud Region customers. Since model availability depends on support from Azure OpenAI in each data center, we are still awaiting API availability dates for other data centers.
- See this post for details on benefits, availability, and FAQs.
UX Updates
- Richer Chat Responses (ETA late June): New rich text formatting elements for improved readability and visual presentation of the AI Assistant's responses.
- Header, Bullets, Bold, Italics, Code, Code Blocks, New Lines, etc.
- Header, Bullets, Bold, Italics, Code, Code Blocks, New Lines, etc.
- Reasoning Steps (ETA June/July): The Assistant’s reasoning steps will show more details around what systems are contributing to answers and how it was formed. The current experience of displaying high-level text about the search process will be improved by
See this post for more granular details on these UX updates
Enterprise Search
Enterprise Search helps employees efficiently search for and access information from various, disjointed sources, all in one centralized surface. This helps employees to discover artifacts and insights faster, empowering them to stay focused on more strategic work. Enterprise Search is only available in our new web-based application.
Now in Limited Preview for early customer access (Q2 2025)
- Submit your nomination form here. Our product team will review your submission and be in touch with next steps as we gradually expand access to customers.
- Target systems for the start of Limited Preview
- Sharepoint Online - Files and KBAs
- ServiceNow - Files and KBAs
- OneDrive - Files
- Confluence - KBAs (Spaces and pages)
- Slack
- Zendesk - KBAs
- Files include PDF, DOCX, PPTX, TXT
- Please reach out to your account team to learn more or ask questions. Or, check out articles in the Help Site documentation.
Agent Studio
Limited Preview
The next cohort of Limited Preview will be opening up in the next week. Please ensure to submit your nomination form if you have not already.
AI Agent Marketplace
Every week, our team is adding new installable plugins that you can add to your AI Assistant in as little as minutes. Check out the latest:
- June 6th: Plugins for Docusign, Salesforce, SAP SuccessFactors, Workday
- June 16th: Plugins for Salesforce
If you’re interested in a specific installable template, be sure to “Request an AI agent” by filling in the form at the bottom of the AI Agent Marketplace page.
Structured Data Analyzer (June 2025)
The Structured Data Analyzer is a powerful Code Interpreter that inspects the data returned by a plugin, generates a Python script to analyze the data, and summarizes the results for a user. Limited Preview access will be available in the next couple of weeks. Our product team will review your submission and be in touch with next steps as we roll out this feature.
Help us help you
We want to ensure we’re providing you with the answers you need in a timely way. When posting questions about Agent Studio, please follow this format to allow us to better support you.
Productivity Boost
Productivity Boost is a collection of AI-powered features for the Assistant that help employees complete cognitively demanding, high-frequency tasks – like writing, analysis, and calendaring – with greater speed, focus, and quality.
Web search in Quick GPT (ETA June)
Soon, you’ll be able to use Quick GPT to fetch live results like current news, insights, and competitor info from web pages. Whether you invoke GPT or use the backstop button, you’ll be able to reference more relevant, current answers from high ranking pages.
- Based on your question, Quick GPT will infer whether to search the web or not
- Answers will include citations that go straight to the source page
- Rollout details by regions are coming soon
Content Integrations & Gateway
Content Integrations: Now in Limited Preview for early customer access (Q2 2025)
- Submit your nomination here. Our product team will review your submission and be in touch with next steps.
- Here are the integrations that are available:
- Sharepoint Online (KBA + Permissions)
- Confluence Cloud (KBA + Permissions)
- Confluence Data Center (KBA + Permissions)
- Unily (KBA + Permissions)
- Zendesk (KBA + Permissions)
- Dropbox (Files + Permissions)
- ServiceNow (Files + Permissions)
Content Gateway
- HTML ingestion support (ETA end of June)
- Permissions support (ETA for customer implementation in July)
Triage 2.0
Triage 2.0 architecture leverages your company's historical tickets to build an index using a fine-tuned embeddings model, and analyzes each newly created ticket against that index. By enabling Triage 2.0, you can offload the cost of catch-and-dispatch service desks while improving routing accuracy to accelerate resolution and run your service desk efficiently.
If you’re an existing Triage customer, your CS team will reach out to you for setting this up.
- Regions supported: US, Canada, and EU only
- GovCloud customers: Currently unavailable, stay tuned for future updates
AI Assistant Analytics
KB Insights upgrades ( ETA June 2025)
- Ability to drill down into select widgets
- Filter reports by conversation domain
- Take export of raw data behind a widget
- New semantic layer data
Form and Ticket Insights upgrades (ETA July 2025)
- Ability to drill down into select widgets
- Filter reports by conversation domain
- Take export of raw data behind a widget
- New semantic layer data
Access Software and User Insights upgrades (ETA July 2025)
- Ability to drill down into select widgets
- Filter reports by conversation domain
- Take export of raw data behind a widget
- New semantic layer data
Interactions Table 2.0 (Now available)
- For info on the new interactions table, please read our latest product release notes on Moveworks Helpsite, and refer to the following post.
Moveworks Setup
Self-serve Troubleshooting Hub (1H 2025)
Centralized in-product troubleshooting hub to help admins resolve issues. Planned updates for 1H 2025 include:
- Troubleshooting Hub: Centralized in-product troubleshooting guides with step-by-step guidance.
Enhanced visibility: New observability metrics and more enhanced UX
- Data ingestion and processing: Monitor the health and performance across different resources
- Connector validation: Validate credentials during connector creation or updates
- ML-tuning capabilities: Capabilities that allow admins to tune and improve the serving of plugins & resources to the users.
- A new homepage experience that provides visibility into skill configuration, active alerts, and more.
Entity Catalog (Now available)
- For info on Entity Catalog, please read our latest product release notes on Moveworks Helpsite, and refer to the following post.
Nominate your organization for the following Limited Previews
🚨Important Note
Feature timelines are subject to change due to various underlying factors. Please check in regularly for timely updates.
Thank you for being part of our community! If you have any questions or feedback, please feel free to reach out here.
