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Question

Compound action not getting triggered

  • October 20, 2025
  • 3 replies
  • 42 views
P

Hi Team, 

For the update feature requests I was trying to use compound action rather than the HTTP actions in the COnversation process. I created the compound action but it is not getting triggered . Could you please have a look into the compund action and let me know if in case there is something I am missing

 

steps:

  - action:

      output_key: Mw_Get_Requests_result

      action_name: Mw_Get_Requests

      progress_updates:

        on_complete: ON_COMPLETE_MESSAGE

        on_pending: ON_PENDING_MESSAGE

        message: "{{Mw_Get_Requests_result}}"

 

  - switch:

      cases:

        - condition: feature_request_id == 'FR-50911'

          steps:

            - action:

                output_key: submitted_requests

                action_name: Mw_Update_Requests_EXAMPLE

                progress_updates:

                  on_complete: ON_COMPLETE_MESSAGE

                  on_pending: ON_PENDING_MESSAGE

                input_args:

                  feature_request_id: data.feature_request_id.value

                  new_status: data.new_status.value

                  message: "'Sorry, can’t update this Request ID'"

 

      default:

        steps:

          - action:

              output_key: submitted_requests

              action_name: Mw_Update_Requests_EXAMPLE

              progress_updates:

                on_complete: ON_COMPLETE_MESSAGE

                on_pending: ON_PENDING_MESSAGE

              input_args:

                feature_request_id: value

                new_status: value

 

When I am using normal HTTP action it is getting triggered

3 replies

Kevin Mok
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  • Kevin Mok
  • Community Manager
  • October 20, 2025

​@PiyushJ what’s the reason for not using the http action directly with decision policies?

Have you checked the logs?

P
  • PiyushJ
  • Author
  • New Participant
  • October 20, 2025

Hi ​@Kevin Mok, Thank for the reply. I was just going through the compound actions training and thought to have this use case implemented using it.

 

With HTTP action it is working perfectly fine 

Yes I checked the logs the Plugin is not getting triggered

Kevin Mok
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  • Kevin Mok
  • Community Manager
  • October 21, 2025

​@PiyushJ What compound action training are you talking about? One thing to note is that compound actions are asynchronous, so to the user, it may not seem that anything is happening.

Right now, are you saying the plugin isn't being triggered, or that the compound action isn’t? If it’s in the flow, it should trigger. 

 

Also, I advise you to use compound actions when you are working with Ambient Agents, I advise you to read this document to understand when to use them

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