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Catalog Interpreter

Related products:Agent Studio
  • March 13, 2026
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Convert ServiceNow catalog items into conversational AI experiences — no changes to your existing catalogs required.

What problem does this solve?

Service catalogs contain complex business logic — conditional fields, custom validations, multi-step workflows — that makes them nearly impossible to automate conversationally. Less than 10% of high-volume catalogs work through any existing AI solution today.

How does it work?

Catalog Interpreter reads your catalog item's full schema and business logic, then creates a conversational AI experience that handles it end-to-end. Employees describe what they need in natural language; the AI collects inputs while respecting all underlying rules and validations.

Example: Employee requests local admin access conversationally. The AI auto-fills known fields, checks eligibility, and suggests a business justification.