Hey folks! One of the key areas that we partner with our customers on during the pre-launch implementation phase is developing a strategic vision for what success should look like for your organization. With hundreds of implementations under our belt we’ve developed a framework that all customers can use to structure their program approach, whether you’ve recently launched or have been a customer for many years.
This Program Charter, which I’ve linked to here, helps guide your decision making on topics such as:
- How to measure program success
- Defining roles & responsibilities
- Program governance
- Developing a 90 day success plan
- Employee communication planning and growing adoption
I would highly encourage all of you to review this resource and take some time to fill it out. This is a great way to maintain accountability and ensure you’re staying on track with reaching your goals.
For those of you who have used this framework, what benefits have you experienced? For others who have defined your keys to success in other ways, which areas have you found to be most important to track against?