2. On Roadmap
Catalog Interpreter
Convert ServiceNow catalog items into conversational AI experiences — no changes to your existing catalogs required.
What problem does this solve?
Service catalogs contain complex business logic — conditional fields, custom validations, multi-step workflows — that makes them nearly impossible to automate conversationally. Less than 10% of high-volume catalogs work through any existing AI solution today.
How does it work?
Catalog Interpreter reads your catalog item's full schema and business logic, then creates a conversational AI experience that handles it end-to-end. Employees describe what they need in natural language; the AI collects inputs while respecting all underlying rules and validations.
