Support service now delegate functionality through HOW-L

Question

Hello,

Please help me here to understand how delegate functionality can be expanded through HOW-L? Into service now?

Example:-If I type “Setup a delegate for xyz user to abc user” for a specified date. HOW-L should automatically identify and automatically set delegate for xyz user into service now. How it can be achieved??

Thanks!

jgo · Answer

This might be possible through Creator Studio.

For any generic system update, I’d suggest starting with an example REST API call with ServiceNow. The base case for a REST API call removes any dependency or requirement from Moveworks as a starting point and then it should be much easier to connect Creator Studio after there’s a working POST action.

I haven’t looked closely into this but I’d guess that this is going to be related to updating the sys_user_delegate table.

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