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Support service now delegate functionality through HOW-L

  • April 30, 2024
  • 1 reply
  • 15 views
S
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Hello,

 

Please help me here to understand how delegate functionality can be expanded through HOW-L? Into service now?

Example:-If I type “Setup a delegate for xyz user to abc user” for a specified date. HOW-L should automatically identify and automatically set delegate for xyz user into service now. How it can be achieved??

 

Thanks!

    1 reply

    jgo
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    • jgo
    • Employee
    • May 2, 2024

    This might be possible through Creator Studio.

    For any generic system update, I’d suggest starting with an example REST API call with ServiceNow.  The base case for a REST API call removes any dependency or requirement from Moveworks as a starting point and then it should be much easier to connect Creator Studio after there’s a working POST action.

    I haven’t looked closely into this but I’d guess that this is going to be related to updating the sys_user_delegate table.

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