Analytics Enhancement Request

Within my organization, my team consistently receives requests for Edison metrics - Particularly, organizations are interested to know the % of their team members are leveraging AI to assist them with daily tasks. The filtering options that are currently available on the Analytics application do not easily allow for a user to filter down to a select organization - For example, our Core HR team wanted to understand their utilization of the AI Assistant and the organization of 1K individuals were made up of over 200 departments that had to manually be added into the analytics app. My recommendations for the analytics application are:

1. Allow Moveworks customers to add additional fields, from ServiceNow in my case, to filter on within the Analytics Application
   1. If fields such as cost center or supervisory org could be included this would elevate the pain point of only being able to use the smaller department field 
2. Allow Moveworks customers to upload a csv of email addresses to filter on the user interactions the team is interested in 
   1. I envision this capability would work similar to the employees comms capability to upload a csv to determine the target audience - this enhancement would allow users to upload a csv to determine the scope for looking into interaction metrics
3. Allow Moveworks customers to easily view when the bot proactively sends Agent Studio messages 
   1. Currently we can only view the user interactions, we had to create a ServiceNow table that tracks when our bot sends messages, however it would be convenient to be able to track the messages sent, in the same place as the interactions are

I understand the Data API could potentially elevate these pain points and allow our organization to gain more value from the metrics being captured in the analytics application. However, I believe adding these enhancements would benefit all Moveworks customers, particularly those with small teams with limited resources and those who have not implemented the Data API.

One example I would like to share is we are working an effort to correlate a potential decrease in the number of HR cases opened by new hires, and user engagement with the ‘Welcome to NG’ Edison nudges we deployed in August of last year. We are tracking the nudges that are sent via ServiceNow table, which does not capture if the user interacted with the message or not. 3,257 users who have received 14K+ ‘Welcome to NG’ notifications since the launch of this effort - I have submitted a request to our Customer Success team to see if they can pull a report of the 3K user interactions so we can manually review and see if they did/did not interact with the nudges. From the Moveworks perspective, instead of customers having to make these type of requests, the enhancements mentioned will empower self service by Moveworks customers and allow for them to easily capture the metrics they are interested in.