Hello Moveworks Community, we're introducing Configuration Delete in Moveworks Setup — a new capability that lets you remove configurations you no longer need, directly from the UI, without contacting Moveworks support.
This is available for:
• Enterprise Search configurations
• Ticket Workflow configurations
• Rich Ticket Filing (RTF) configurations
Why we built this
Until now, removing configurations (Specifically Enterprise search) required multiple manual steps, coordination with the Moveworks team, and often a long wait for data cleanup to fully complete. For RTF and Ticket Workflows, there was no delete option in the Moveworks Setup UI— making ticketing migrations and general configuration hygiene harder than they needed to be.
How it works
• Enterprise Search: Deleting a configuration automatically marks all ingested content as non-serving, triggers a full data purge (completes within 24–72 hours), and removes dependent configurations like resource permissions. No extra steps required on your end.
• RTF & Ticket Workflows: You can now delete these directly from the Setup UI using the new ticketing configurations journey — making ticketing migrations and stale configuration cleanup straightforward.
What to know before you delete
• Deletion is irreversible: To restore a deleted configuration, you’ll need to complete the full setup process again. Review the confirmation warnings carefully before confirming.
• User Identity configurations are not removed: Deleting an Enterprise Search config does not affect user permissions or identity configurations.
• Dependency checks are enforced: If a workflow is referenced in a routing condition, or a form is used in a Smart Handoff, the system will block the deletion and guide you to resolve the dependency first.
• All deletions are fully logged in Config Change History (under Troubleshooting Hub) and SIEM logs.
This option will be available on 13th April across all regions
For full details and step-by-step instructions, check out the documentation here