We've released the MLS Response Language Consistency Rule model upgrade to Standard customers.
Non-English users sometimes saw responses that were mostly in their language but still contained stray English phrases — status updates ("Filing your ticket…"), confirmations, and live-agent handoff messages that the assistant had been instructed to repeat verbatim. We've updated the AI Assistant so these phrases are now produced in the user's own response language instead of being copied in English, for a more consistent multilingual experience.
In offline evaluation on previously-affected conversations, the assistant went from leaking English in every case to correctly localizing ~90% of them, with no regressions. The improvement rolls out in a phased way across model-upgrade tiers. (A small set of fixed workflow status messages follows a separate localization path and isn't covered by this fix.)
Read more about the release here.
Learn more about our model upgrade program here.
Minor ML Upgrade
Minor ML Upgrade: MLS Response Language Consistency Rule - Standard Release
+1
Hi
Hi
Sign up
Already have an account? Login
If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.
LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGINor
Login or create an account
If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.
LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGINor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.