🚀 Product Update: Smarter Ticketing Configuration + Faster Chat Playback

We've shipped two improvements to Moveworks Setup that make configuring your assistant smoother and troubleshooting conversations dramatically faster.

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1. A simpler, smarter Ticketing Configuration wizard

Setting up a ticketing integration just got cleaner. The Ticketing Configuration wizard now uses a single, context-aware action button in place of the separate Save and Next buttons.

Instead of deciding which button to press on each step, the wizard shows you the right one automatically:

- Next when there's nothing to save
- Save and Next once you've made changes

The result is one clear path forward through every step of setup — less clicking, less second-guessing, and fewer accidental "did I save that?" moments.

This is available org-wide with no extra configuration required.

📄 Learn more: Ticketing Configuration 

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2. Chat Playback transcripts now land in ~10 minutes

Chat Playback lets you replay any user conversation with the AI Assistant to debug issues and troubleshoot with your partners. The biggest friction was the wait — transcripts used to take 3–4 hours to become available.

Now, transcripts surface within ~10 minutes of a conversation completing.

That means when a user reports an issue, you can pull up the session and see exactly what happened almost right away — including:

- The full conversation replay: the user's question, the assistant's reasoning, its responses (text and cards), and citations
- The detail behind each turn: plugin steps, plugin selection and execution, intent, and how the final response was generated

📄 Learn more: AI Assistant Chat Playback