Mmoveworks Integration with ServiceNow Catalog Items / Record Producers using Conversational Form Filling

Hi Everyone,

I'm working on a Moveworks and ServiceNow integration and would appreciate guidance, documentation, or examples.

Use Case

We have existing ServiceNow Catalog Items and Record Producers.

Instead of redirecting users to ServiceNow forms, we would like Moveworks to:

1. Identify the appropriate Catalog Item or Record Producer.
2. Ask users the required questions conversationally.
3. Capture responses and map them to ServiceNow variables/fields.
4. Display a summary for confirmation.
5. Submit the Catalog Item or Record Producer on behalf of the user.
6. Return the generated REQ/RITM or record number.

Example

User: "I need Adobe Acrobat"

Moveworks:

• What business justification do you have?
• When do you need it?

User provides answers.

Moveworks:

• Shows submission summary.
• Asks for confirmation.
• Creates the ServiceNow request.

Questions

1. Has anyone implemented this pattern using Moveworks?
2. Are there recommended approaches for Catalog Items versus Record Producers?
3. Should the solution use Service Catalog APIs (order_now, submit_producer) or custom actions?
4. Is there documentation or reference architecture available for conversational form filling with Moveworks and ServiceNow?

Any implementation examples, documentation, or best practices would be greatly appreciated.

Thank you.