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Bug with buttons and consent/context bleed

  • October 6, 2025
  • 1 reply
  • 19 views

Hello, 

We seem to be having a weird bug with confirmation policy and context clearing. 

We have a plugin that has a confirmation policy and in testing we did the following:
 

  1. We ignored the confirmation ask of the plugin and cleared context and when we pressed Yes to clear the context it cleared the context but also processed the Yes of the plugin and went through the plugin’s process
  2. We also tried canceling the request to the plugin then cleared context and when we pressed Yes on clearing the policy it also processed the Yes on the plugin and went through the process. 

Not sure if there is an issue with our context clear functionality because on another instance I cleared context and asked a question about something in the previous context and it still was able to recall the information. 

This plugin that we are building is for resetting an MFA and we can’t have the plugin being called to remove their MFA if they say no but then yes to something else in a different conversation. 

1 reply

Kevin Mok
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  • Community Manager
  • October 8, 2025

Hey ​@Joel.Matias - It’s hard for us to debug from the community.

Have you contacted our support team to review the issue? Sharing the email of the users who encountered the issue is a good first step for them to review logs and understand the problem.