Setup Configuration Cleanup: Removal of Unused Settings
Overview
Moveworks is simplifying the Setup experience by removing configuration settings that are still displayed in Moveworks Setup but no longer affect how your instance behaves. The first set of these settings has now been removed. This cleanup is ongoing, and further updates will be shared as they roll out.
What's Changing
Three settings that no longer control any functionality have been removed from Setup:
- Access Account — "Time waited before delivering link" and "Time waited before closing the ticket"
- Channel Resolvers → Channel Settings — "Enable skill in dry-run mode" (under Additional Controls)
These settings were no longer connected to any active functionality, so their values had no effect regardless of how they were configured. You may notice they are no longer visible on these pages.
What Stays the Same
Your Moveworks experience is unchanged. Because these settings were not driving any behavior, their removal has no impact on how your assistant operates, and no existing configuration is affected. All other settings on these pages continue to work exactly as before.
Required Actions
No action is required. This cleanup is still in progress, and we'll share further updates as additional settings are reviewed and removed. If you have any questions or encounter any issues, please file a case through the Now Support portal.