7 Agentic AI Use Cases ServiceNow Teams Actually Deploy with Moveworks

ServiceNow is already your system of record, orchestrating complex processes with deep workflow intelligence. It's time to give those workflows an intelligent front door – with Moveworks.

In this technical webinar, we'll show how ServiceNow customers deploy agentic AI with Moveworks to extend existing workflows in production environments. We'll walk through real use cases and common configurations that move work forward and create employee experiences that feel intuitive, not interruptive.

You'll see how AI agents sit on top of ServiceNow to understand intent, apply the right context, and take meaningful action across systems.

We'll cover:

• Connecting knowledge, forms, and ticketing systems
• The most popular reactive custom agents used by ServiceNow customers
• Configuring ambient agents for proactive, triggered workflows
• Available marketplace plugins to accelerate deployment and time to value

This session is intended for ServiceNow teams looking to understand what agentic AI looks like in practice and how customers are using it today.