Hello! I would like to put in a request for the following in EXI:
- In the “Employee Issues” dashboard, you can download CSV files of the tickets that are categorized in each of the 24 tiles on the employee issues heat map. The extremely beneficial information from these CSV files is the Topics column (that are determined via AI by reading the short description of the help desk ticket). The topics allow us to easily extract the main issues people are having/submitting help desk tickets for, and thus allow us to pinpoint the top issues.
- The biggest downfall is that we need to manually download all 24 CSV files and combine into one file, which is time consuming.
- THE REQUEST: Add the ability to download a CSV file with all tickets that contain the Topic column (and the category type e.g., “Troubleshoot Information”; the same information that can currently be downloaded now for each of the tiles on the heat map).
- The biggest downfall is that we need to manually download all 24 CSV files and combine into one file, which is time consuming.
- BUG: In the “Apps and Services Detail” dashboard, you can download one CSV file for all tickets, but there the information in the “Topic” column and TTR when you download the file is wrong. If this is fixed, this may solve the issue, but it would be ideal to be able to include the ability to download a file of all tickets within the given timeframe on both the “Employee Issues” and and “Apps and Services” Detail dashboards that includes a column with the topics.
