Incorrect Time-Off Status in MW Bot(Possible Plugin Skip / Cached Response)

Question

Hi ,I am working on PTO Workday Plugins.Today, I noticed an issue in Moveworks  like a hallucination / stale response behavior. Scenario:- Today, I asked Moveworks Bot: ""Give me time off requests". June 29th time off was in Approved status.- I cancelled the approved time off via MW Bot→ status became Approved (Cancellation Pending).- Then I cancelled the cancellation request directly in Workday → status should revert to Approved.- However, when I asked MW Bot: "Give me time off requests", it still showed Approved (Cancellation Pending). It seems MW Bot may be generating the response from previous conversation context instead of invoking the latest plugin (time-off list retrieval). Questions:- How can we enforce plugin execution (fresh data fetch) for queries like this?- Are there best practices to avoid stale or cached responses in such scenarios?

Kevin Mok · Answer

Hi ​@MichaelWilliams- This is something that we are aware of and it’s a complex problem to solve because there are cases you would want the assistant to use the context to answer questions and there are cases where you would like it re-hit api calls to get the freshest state.This is something that we’ve other customers voice concerns around and it’s something that we are still investigating. In the meantime, the only way to get the assistant to respond with a new state is to ask it to fetch the time off requests again

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Scanning file for viruses.

This file cannot be downloaded