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sumitt2
New Participant
June 17, 2026
Solved

Newly Created Conversational process is not shown in the options in the plugin while trying to map newly created process to a conversational body

  • June 17, 2026
  • 11 replies
  • 187 views

We are using Moveworks to perform an AIOPs POC (& later implementation). I have created a new conversational process (validated and published) but when I am trying to configure a plugin (conversational one) I am not able to see this newly created (even I did log-out and refreshed page and even tried after a few hours). So, I am not able to attach this newly created conversational process to a conversational body within Plugin.

    Best answer by Kevin Mok

    Hi everyone, a fix was put in. Please let me know if you are still encountering the issue!

    11 replies

    Kevin Mok
    Kevin Mok
    Community Manager
    June 17, 2026

    ​@sumitt2 - I think you should open a ticket with our support team so they can take a look.

    A
    an unique username
    Participating Frequently
    June 17, 2026

    I’m having the same issue.   This started being a problem very recently - sometime in the last two weeks.   Some within our org are having the issue, some aren’t.   

    Cache cleared, multiple browsers (Edge, Chrome), Windows rebooted and updated, multiple networks attempted (VPN, not on VPN) etc. 

    RyanPasca
    RyanPasca
    New Participant
    June 17, 2026

    Hello, did you ever get this figured out? I’m having a similar issue:Unable to select published Conversational Process when creating a plugin. | Community

    Ryan
    S
    sumitt2Author
    New Participant
    June 18, 2026

    ​@sumitt2 - I think you should open a ticket with our support team so they can take a look.

    I tried to raise a case as support link is navigating to ServiceNow support than moveworks support.

    I am not able to find an option to select Moveworks when I try to raise the case on ServiceNow portal.

    Will you please help me with the link to raise moveworks specific support ticket ?

    I am new to Moveworks and I intend to perform a POC for Agentic AI for AIOPs on moveworks and our organization has both ServiceNow platform (ITSM, ITOM, HRSD, CMDB, IRM…) & Moveworks. We would like to try AIOPs on moveworks so that we can decide the path.

    S
    sumitt2Author
    New Participant
    June 18, 2026

    Hello, did you ever get this figured out? I’m having a similar issue:Unable to select published Conversational Process when creating a plugin. | Community

    No, I will keep you posted. This issue persists for conversational process and listener.

      Kevin Mok
      Kevin Mok
      Community Manager
      June 18, 2026

      Hi, sorry everybody we are working internally to fix this. I will have an update soon

        RyanPasca
        RyanPasca
        New Participant
        June 18, 2026

        Hi, sorry everybody we are working internally to fix this. I will have an update soon

        Thanks Kevin for letting us know! APpreciate it.

        Ryan
        Kevin Mok
        Kevin MokAnswer
        Community Manager
        June 18, 2026

        Hi everyone, a fix was put in. Please let me know if you are still encountering the issue!

          A
          an unique username
          Participating Frequently
          June 18, 2026

          Hi everyone, a fix was put in. Please let me know if you are still encountering the issue!

          Its working for me now!   Thank you for communicating!

          S
          sumitt2Author
          New Participant
          June 19, 2026

          Thanks a ton, its working now !!!

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