We have noticed that when our bot assists with closing a Zendesk ticket, the ticket requester can select "I'm still having issues” to re-open the ticket. The problem we are running into is the Zendesk ticket is re-opened with no context regarding why the user is still having issues.
It would be great if there was a way to make the "Edit Request" button mandatory or prompt the user to add a comment before clicking on the "Yes" button. Thank you!
Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.
We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
